Gateway connecting to wifi but not learning the garage door

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  • Updated 1 year ago
Brought a new MyQ gateway and it was not learning or connecting with the garage door, I was able to connect it to wifi and was also able to register it into my account though,
Technical support after troubleshooting told me to buy another gateway which I did and had similar results.
Now technical support is saying that the wall remote need to be replaced even though it is working fine and I have smart wall remote with digital display. Dont feel like replacing it just to experiment.
Sick and tired of reseting everything numerous times and buying all different kind of accessories. Can anybody help.
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Ashish Goyal

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  • extremely frustrated

Posted 1 year ago

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Jim

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Does the garage door opener (power head on ceiling) or the wall control have the MyQ logo?
And what model number "MyQ gateway" do you have?
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Ashish Goyal

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The door opener on ceiling has MyQ logo. The wall control setting has an program option for MyQ. 
MyQ gateway if from lift master 828LM
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Ashish Goyal

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Can somebody please help !!!! Wasting lot of time trying to figure this out.