Garage Door Opening by Itself...

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  • Problem
  • Updated 2 weeks ago
  • (Edited)
I have had the MyQ Garage installed for less than 6 hours now. I was super exited to get this product added to my smart home setup. Now, I find myself on a ladder at 1:00am uninstalling it because my garage door won't stop opening by itself.

My bedroom sits directly above my garage; so, with a chain driven LiftMaster opener, I know every time the garage door is opened because my bedroom floor shakes.

I was awakened 2 times tonight by the sound of my garage door opening. In 10 years, I've never had a problem with the opener until the night I installed this product.

Here's the weird part. After opening itself the 2nd time tonight, I unplugged it from the power outlet. A few minutes later, the door opened again! I then got the ladder back out and took it and the door sensor down and deleted the device from the app. Knock on wood...it hasn't happened again since.

Anyone else have similar issues? Why would it open again even after cutting the power to the device? This happened late at night, when none of my neighbors would have been using their openers, so I doubt it's any interference from them.
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Bobby Moore

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  • Frustrated

Posted 3 years ago

  • 42
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MyQ Community Manager

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Wayne, jsnbleigh, Mike, and steve, we appreciate you bringing this to our attention. This guide may be helpful in resolving the issue: http://bit.ly/2DE5tpK. If you still need assistance, please let us know. Thanks, Chuck
(Edited)
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steve

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i tried of going through your guide just fix this know issue asap
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MyQ Community Manager

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steve, it looks like our support team has been working with you to resolve this issue. Would you like us to send them additional information, so that they can better assist you? Thanks, Chuck
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steve

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they have no defined fix and will send you on time wasting wild goose chase, Even though its a real pain in the a$$ i use wemo switch for security when not at home. The valuables in garage and house and no security when this is installed as per manufacturer. They did tell me its not designed to use with wemo switch , but FIX THIS DAMN THING AND DON'T WASTE EVERYONES TIME.I HAVE PAID FOR THESE THINGS 5X OVER IN TIME ALONE, NEVER MIND THEY EXTRA EXPENSES TO TRY AND SOLVE THIS MESS>>>>I just hope nothing really bad happens to someone and a class action lawsuit takes place
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jsnbleigh

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I don't have the time to troubleshoot this nonsense nor, more importantly, the confidence that my efforts will result in a secure and satisfactory fix. We've reverted back to manual operation, which allows me to sleep. 
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steve

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Costco in Canada is selling chamberlain myq parts, i urge everyone to voice their displeasure with their product on Costco comments.I have already done this.
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Michael N.

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Sigh.  I don't have time to figure out why our garage door just started opening and closing randomly.  The worst part is when I went in the garage first thing in the morning, the garage door was wide opened!!!!  My two units were just installed in December!!!!  There needs to be better solutions than loose wires and a bad circuit board!!  If something is stolen or God forbid, our house broken into via the garage door, you bet I will be suing Chamberlain for their faulty system.  I spent top dollar for these units and this shouldn't be happening.  We had generic builders units before this that were probably half the cost without any of these issues happening.  Very disappointing and I wouldn't recommend these to anyone.
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dan

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I find it extremely disturbing that not only does the research and development team seem incapable or even concerned with solving this critical problem, even with the vast resources this company must have, but the marketing department seems oblivious as well:

https://www.chamberlain.com/technology-partners



Why would you be asking google if your garage door was open?  And, why should the answer ever be yes?

This should be a class action suit!!!
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Jeremy Brosnan

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EXACTLY
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steve

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TOTALLY AGREE
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MyQ Community Manager

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Michael N, we appreciate you reaching out. Our support team has contacted you through the email associated with your MyQ account to help you resolve this. Thanks, Chuck
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steve

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They have no resolution to this issue I have been wasting time and money for 2 years now with no resolution
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MyQ Community Manager

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steve, are you in need of additional support? What issues are you experiencing at this time? Thanks, Chuck
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steve

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yes i need 2 secure working units!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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MyQ Community Manager

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steve, please provide details about the issue you're experiencing with your devices, so we can help you find a resolution. Thanks, Chuck
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steve

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They open on their own and using wemo switch for security until you guys fix these faulty units
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MyQ Community Manager

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steve, if you would like to get help from our support team, you're welcome to call us at 1-800-528-9131, choose option 3, option 1 and then option 3 to speak with one of our MyQ specialists. We are here Monday-Friday from 5:00 AM to 6:00 PM MST and Saturdays from 7:00 AM to 4:00 PM. Thanks, Chuck
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steve

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Been through that route thanks
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steve

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FIX IT AND GUARANTEE THE DOORS WONT OPEN ON THERE OWN @##$$%$%% 
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steve

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where is your response? you think people want a garage door opener that opens doors on its own?
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BullyG .

