Gateway unable to connect to network.

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  • Updated 3 years ago
I recently had a problem with my CIGBU/C Internet Gateway after a power outage. It was not connecting to the Internet, so my remote app was not working. When I 1) connected it to a known good Ethernet port, or 2) cycled the power to the unit, both the blue and green LEDs flashed continuously and never stopped. I figured the unit had been damaged, so I replaced with it. The new unit behaved the same way. Would the be a problem with the control unit? If so, or if not, how do I fix it?
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Pat Bradford

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Posted 3 years ago

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Dawn, Official Rep

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Pat, 

I apologize for the delay in response. Is everything working OK with your router since the power outage? I ask because it's strange that both gateways are doing the same thing. What are the LED lights on the gateway doing?