Garage door status not changing from closed after fresh setup

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  • Updated 1 year ago
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Yesterday the program was showing no sensor, so I did a fresh setup and all was well.  Opening and closing were properly showing the status after each operation and alerts were properly working.  Today, after a half-dozen openings and closings, there's no alerts and the status shows "closed for 22 hours" and no fresh history.  I was going to re-setup the sensor again, but the sensor can't be found.  The program (android) will still open and close the door, but status doesn't change from "closed for XX hours" (closing is immediate with no flashing light or anything).  What do I need to do to resolve this?

Edit to add:  during the past couple of weeks, there have been a couple of instances where the program told me I needed to cycle the door open and closed to resync it.  That has worked, but I'm not even getting that resync message now.

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LMorganstern

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Posted 1 year ago

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MyQ Community Manager, Employee

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Larry, can I have a customer support agent contact you at the email address associated with your MyQ Community account?
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MyQ Community Manager, Employee

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Hi Larry, sorry to hear you are experiencing difficulty. Have you tried customer service?  Here is their number: 1-800-528-9131 - Chuck
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LMorganstern

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After a little more "investigating", I think it might be as simple as the sensor battery needing to be replaced.  Pushing on the sensor button now results in no beep and no led flash.  I've got batteries ordered and they should be here in 1 or 2 days.  If there is still a problem after that, I will try customer service at the number you supplied.  Thanks for the response.
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MyQ Community Manager, Employee

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Larry, yes, please let us know if new batteries solve the issue. Chuck
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LMorganstern

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Got the new batteries delivered, put one in and all is back to normal now.  Thought I would need to do a setup again, but it was as simple as putting in the new battery, opened and closed a couple of times, all alerts and status are working perfectly again.  Thanks.
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MyQ Community Manager, Employee

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That is great news. Thanks for letting us know. Chuck
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MSterling

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What is expected life of the battery for the sensor?  I know the test process.  But rather than keep checking, I would rather just replace battery at a regular interval.  (put it on my calendar).  The one in the sensor has now been in there almost 13 months.  Garage is generally open/closed cycle twice a day.
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MyQ Community Manager, Employee

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I'll have an answer for you shortly. Lauren
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MSterling

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I did the battery test as shown in the video.https://youtu.be/X4Pl1dOTn2k  The LED flashed, then then I got a single beep, not like the two beeps in the video.  I decided to change the battery since it's been a year.  I then once again did the battery test with same results - LED flash and single beep.  Can you verify that this is correct response for MYQ-G0201.  It appears to be operating correctly.
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MyQ Community Manager, Employee

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MSterling, working on getting you a confirmation. Lauren
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MyQ Community Manager, Employee

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MSterling, if you test the battery and it beeps, the battery is good. Doesn't matter if it's one or two beeps. Let me know if you have any more questions. Lauren
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LMorganstern

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MSterling, I received my MYQ-G0201 in April 2016, so my sensor battery lasted me 19 months.  The day before it quit, it passed the battery test and I did a fresh setup and all was good.  The next day, it quit again and would not pass the battery test.  It probably would have failed the test the first time if I had done it the six times like the video shows, but I just did it a couple of times (didn't know any better).  So, I'd say to change the battery at least every year and a half, or sometime between 1 and 1.5 years.
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MSterling

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LMorganstern, Thank you for the feedback.  Given the battery is not that expensive, I've put it in my list to change once a year with all the smoke detector batteries.  I actually bought the one for next year already, so just in case it fails, I got one in the waiting.  That way I get it all done without waiting for each item to give me a problem.
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MyQ Community Manager, Official Rep

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MSterling, it's recommended that you test your battery every 6 months. If the LED comes on and there is a beep from the hub each time, the battery is good. It doesn't matter if the battery beeps once or twice. 

Also, the procedure for testing the battery is:
  • Press the test button on the door sensor 4 to 6 times.
  • If the hub doesn't beep all 4 to 6 times, replace the battery.
  • Or if the sensor's LED does not turn on, replace the battery.
  • Battery: CR2450
Feel free to reach out with any other questions.  Chuck