Garage door opens by itself and no notification of opening

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  • Updated 5 months ago
I’ve had a chamberlain garage door opener installed for about a year with no issues. Last night the garage door opened by itself; I did not receive a notification on my phone when it opened. It seems odd that a neighbor’s remote would control my door when I had the remotes programmed a year ago. It’s also odd that this “phantom operation” did not send my phone the normal notification of the door opening. Reading all the posts on this site regarding the same topic is also troubling. What’s going on?
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Elizabeth

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  • scared

Posted 8 months ago

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MyQ Community Manager, Employee

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Elizabeth, here are some reasons why your garage door opener may activate on its own: https://bit.ly/2GNndE3. That's a good place to start, and if you would like further assistance, let us know. Thanks, Chuck
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Elizabeth

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Thanks. Can you please explain to me how a neighbor's remote could have been inadvertently programmed to the opener?
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MyQ Community Manager, Employee

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Elizabeth, for a remote to be programmed into an openers memory, a compatible remote must send a signal while the opener is in the learn mode. Since you don't seem to have programmed anything recently, the most common situation to lead to this seems unlikely, however since this is a newer opener the door control may have a learn buttons on it, so it is possible you may have accidentally hit that learn button such that the opener went into learn mode.
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Venu Kalikota

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I have same problem. Bought a garage hub few days ago for Craftsman brand garage opener. Randomly opening/closing without any interaction. Very scary and unreliable. This is like paying money to lose all the peace of mind. I am returning it.
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ron

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So these posts go back years and they still haven't done anything to fix this problem? I have 3 from the 8500 series, I am appalled at the amount of headaches these units have been giving me. One needs to have the up and down limits and force limits reprogrammed a few times a year. 2 of them decide to periodically open all by themselves for no reason. Sometimes it will start to go down and then go back up so you can't pull away from the house anymore until you see it closed. So far I have changed all 3 remotes, a wall switch and a circuit board. I have spent countless hours on the phone with their inept service staff to the point of losing my cool. To wake up in the morning and realize you went to sleep with your garage door open all night is a serious issue, as is coming home and finding your garage door is open.If any lawyers are on this board or anyone wants to start a class action lawsuit, I would like to be first on the list. This company needs to fix this VERY SERIOUS SAFETY ISSUE immediately, start offering REAL fixes or refunds. If I am not contacted by a company rep, my next step will be to contact every consumer advocacy group, news media and consumer protection agencies I can find and make sure they don't get away with this. They are STILL selling the same defective units, knowing full well the problems they have, this must be escalated......
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ron

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To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

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Chamberlain Admin, Official Rep

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Hi Ron,

Thank you again for your message. We are not sure if you saw our recent response on a different thread but we wanted to let you know that this situation should not be happening and that we will have your issue expedited right away. Can you email us your contact information at social@chamberlain.com ? Thank you.
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ron

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Hello nameless official rep. I emailed social@chamberlain.com about 6 times and did not receive a reply. I can only assume you don't care or are so inundated with technical issues that you can't keep up. Your company is one of the worst I have ever encountered pertaining to customer service. You don't want to admit you have designed a defective product ( 8500 series openers ) and that they have caused undue hardship for many of your customers. There should have been a recall, you should have contacted ALL customers with 8500 units and upgraded their 888 wall switches but instead you wait for the problem to happen, risking their safety, and then giving them a standard bullshit response with no service to back it up. YOUR company should be paying for the installation of these new switches. The pictures I posted above are going to happen to ALL 888 switches. When a crime happens, or someones children or families are affected, you will eventually be sued and lose. I will be right here laughing my sides out relishing in the demise of your company. Until then I will continue to voice my displeasure with how I was treated, and get word out about your inferior products. Additionally I will be on social media telling everyone I can not to buy your garage openers. I will also continue to contact as many government agencies I can find to file a complaint, and contact as many consumer advocates as possible until this gets air time. I also have a collection of videos of the malfunctioning door openers and recording of your support staff admitting they are aware of the defective design of the 888 wall switches. I hope many others will do the same.
(Edited)
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Chamberlain Admin, Official Rep

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Hi Ron,

Thanks again for making us aware of the situation. We received your email at our social@chamberlain.com inbox that included your phone number and sent it to an agent. We had someone reach out but it seems like they must have missed you. We apologize for any inconvenience and one of our reps will be contacting you soon. 
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Elizabeth

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Can someone please contact me? I’m still searching for a fix to the phantom operation.
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Chamberlain Admin, Official Rep

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Hi Elizabeth,

Yes, we can help you out. Can you email us at social@chamberlain.com with the subject line  "myQ Community-888LM. Elizabeth"