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Same here, garage started opening and closing on its own...........woke up 2 days in a row to an open garage door with valuable equipment exposed.  Thought I was going crazy, being so careless to leave my garage door open 2 days in a row until I was in my kitchen the next day and I saw it open on its own.  Called the contractor who installed it to fix it and then contacted Chamberlain about being reimbursed for the parts since I was still well within warranty and they refused to honor their warranty because I didn't contact them before the repair was done!  What a joke.  I'm spreading the word with all of my family, friends and co-workers about Chamberlain products--when I talked to them they came up with this cute term "phantom operation" which is just another way of saying their products fail and fail big time and do not keep their customers and property safe.  There has to be some mechanism in place so if the unit fails the door stays closed and locked.  The next time this thing fails, I will be replacing it with a Genie, simple as that.  Chamberlain can't or won't acknowledge this issue and they do not deserve anyone's business......
(Edited)
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Randy Dumaplin

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I installed the 888LM wall controller with MyQ around 2013-2014. It was an excellent controller and added remote opening and monitoring with my Liftmaster garage door opener. However, the whole system started acting strange last month. The phone app started losing connection to the controller, then it just stopped. Then, the controller won't even open the garage door with the manual opening switch. The last straw was our garage started randomly opening the last few days while we were at work, and I had to come home early. Took out the 888LM and I noticed that when I tried to wire it back, it will open the garage then do nothing. The board is definitely fried. This thing should NOT open your garage when it is in failed state.
(Edited)
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MyQ Community Manager

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Randy, we have shared this information and your MyQ email with our support team, so we can better help you reach a resolution. Thanks, Chuck
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steve

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still no Guarantee the doors won't open on their own! whats the hold up,? fix it for everybody
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MyQ Community Manager

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steve, we have found that most issues are best addressed on a case by case basis, so we can provide the best resolution for each individual. There are unique components to the majority of these concerns, which we take into account. Hope that helps answer your question. Thanks, Chuck
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Nam Le

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I had the same problem when setup for a new car. Erased all codes then program remote control without the new car and it woks well again. for now I just use remote controls and app to operate my garage door opener.
(Edited)
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Roland

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I installed a MyQ retrofit package nearly two years ago, and it worked perfectly until yesterday. The app started showing one of our two doors "Offline", and of course, did not explain further. The associated wall control had two flashing lights, then later, with no intervention from us, a single flashing light.

Later that day, one of the garage doors opened on its own, closed, and opened again.

We hadn't lost power, we didn't have anyone doing work on the garage doors or anything electrical, we weren't doing a seance, and the moon was not full. Are there any lame excuses that I failed to address?

None of the excuses matter anyway. I told my wife that there's no coming back from this. I don't care what went wrong to make this happen; it is absolutely unacceptable and I'll never use it again. I have no idea how anyone could ever trust these products after such an event. I'm not troubleshooting; I'm not contacting support, I'm not replacing anything. (Though I have reinstalled the old school wall controls.)

I mean, think about it: Without our intervention, two years after installation, a garage door opened unexpectedly, closed (and could have hurt someone or something), then opened again.

You can bet the farm my next openers won't be Chamberlain.
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steve

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Support will just waste your money and time lots of it with no resolution using wifi switch for security
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steve

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A class action suit needs to be brought against this company, ill be first to sign up. They can't make guarantee doors will stay closed why would anyone want this garbage product? 
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Jason Clark

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Same problem here. Garage full of valuables and the 888LM module is the problem. Randomly opens at night exposing everything I have and easy access to my house. The price I paid for these jackshaft openers and the garbage MyQ wifi is a joke! FIX THE PROBLEM and stop blaming the neighbors your product is the problem.
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steve

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No guarantees that door will stay closed. I already asked. Just hope no one gets hurt by someone entering a persons house at night with free access when these things open on their own . I had problem over 2 years now and can’t trust these openers as there is too much at stake.
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Sheldon

