garage door won't close with the app

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  • Updated 5 months ago
I have a chamberlain ML700EV , and the internet gateway 830REV module connected to the router. 
The opener part works fantastic. Every time I push open, the door opens and I get a notification.
The problems is when I try to close the door from inside the app nothing happens. 
I use an Iphone 7, with IOS 11 and the MyQ app
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Michel Bertolo

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Posted 1 year ago

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Jim

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Do you have the external Infrared Photo Eyes connected to the garage door opener?
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Michel Bertolo

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just discovered it, I connected the IR eyes  and everything works fine, i think that Chamberlain must explains this more in detail in the manual

thanks for your feedback
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MyQ Community Manager

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Michel, sounds like you were able to resolve this. However, do let us know if you need additional support. Thanks, Chuck
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Garðar Jónsson

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I also have problem connecting sensors with my ml700ev, in what number in my opener do I connecting wire from the sensors?
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MyQ Community Manager

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Garoar, can you give me some more details about what exactly isn't working? Thanks, Chuck
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Garðar Jónsson

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I was setting up my MyQ Starter Kit830REV internet gateway and I have connected it to the internet and open account, and I tried it and I open the door with my phone app, when I try to close with the app 
nothing happens and I use my wall button to close the door, then I read about the sensors, I have not connect them, now I have put them up but I can not find out in witch hole on my ML700EV I connect(wire) them,

BEST REGARDS.  Gardar Jonsson
p.s. If i buy myq home  bridge(MYQ-G0303-SP) in U.S.A can it work to gather with my europian ML700EL opener and myQ Starter Kit 
(Edited)
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J. M.

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I agree with Michel, considering that the LiftMaster 828EV Internet Gateway(a Chamberlain product and same as the 830Rev) explicitly mentions if you don't hook up the photocells to the door opener then you will only be able to "Open" the door.

Why did I have to spend weeks searching for the answer when it could have been put in the installation guide, and referenced on the internet better.
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Lars Moe Westgård

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Can I use 1 ser of photecells for all 3 Doors?