Gateway to Bridge

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  • Updated 11 months ago
So I received my homebridge and set it up. the bridge worked with homekit for about an hour then I got the "stopped responding message" in homekit. reading the forums, I found that I needed to transfer from my original gateway to the new bridge. so I tried resetting that up, but could not get it to work. I kept getting a 207 message. so being stupid I guess. I deleted my profile and readded with the same email etc so I can get a new validation mail. now it thinks my device is on another account (which was my old account). is there anyway to fix this so I can reestablish a connection using my old gateway, then try to re-set up my homebridge?
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Vinnie

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Posted 11 months ago

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Vinnie

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please. can someone help me here? im guessing my account needs to be reset somehow
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MyQ Community Manager, Official Rep

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Vinnie, I'm looking into an answer for you. More soon. Chuck 
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Vinnie

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awesome, thank you! im excited to get this all set up so I can convert to the bridge and add it to my homekit setup
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MyQ Community Manager, Official Rep

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Vinnie, I have more info for you. You'll need to start from the beginning, and set up your MyQ on his old email. Once you have a fully functional MyQ setup, you'll need to perform a factory reset on your MyQ Home Bridge.  Once your MyQ Home Bridge has been reset, you'll need install the MyQ Home Bridge from the MyQ app. 

If you'd like to have someone from our tech support team help with this setup, let me know and I'll have them contact you via email. 

Thanks, 
Chuck

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Vinnie

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the problem is, is that I can't add the gateway back because it thinks that it is on another account. when I deleted everything I didn't realize the account itself would be deleted. when I set it back up I used the same email address. should I delete my account again and open up a new one with a new email? will it affect my new bridge warranty if I do?
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Vinnie

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forgot to mention in all this... I am getting the 310 error. so if you can remove the gateway from the account, maybe then I can read and redo the setup
(Edited)
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MyQ Community Manager, Official Rep

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Vinnie, good morning. Please check your inbox. Someone from our tech support team sent you an email.  Thanks, Chuck
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Vinnie

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thanks for the help. I got in touch with Roger yesterday and he found my gateway "stranded". advised to create a new account and just set up the new bridge. after doing that, the connection and HomeKit have been stable both in and out of my house. Still less than 24 hours, but I usually would have seen the unresponsive message in HomeKit by now.
thanks for the help! also, since the bridge was provided to me under my original email, will I lose any warranty etc since I had to set up a new account?
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MyQ Community Manager, Official Rep

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Vinnie, great, thanks for taking the time to share this update. We're so glad everything is now working. Even though you had to set up a new account, your original warranty is fine.  Let us know if we can help with anything else. Chuck