Garage Door is Not Responsive on the MyQ App

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  • Question
  • Updated 4 months ago
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  • (Edited)
If you are using the MyQ app to control the garage door and the door is not responsive, you can try:

  • Slide the MyQ Garage off the bracket and rotate the MyQ Garage 180 degrees and slide back onto the bracket.
  • Relocate the MyQ Garage 6-12 inches farther away from the garage door opener.
  • Check your Wi-Fi signal strength. The MyQ Garage should work with 1-2 bars of signal strength in the garage.
For further help, please contact June, the MyQ Community Specialist, at myqcommunity@chamberlain.com. You may also create a conversation on this site to ask for help.
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MyQ Community Manager, Official Rep

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Posted 5 years ago

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Rodero .

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I have successfully installed the sensor and unit and I am able to monitor the status of my garage door but the app will still not open or close my garage door (time out error on the app). I've tried the above steps but it still won't open/close it. I know that it is programmed correctly because when I have the garage door open (opened w actual remotes) and try to close it with the app, the unit beeps but still does not close. I even tried clearing all codes from my garage door opener and reprogram them all. I have a Chamberlain Power Drive garage door opener.
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Inquiring

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Same problem. did you find a solution?
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Humberto Maximiliano Valdes

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I'm having the same problem and followed the same steps you did. Did you find a solution??
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Austin beckergetsatisfaction

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Same problem on "overhead door" brand garage door opener. Followed the steps, got the green light, but door is only monitored and won't open and close. Anyone have any suggestions?
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chantal

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I have the same issue
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Pamela

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Same here with overhead I hope someone finds a solution
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Sheila Sanford Meiers

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Same here with a genie unit. Liftmaster techs said it is an interference issue just keep trying to move it. Gave up so far!
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MyQ Community Manager, Employee

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Sheila, did you try these tips?:
  • Slide the MyQ Garage off the bracket and rotate the MyQ Garage 180 degrees and slide back onto the bracket. 
  • Relocate the MyQ Garage 6-12 inches farther away from the garage door opener.
  • Check your Wi-Fi signal strength. The MyQ Garage should work with 1-2 bars of signal strength in the garage. 
Lauren
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Sheila Sanford Meiers

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Yes, we did. Today I worked with a tech named Dave. After researching he found that the new genie's(2017 manufactured) will not work with Liftmaster myq. He suggested I return the unit for a refund. It is in the mail. I would like to say that every tech I worked with was awesome and there was no wait time to reach a tech.
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MyQ Community Manager, Employee

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Thanks for letting me know. Sorry the product won't work for you. Lauren
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Sheila Sanford Meiers

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Same here with a genie unit. Liftmaster techs said it is an interference issue just keep trying to move it. Gave up so far!
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Sheila Sanford Meiers

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Yes, we did. Today I worked with a tech named Dave. After researching even further, he found that the liftmaster myq will not work with a genie opener manufactured in 2017. He suggested returning the unit for a refund. It is in the mail now. I would like to say that all the techs were very polite and patient. There also was no wait time.
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Jim Hurwitz

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I have the same problem with a chamberlain garage door opener and chamberlain remotes. My Q used to open and close the garage door, but stopped a year or more ago. It displays status fine and the opener beeps when I try to open or close the door, but nothing happens. I don't know if this happened concurrently with an update to the app.
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Rod Samdahl

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I had the same problem.  Turns out the batteries in both of my door sensors had died.  I replaced them but now can't get the second door to respond.  I deleted the device and tried to reinstall it but that just got worse.  Waiting to talk to a tech...it's Sunday and everyone's gone.
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MyQ Community Manager, Official Rep

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Rod, I'm looking into an answer for you. More info soon.  Chuck
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MyQ Community Manager, Employee

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 Jim, I suggest you contact our tech support team directly: 800-528-9131. Lauren
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Rodero .

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Holy crap. It’s been 2 years since I posted my issue and it still not fixed lol.
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MyQ Community Manager, Employee

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Rodero, are you still experiencing an issue? We've been diagnosing and resolving this problem for many users and we'd be happy to help you. Let me know, Lauren
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Scott Hibbeler

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Same issue here - still not fixed.