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I had a 8500W and 8550 installed 3 days ago. The 8500W has opened on its own 4 times! I checked what transmitters are connected through the Service menu. MyQ Device, keyless entry and 2 remotes are hooked up. This matches what I have, so no additional remotes were inadvertently programmed. Thoroughly disappointed to come online and read this is a common unfixed issue. 
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Roland

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Yeah, there is no reasonable explanation. Chamberlain blames "neighbors" that happen to have transmitters or whatever that match the code of the opener, but that's nonsense. Even if that's sometimes true, it's no excuse. It should not be so easy for someone to match or mess with your openers. PERIOD. They need to develop a product that does not have this issue AT ALL.
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Sheldon

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Not supposed to be able to match the code of this opener, it's supposed to randomly reset the code after every use. It's when programming that another remote could inadvertently program to the opener. However I verified the number of transmitters connected to it, it's only the ones I have. I wish I could simply unplug the power but this one has battery backup! Hope I can resolve this but how can one trust it going forward.
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Roland

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Yes, I forgot the details because I don't work for Chamberlain and I have zero interest, other than not wanting my stuff stolen or my family killed because of lousy products. I was just giving the basic idea behind their excuse whenever this type of issue occurs. But as I keep saying, it doesn't matter why it happens--it cannot be trusted.
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steve

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they really dont know how to fix this i'm really fed up these guys are a total joke.they you to rewire system for no reason on your time /dime and it fives nothing
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Gray Tisher

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This was the result of latching my door and a phantom opening... Out of nowhere, the door just began to open and close by itself. Unfortunately, I was 900 miles away.
I
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steve

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What a shame to see I’m using wemo switch to turn off power for security reasons.
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Liam Striker

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Broke mine too. I’m going to troll this board until they give me a check for my motorcycle and replacement door
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steve

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They can’t fix or guarantee the door from opening on its own never mind losses but I think a relatively large court proceeding will occur when unforced house entry occurs ; and someone gets hurt by having free access through these insecure garage door openers . my insurance is informed about issue , all the best.
(Edited)
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ron

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So these posts go back years and they still haven't done anything to fix this problem? I have 3 from the 8500 series, I am appalled at the amount of headaches these units have been giving me. One needs to have the up and down limits and force limits reprogrammed a few times a year. 2 of them decide to periodically open all by themselves for no reason. Sometimes it will start to go down and then go back up so you can't pull away from the house anymore until you see it closed. So far I have changed all 3 remotes, a wall switch and a circuit board. I have spent countless hours on the phone with their inept service staff to the point of losing my cool. To wake up in the morning and realize you went to sleep with your garage door open all night is a serious issue, as is coming home and finding your garage door is open.If any lawyers are on this board or anyone wants to start a class action lawsuit, I would like to be first on the list. This company needs to fix this VERY SERIOUS SAFETY ISSUE immediately, start offering REAL fixes or refunds. If I am not contacted by a company rep, my next step will be to contact every consumer advocacy group, news media and consumer protection agencies I can find and make sure they don't get away with this. They are STILL selling the same defective units, knowing full well the problems they have, this must be escalated......
(Edited)
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steve

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A have 2.5 year old house and they wanted me to rewire it with finished garage lol
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Liam Striker

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Yup. That’s what I did
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Travis

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Too funny - Mine just started doing it today. Had to race home from work and got there to find the garage open about 5' with all my stuff ready to be stolen. As I walked into the garage it closed a few feet, then opened again.  Like it had a mind of its own. Scary that there is no fix yet.
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Jeremy Brosnan

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I'm just waiting for a lawyer to pick this case up because his garage door will open so we can start a class action lawsuit, I've been waiting over a year for an answer and no one seems to knows it's just a fucking guess to them reset this and reset that none of it helps
(Edited)
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Jeremy Brosnan

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That or they know exactly what the problem is and don't want to own up to it
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Jeremy Brosnan

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I'm sick and tired of having to use my app to open up my garage can't use my remotes at all without it automatically opening by itself
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stephen belseck

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I’m so pissed with these people I don’t want to talk to them just using wemo switch for security. Their comment was “ it’s not designed to work like that” well then give us the security we deserve. That’s my security
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Travis

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Mine is in the control panel. I agree with the comments above about the failsafe being it stays shut rather than opening it for a neighborhood shopping spree.
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ron

