If you are using the MyQ app to control the garage door and the door is not responsive, you can try:
- Slide the MyQ Garage off the bracket and rotate the MyQ Garage 180 degrees and slide back onto the bracket.
- Relocate the MyQ Garage 6-12 inches farther away from the garage door opener.
- Check your Wi-Fi signal strength. The MyQ Garage should work with 1-2 bars of signal strength in the garage.
I have successfully installed the sensor and unit and I am able to monitor the status of my garage door but the app will still not open or close my garage door (time out error on the app). I've tried the above steps but it still won't open/close it. I know that it is programmed correctly because when I have the garage door open (opened w actual remotes) and try to close it with the app, the unit beeps but still does not close. I even tried clearing all codes from my garage door opener and reprogram them all. I have a Chamberlain Power Drive garage door opener.
Yes, we did. Today I worked with a tech named Dave. After researching even further, he found that the liftmaster myq will not work with a genie opener manufactured in 2017. He suggested returning the unit for a refund. It is in the mail now. I would like to say that all the techs were very polite and patient. There also was no wait time.
I have the same problem with a chamberlain garage door opener and chamberlain remotes. My Q used to open and close the garage door, but stopped a year or more ago. It displays status fine and the opener beeps when I try to open or close the door, but nothing happens. I don't know if this happened concurrently with an update to the app.
I have the same issue. We first installed this in August 2018 and it worked till about November. The battery that came with the unit never worked, so I put in a brand new battery when I first installed it. The sensor still works fine, as I get alerts when the door is opened and closed and when it's left open for 15 minute or more, as I requested. But the app will NOT open or close the door. Both my son and I have Samsung Galaxy S8 phones and it won't work for either of us.