garage door won't close with the app

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  • Updated 9 months ago
I have a chamberlain ML700EV , and the internet gateway 830REV module connected to the router. 
The opener part works fantastic. Every time I push open, the door opens and I get a notification.
The problems is when I try to close the door from inside the app nothing happens. 
I use an Iphone 7, with IOS 11 and the MyQ app
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Michel Bertolo

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Posted 9 months ago

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Jim

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Do you have the external Infrared Photo Eyes connected to the garage door opener?
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Michel Bertolo

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just discovered it, I connected the IR eyes  and everything works fine, i think that Chamberlain must explains this more in detail in the manual

thanks for your feedback
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MyQ Community Manager, Employee

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Michel, sounds like you were able to resolve this. However, do let us know if you need additional support. Thanks, Chuck
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Garðar Jónsson

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I also have problem connecting sensors with my ml700ev, in what number in my opener do I connecting wire from the sensors?
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MyQ Community Manager, Employee

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Garoar, can you give me some more details about what exactly isn't working? Thanks, Chuck
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Garðar Jónsson

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I was setting up my MyQ Starter Kit830REV internet gateway and I have connected it to the internet and open account, and I tried it and I open the door with my phone app, when I try to close with the app 
nothing happens and I use my wall button to close the door, then I read about the sensors, I have not connect them, now I have put them up but I can not find out in witch hole on my ML700EV I connect(wire) them,

BEST REGARDS.  Gardar Jonsson
p.s. If i buy myq home  bridge(MYQ-G0303-SP) in U.S.A can it work to gather with my europian ML700EL opener and myQ Starter Kit 
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