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I have been on the phone enough times with their support staff, at least a dozen, enough to know that they have no clue what they are doing. I think Chamberlain's policy must be to go through certain procedures to make it appears that they are trying to help, when in fact they know they have a defective electronic system and for whatever reason aren't implementing it, probably due to costs, figuring all of us here are just written off as lost customers anyway. Puzzling how the feedback for their products are still positive, I don't know about the rest of you, but I am leaving negative feedback anywhere and everywhere I possibly can. I suggest leaving links here so others can do the same.
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stephen belseck

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The countless hours wasted is ridiculous
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ron

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To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

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Jeremy Brosnan

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I do not have that model but sounds like that may be it, I live in Las Vegas and the Heat here will kill a CAP in short order if they are using cheap caps, I will need to dive into mine and look, and yea that CUT and PASTE customer service is a Joke.  I want a Class Action Law Suit SOOOO Bad even if I never see a Dime I want them to feel the pain of being shills and not owning up to the issue   #StolenConfidence
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Jorge

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Thanks Ron for pointing this out. I disconnected my 888 wall unit and phantom opening problem solved. The only thing is I can’t open the garage door through myq app; went to amazon and ordered a new one for about $39.
Installed the new one, added it to my devices in www.myliftmaster.com followed instructions.
Now it works again!!!
As Rob mentioned, the wall unit is the problem
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Travis

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Thanks Ron - that's exactly what I see as well on my controller. When I called Chamberlain, I was told that they controller only has a 1 year warranty on it and that I'm on my own to replace it, and to cover the items stolen from my garage while it was phantom opened during the day.  
They won't accept any liability, not even a replacement for the controller. Pathetic service.

They said that they new controller has the issue corrected and that it shouldn't fail in the open position. Considering the simplicity of controller, I am finding it hard to believe if they are using shoddy capacitors that it wouldn't short in the open position again. 
Can anyone confirm the new controllers don't have the same issue?
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ron

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I have nothing but contempt for a company like this, they could care less about your problems, safety, kids, belongings etc. I implore every one of you to take a little time and complain. Call the corporate headquarters and complain, Call the dept of consumer affairs, post videos on facebook and YouTube, leave bad feedback when necessary,  
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steve

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lets all put complaints on costco.ca . they are selling them now.
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Alex Johnson

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Ron, excellent work in finding the leaking capacitors!  I encountered a ton of similar issues with other electronics manufactured in the 2000-2008 timeframe.  Supposedly the bulk of "capacitor plague" has been resolved, but many companies (Chamberlain likely included) are still using up old stock in making new products.

That being said, my phantom opening issue is not caused by a wall-mounted control (because I don't have one hooked up to the device in question).  I have a slide gate opener that is controlled only by two wireless remotes, and a MyQ internet gateway.  Our problems with the gate opening by itself started shortly after I connected the internet gateway.  It's even more frustrating because everything seems to work fine for months on end, and then with no warning the gate will start off on a series of random open/close cycles (many times being interrupted with the gate only making it halfway open or closed during the phantom cycles).

I believe there may be multiple issues here.  There are obviously defects with the construction and integrity of wall-mounted controls, as you've highlighted.  There also appears to be defects with the embedded control boards within the openers themselves, or a messaging issue related to the back-end infrastructure that runs the internet-connected portion of the MyQ system (Chamberlain's servers and related software).

I have submitted a complaint to the Consumer Product Safety Commission on this, but have not received any follow-up.  This is disappointing to say the least, as it appears that we now have a company that doesn't care about this issue, and a regulatory agency presented with clear evidence of a safety issue that is apparently doing nothing.  It's bad enough thinking of people's property that's being put at risk because of this, but even worse that a child may end up getting severely injured or killed as a result.  I would encourage everyone to contact any regulatory agencies they can think of and continue to provide reports.  Also, it's probably a good idea to start maintaining a backup copy of the complete text of this thread.  This is still a site controlled by Chamberlain, and it would be all too convenient for all of these reports to go "poof" if litigation ramps up.

