Garage Door says "No Response" in Home app, but works in MyQ app

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
In the Home app on my iphone 7 the Garage Door says No Response when I try and control thru the Home app.  I get status updates thru home just fine and I can open/close via the MyQ app just fine.  I am using an Ipad Air as my hub and all my other homekit devices work as they are supposed to.  I have tried to delete everything and start from scratch and that worked a total of one time before I started getting the No Response error again.  Please advise.  TIA for your help!
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Michael Parker

Michael Parker

  • 357 Posts
  • 34 Reply Likes
I had had that happen a couple of times as well there are a few possible causes

The MyQ opener may have a fluctuatingly weak wifi signal to your wifi. Try moving it or your wifi source closer together.

I added a wifi access point to my garage to make sure my signal is 100% in my detached garage

The disconnect still happens from time to time and a power cycle of the MyQ bridge and MyQ opener are required so to resolve that without putting on boots and jacket to go power cycle I added an iHome outdoor smart plug that is HomeKit compatible and can use it to power cycle the chamberlain gear when needed.

I would say since adding the wifi access point which acts as a booster it happens far less than it did before so try moving the chamberlain devices and router or wifi source a little closer together.
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes
I don't think wifi signal is the problem as my router is very good ( Asus AC1900) and less than 10 feet away from my opener.  Any other suggestions??
Photo of Michael Parker

Michael Parker

  • 357 Posts
  • 34 Reply Likes
Next time it’s not responding in the home app try just power cycling the two MyQ devices plug the one with the bright light and flashes when the door closes first then the bridge.

When pulling the power plug wait about 30 seconds before plugging them back in

If the issue comes back 10 feet or not you could have some major interference on the 2.4GHz spectrum

If you have a Mac or PC/laptop with wireless try standing near the MyQ and try grabbing a wifi analyzer app a lot are free

The analyzer will help determine if there is interference in and around where the MyQ devices are. After the test it show a list of SSID’s it found and what channel they are on. You may need to set the channel for your 2.4GHz antenna on your Asus router to the channel closest to 1, 6 or 11 that has the least other connections. That may make a difference. Also it could be other parts of the wifi settings

Under channel width you should see 20mhz, 40mhz and possibly 80mhz. Stick to 20mhz if you seem to find a lot of other peoples wifi this will keep the router broadcasting on a narrower bandwidth stream and it can cut through some of the interference that way

Every case is unique but until the analyzer is done it’s hard to say what else could be causing it

Does the iPad have a sufficient wifi signal too? If it’s acting as the hub and your are checking the home app outside of your home network this is the only time the iPad plays a role.

When you are home and using same wifi the MyQ is on the iPad does nothing.
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes
I power cycled like you suggested and now I can get it to open/close via the home app along with the MyQ for now, but the status does not update, it always says closed, even when I am looking at it open.  I also moved everything to the least populated channel (6) and 20 mhz.  The ipdad has full signal strength and I have made sure that is running on the 2.4 ghz band (if that matters also my phone has been running on this band as well).  I know I could remove and read the GDO in the MyQ app and that would probably fix the bad status, but I wasn't sure if that would mess up it currently working in the home app?
Photo of Michael Parker

Michael Parker

  • 357 Posts
  • 34 Reply Likes
I don’t see removing and readding it being an issue I have done that with another manufactures smart plugs as I constantly have issues with them. The MyQ has been the second most stable of the smart devices I have with my Wemo being the most stable.

As for status updates before removing and readding it. Try Opening the door then close the home app and readd it. The app does a force refresh every time it’s opened.
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes
I removed and readded and everything worked fine for a few hours, but now I am back to "No Response" like I was originally.  Any other ideas??
Photo of Jim

Jim

  • 70 Posts
  • 10 Reply Likes
Check that the iPhone is on the latest iOS version.  If not, update to latest version.
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes
Yes the iphone is on 11.3.1 which is the latest
Photo of Michael Parker

Michael Parker

  • 357 Posts
  • 34 Reply Likes
Is the iPad as well?
Photo of Bob

Bob

  • 12 Posts
  • 0 Reply Likes

Yes it is.


I believe I have had this problem since I originally installed the home bridge when I received a free one, but this is the first time I have gotten around to trying to figure out what is wrong...

Photo of Michael Parker

Michael Parker

  • 357 Posts
  • 34 Reply Likes
Wish the chamberlain app had a diagnostics mode on it to check signal strength and other options

My last suggestion is to call in with tech support. Have it removed from the apps, wiped back to factory, and reset up as a new product it might be some bug in the initial wifi settings, HomeKit can always be looking for it and if it drops even once HomeKit may be ignoring it until it calls home again.

Next step if that fails is maybe having a chat with Apple about it

Explain it’s only HomeKit habit the issue and not the chamberlain app. Maybe they can see an issues between their HomeKit servers and chamberlains link to them

I know when this add on bridge first came out a lot of reports of HomeKit specific issues but seemed to resolve over time