Garage Door Opening on Its Own

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  • Updated 7 months ago
I have been using myQ with both of my openers for the past 18 months and never had an issue.  In this past week, all of the sudden my doors are opening on their own.  It may happen once or twice a day and has occurred on both openers.  I haven't had either opener in the "LEARN" mode in the past six months so I find it hard to believe it's a neighbor opening my doors.  My question is this.  Can LiftMaster look at the logs and tell me if an open command was sent from their server to my opener through my Internet Gateway?   
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GW

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Posted 10 months ago

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MyQ Community Manager, Employee

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GW, Thanks for the info. I'm going to have a customer support agent contact you directly via the email associated with this account. Lauren
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Jeff Easley

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My garage opened last night at 11:56 pm and then closed at 11:57 pm.  No one in our family seems to have issued the command.  Similar to above, would really like to see logs to know which device sent the command.  A little concerning. Agree, doesn't seem like this was a bad actor.  Either way, if it keeps happening will have to either disconnect or find a way to restrict the internet connection during certain times.
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MyQ Community Manager, Employee

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Jeff, thanks for the info. There are several reasons for why this may occur. Please review these troubleshooting tips and let me know if any solve your issue. https://goo.gl/kkE697   Chuck