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Gray Tisher

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Mine is an older model, 248735s, 3/4 hp. It's not wifi compatible, I don't have MyQ. All I have is 2 remotes and a key less entry connected to it. I was working on the door, to appease my HOA until the new door is installed, and the opener just began to open. I had it disconnected from the door, so I decided to see what it would do. Like clock work, it would open, stay open for a minute then close. 5 minutes later, same cycle. This went on for 30 minutes before I unplugged it. I cleared the codes and re installed them. It hasn't opened on it's own since. I know it's not a fix and I can see the phantom visiting me again. I've had this opener for 10 years and it's never failed. But just this year, it started to not close on sunny days. If I shaded  the sensors, it would close. I just started using the over ride function. Worked great at night.
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steve

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i just want garage door openers to stay closed until I open them. and a guaranteed fix. 
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Jack

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We have a brand new Chamberlain Smart Garage Opener, B970, installed one month ago. We have woken up twice to the garage door wide open and come home to find it wide open. We just moved in, so our garage is full of our stuff we have not yet unpacked. This is beyond belief that it will just randomly open on its own and that it is possible for a neighbor to be opening it -- what kind of outdated technology are they using?!?! We have not even hooked up the wi-fi on it yet. The problem seems to occur whether you have an old unit or a brand new one . . . 
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ron

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I'm sure if you call their qualified support dept they will be glad to help you.....
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Gray Tisher

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I had my new door installed yesterday...to the tune of $925 and a day's vacation. Despite the distorted condition of the opener rail and the carrier being bound for a week, the opener works flawlessly...after an hour of straightening the rail.
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steve

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give it three months maybe less and you will be back;all the best
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peterlobert@gmail.com

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I am having the exact same issue!  Here are screenshots from my Android phone about the activity last night.  I can confirm that My Q isn't opening it or at least isn't opening it with the alarm that it normally sounds when I use my phone to open the door.   
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Dave Brunner

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First let me say MyQ was very helpful in my situation with no questions asked really. 
Same deal just happened to me last night.  I have 4 openers.  I checked my app this AM and noticed one of my doors had been open for 12 hours.  I checked my cameras and confirmed I did close it.  What I find odd in my case is that it shows the door opened by itself but did not auto close as it always does.   It should close on it's own after 15 minutes as that is how i have it configured.  The next log shows it being closed at 8:58 which is when I manually closed it w/ the app.  So not only did mine open on it's own an hour after I left the property, it appears it also did not auto close as it should after 15 minutes.  I don't know if it's the GDO or the door opener button panel causing this.  I set my app up to alert me via push message when it opens just so I can monitor it for now, god only knows how many other times this has occurred.   

I contacted MyQ and they are sending me 4 new 888LMs to replace mine in the hopes it fixes it. I'm going to check for leaky caps in door2.

Do you guys have yours set to auto close as well?  If so, did it auto close or just close on it's own at some random interval?
(Edited)
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stephen belseck

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mine will show no alert and stayed open an hour until i checked alert from motion camera no security with these openers and cant be trusted as no concrete fix and guarantee door stays closed; but no door alert on my is extremely concerning 
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Chamberlain Admin, Official Rep

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Hi everyone,

We wanted to follow-up on this thread. A garage door opening by itself should not be happening, if you are having that happen please email us at social@chamberlain.com with the subject line "myQ Community. Random Door Openings- "Your name on the Community" and we will have agent look into this right away.
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kristina

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is this a known issue with all known myQ models or just certain ones???  shopping around right now and this is alarming!
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BullyG .

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Avoid Chamberlain at all costs.  Their products will fail and fail massively, exposing yourself and property to harm or theft.  They will then refuse to honor their warranties on their products when something goes wrong.  I paid top dollar for one of their Liftmaster jackshaft openers and it failed after 4 years.  They refused to honor their warranty when I had the repair done by a contractor who needed to buy replacements for the failed parts.  I will never again feel secure in my home until this opener is replaced.  I can't afford to replace it again but when I do it will be with a Genie.  I've never had such a horrible experience with a company before..........
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stephen belseck

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don't buy poor support and no SECURITY! 
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Dave Brunner

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BullyG I think you are being a bit unrealistic here.  You don't take your car to your local mechanic and then expect them to cover the repair costs do you?  Did you even give chamberlain a chance to fix their product or send you parts?  I wouldn't warranty another contractors work either nor would any logical business.
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BullyG .

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I didn't ask them to warranty the work--just the part that failed which was under warranty.  I offered to scan and send of a copy of the invoice and fully expected the company to honor a warranty on their failed parts, especially knowing they have an extremely unhappy customer and exposed the customer to personal harm and property loss.........no such luck and making sure that everyone I know hears about my experience with their product and support.  The fact that their openers fail and allow the door to open on it's own is an egregious violation of their responsibility when providing products designed to ensure security........period.......
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Dave Brunner

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Right, same thing applies.  They don't know your installer from anyone.  If they allowed this then anyone could just say they had a repair done and request a part.  I'll assume they have a global policy in place for this regardless if you can produce a receipt of said part.  It just sets them up to fraud issues.  Invoices w/ part purchases are very easy to create.    The opening is an issue which I have had also but expectations have to be realistic.  People need to look at these things from a business standpoint and think to themselves, what would I do in this situation?  I certainly would not just send parts to someone who took it upon themselves to have some random installer fix my product rather than call me to resolve the issue.
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BullyG .

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They should have a policy for their crap products which are a huge security risk to the consumers who purchase them.  What if I had the entire contents of my garage had been emptied overnight when the door opened on its own?  Chamberlain could well be facing lawsuits in cases like this until they come up with a solution that keeps your garage door closed in cases of failure.  It sounds to me like in the majority of these cases it is the circuit board in the wall controller that fails (without warning) and they need to do something to address this.  I've seen them post messages here calling this "phantom operation."  Phantom operation my ass........their circuit boards have some sort of flawed design which causes instant and catastrophic failure and has convinced this consumer to never again go anywhere near one of their products........
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Dave Brunner

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I certainly agree it's a huge security issue.  I am not even living in the house where I found a garage door open.  I just checked one of the cameras on a whim and saw the garage open.  I probably had 60K worth of items up for grabs in my garage as well as a not so cheap sports car w/ the key in it.  Fortunately I caught it and closed it.   The problem is I cannot see how one could prove how/why the door opened and that is your burden unfortunately.  They could easily argue you just didn't close it and you would have a hard time disproving that.    When I contacted them they sent me 3 to replace the ones at the property in question no questions asked.  From what I hear it is a leaky capacitor causing this.
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BullyG .

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Thanks for the reply Dave.  Well, I guess the burden of proof would fall on Chamberlain if you can show that their control panel circuit board failed! 
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ron

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To reply to Dave Brunner. I had this "phantom operation" problem for a while and couldn't catch it actually doing it. Until one day I was close to the garage when it happened and was able to watch it go up and down, and up and down, and up and down etc. I took out my iphone and recorded the whole incident. I also observed and heard the wall switch clicking and lights blinking. All of this was recorded. When I took the wall switch off (part# 888 LM) it stopped. I took it apart and noticed and photographed the leaky capacitors. I also recorded the conversation with their senior tech who admitted they were aware of the leaky capacitor issue and sent me replacements. Problem I have is that they lied and said the myQ wall switch (888 LM) was redesigned, it was NOT. So I fully expect this problem to happen again in the future. This company is so bad that I'm hoping that something bad happens so they get sued and go out of business, as they deserve.......
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Travis

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You are lucky - They wouldn't replace mine at all. Said it was out of warranty, which would be fair, except for the fact that they know about the issue. In the meantime, my garage was standing wide open for everyone to go shopping for some new tools. 

I asked to speak to the the supervisor, who told me the same thing. You are SOL since it's over a year old....  
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BullyG .

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Reply to ron--yep, I was thinking the same thing.  They are seriously in line for a class action lawsuit if someone experiences a home invasion or loss of property from an open garage door.  Despite what Dave Brunner mentions in his post, I think a lawyer could pretty easily make the case for a homeowner once it is established that the Chamberlain board fails.  I agree, a vendor like this has no business selling a product which consumers rely on for personal security and property protection.  I hope they are reading these message boards and can see the negative backlash that is growing larger by the day against this company.........
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Dave Brunner

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I still think the burden of proof to show the opener failed is upon the user.  Which means you'll have to get a well respected EE to monitor voltages on many of these things, log long term and then prove that the leaky caps are causing this phantom operation.  Then you need to prove the previous knowledge and prove that nothing has been done to change it.  When I spoke to them they said they changed either the cap manuf. or the design.  I didn't break open the 3 I was sent but I just may at some point soon    Given this isn't easily repeatable and I don't think it happens to that many of us it is probably a long shot.  Plus I'd think to ever have it get to class action status wouldn't someone have to sustain a real loss?  This is all hypotheticals right now.  What i did for the time being is set up email alerts w/in the app which text and email me when the doors open.  It hasn't happened since oddly enough.
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steve

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People have had loses . Read before saying things like this.#%%%^*
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Dave Brunner

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Oh yeah?  Someone in this thread had told you this?   Come back to reality and stop being so litigation happy.  You can spend all the money you want trying to bring a class action lawsuit but I'm telling you how it's going to go down.  Or isn't in this case.
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stephen belseck

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dave you are a idiot cheers
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Dave Brunner

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"An" idiot, I am AN idiot.   Hypocrisy runs high in this one..    Before you call somebody out as an idiot you may want to make sure that you don't look like one .  


Do you often call people names when you don't agree with their opinion?  Or perhaps grammatical errors are where you excel?
(Edited)
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BullyG .

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Play nice people.  I just spoke to a local Genie service center and believe it or not they install some of these Chamberlain jackshaft openers as well!  I asked him if it were his home if he would rip out the Chamberlain and replace it with a Genie and he said no and in fact some of the Genie employees have Chamberlain openers on their garages.  He said that any of the brands could potentially have this issue but it is rare and his reassurance at least gave me some hope that my repair will hold.  If this happens again, I may just give up on garage door openers all together and go back to the caveman days of opening and closing the door by hand.......
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stephen belseck

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Dave needs to go play on yahoo chat...get lost
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BullyG .

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I think we're pretty clear on who the idiot is now..........thanks for the clarification asshat...........
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stephen belseck

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bullyg join him
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Liam Striker

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Who knows. But they make liftmaster and others. They don’t make genie
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Erick Perez

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Wow this thread is extremely disconcerting.  My current garage door opener (Ryobi - junk!) is in need of replacement and I have been eyeing these jackshaft units for a while due to their compact size and extra (alleged) security.  Very disappointed to read about all these "phantom opening" problems.  Has Chamberlain owned up to the issue?  Can another control pad be used in place of the 888LM?
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BullyG .

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I would highly recommend you look at other brands--get a Genie or a Sears.  I've been through hell on earth with this unit and Chamberlain customer service is non-existent.  They refuse to honor warranties and will not even offer any assurance that replacement parts will solve the issues with their openers.  As soon as I can afford it, I'm getting mine replaced and have warned all my friends, family and co-workers about Chamberlain products. 
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Liam Striker

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Sears liftmaster is made by chmberln. But genie isn’t. Ryobie makes one but I have no recommendation of either.
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Liam Striker

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There vest advice that actually works is get a wemo plug to interrupt power to the motor. Pretty weak. I had to do it.
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stephen belseck

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thats what i do for security
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kristina

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The wemo plug has actually worked to prevent the phantom opening? Just plug the garage door opener into the wemo plug?
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stephen belseck

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thats correct ,but when re powering opener with wemo switch only wall control will open door ; app will not open door, so its not very convenient but is secure to prevent phantom opening of doors.
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Liam Striker

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I agree with Stephen. Not convenient. It works. But my push button traveling switch does work. Key fob, or sun visor. I don’t use chamberlain app. I use the wemo app, then the key fob. Then the wemo app again to de power
(Edited)
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Janice J.

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I got my opener in December 2016 and never had this issue. Two weeks ago I switched from Verizon to Spectrum and that's when the problem started.  I didn't have alerts set up so when I came home I assumed dummy me had left it up but the other night I knew I had closed it and went to throw something in the recycling bin and it was open.  That's when I set up the alerts.  Yesterday I was at work and it opened once on its own and I closed it and then at lunch it opened and before I could wash my hands to touch the app it closed.

I emailed Chamberlain the other day and got the usual response on what to do to have it relearn etc..  I did that yesterday and it seemed good but just now it did the open and close on its own again.

As a female living alone I find this scary.  Luckily I'm in a relatively quiet neighborhood.  But I'm not tech savvy enough to take anything apart other than the remotes.  It's too cold in the garage right now to mess with the relearning task again.

Is there any way to just take it offline and use the remotes only without the wifi and be sure that it won't open and close on its own again?  I'm fine with that.  Lived that way for 40 years lol.
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Janice Jaskowiak

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Well I have to say that I did what customer service told me to do (which I hadn't done the first time) and cleared out all the codes and reprogrammed everything to my new wifi and no phantom openings since.
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BullyG .

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Nope--I had the same issue and don't use any of the wifi features............the only "fancy" thing I did was program a homelink button on my car........their openers still fail and fail big time.  I live alone too and can't afford to replace the whole unit but the next time this happens no matter what I'm having the damn thing ripped out and replaced with a Genie................best of luck to you and let all of your friends, family and co-workers know about your experience.  I'm hoping at some point this company will suffer the consequences of selling faulty products or at least get motivated to find a solution.............
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david zhao

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I have chamberlain 1/2 Hp garage door opener installed with myQ a couple of years, recently we found out that the door opens itself automatically without any reason. At the beginning I thought  that mightbe the nebiourhood uses the same keycodes. the code is reprogramed, but not working. So I turn on the lock on wall controller to disable remote key access. But it won't work. If it is not remote key, What is it? I am frustrated. My another door opener is lift master (old model) has no issue. I doubt that it is related to the issue of the this model system board design and software. It is a defected product.
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TL

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Same issue has been going on for months. Originally thought family forgot to close door or neighbors remotes were opening it. 1 month ago realized not the case & replaced the wall switch. Over the course of past month door's been found open 2-3 times. Again, blamed, family's absent mindendness. Past 3 days I've been watching TV in bedroom over garage & actually hear garage door opening on its own during the day & between 11pm and 2am when no neighbors are on the block. Remotes have been replaced. I have Liftmaster 8550W installed but it's not connected to wifi and I do not use the app. Desperate for help. 

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BullyG .

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Chamberlain refuses to own up to their faulty products so my best advice would be get another brand--I've never heard of a Genie opening on its own.  After researching this extensively there is an issue with the wall switch unit and they refuse to admit to or find a solution to the problem.  They last a few years and fail and fail big time.  Mine has been working again since I had a local garage door service replace the wall switch but the next time it fails is the last and I will immediately call Genie to rip the whole damn thing out and replace it with a trustworthy product.  All this cute talk about "phantom operation" is crap--it's their way of covering up the fact that they are subjecting consumers to a massive breach of trust and exposing their valuables and perhaps their lives to serious risk.  If mine fails again and property is taken or god forbid someone breaks in my house (my garage is attached) there will in fact be a lawsuit.  Like you I'm so frustrated that I paid for such an expensive product only to find that they fail and fail in a major way.  Plus the fact that I was treated with disrespect and Chamberlain failed to honor the warranty on my unit because it was installed by a contractor of my choice sealed the deal.  I make sure that everyone I know, friends, family, business contacts, etc. knows about this company--in fact, I go out of my way to show anyone who comes to my house the opener unit and warn them to avoid them at all costs.............
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Erick Perez

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The only solution (if the 888LM has not been revised) is to this issue is to replace the fancy wall control with a "dumb" one that has a single button, like the Push-Button Control Station (APBS1) that's found on the commercial units.
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steve

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this has been going on for 4years + with no real solution in sight really sad they cant get thus straightened out,
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Todd McCartney

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This just started last week with one of ours. 2-4am as well; woke up and unplugged it.  tried it again in the morning and 30 minutes later it started randomly opening. Been unplugged for a week now, going to call chamberlain and find out whats going on. Clearly i'm the only one here.
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BullyG .

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Good luck with that.  Chamberlain customer service is rude and disrespectful..........I think you meant "clearly I'm NOT the only one here" since there are a multitude of reports here about Chamberlain product failure.  That's how I found this forum--I was dumbfounded when they told me that the door opening on its own is "normal" and that because I had a contractor in my area fix it they would not honor their warranty.  What kind of company doesn't honor a warranty when they clearly have an upset consumer with a valid issue with their product?  I'm warning everyone I know about their products--family, friends, co-workers, etc.  Perhaps if enough word gets out and they realize they are losing many many customers it will motivate them to correct the defect that leads to homeowners finding out the hard way that their garage doors are opening on their own.  I recommend others do the same--let everyone you know about the product fail and ensure they are fully informed when they make a decision about a garage door opener.  At the very least we can prevent this heartache for some other homeowners. 

I've lived in houses with 20 year old Sears openers and another 15+ years in one with a Genie............I have never, ever seen this with another brand and everyone I talk to is shocked when I tell them about my experience with the Chamberlain issue and subsequent lack of customer support after their product failed big time.  If I were rich I would rip the damn thing out now and replace it with a Genie but unfortunately am not in a financial position to do so right now.  However, no matter what if this happens again with the replacement Chamberlain I had installed by the contractor that's it.........I'm having it ripped out and replaced with a Genie............it's crazy that it's 2019 and with all the advances we've made with technology that I lose sleep at night worrying that I will wake up to property loss or personal harm if someone breaks in my house because my damn garage door is opening on its own!