Garage door opening by itself. Phantom Opening.

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  • Updated 3 days ago
Garage door opening by itself. Woke up bright early morning few days ago and found garage door open. Family and I got really scared. Thank God, Every night I check the door leading to the garage is locked. And today, door is opening and closing incessantly. Had to pull the plug off and disconnect the backup battery to get it to stop. My son is in wheelchair and I need to use the garage door on a daily basis. Garage door opener was installed only a year and half ago. Will Chamberlain cover this under warranty ?. I have called the garage door technician that installed it to come and take a look tomorrow.
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Zahee Sha

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Posted 1 year ago

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Neil Greene

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I do not have the phantom OPEN/CLOSE or OPEN issue.  I do have an issue when ever OPEN my garage, it will self close in < 1 min.  If I press the CONTROL BUTTON, it will close in < 1 min.  If I open from the keyless entry keypad, it will open.  If I disable the HOME BRIDGE, it works properly.  So, its not the TTC setting on my MyQ Control Panel.

Not having any luck with Chamberlin on feedback to fix.  Have sent 3 emails using their web support form and not even received a confirmation receipt from them.

Products:

- Home Bridge (819LMB)
- MyQ Control Panel (888LM)
- Craftsman garage door opener

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Chamberlain Admin, Official Rep

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Hi Neil,

Thank you for reaching out on this forum. We are happy to have one of our agents troubleshoot with you. Please email us this information at social@chamberlain.com with the subject line "myQ community. Incorrect notifications. Neil Greene" and we will escalate your request right away. Also, what email address are you sending your request too? We would like to look into why there have been delays. 
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Neil Greene

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i have sent email as requested.
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James Shieh

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Okay, next... also having issues.  Neighbor came over and said my garage door was open.  Had to manually shut it.  Wall panel not lite up and not working.  Thinking it was power issue but I hear the opener operating every now and then on its own.  Im the only one home. I've tried the link mentioned for replacement wall panel but it asks for login??  Whats the procedure to get a replacement wall switch?  Have to keep the door locked now and have to manually open and close the door.  What a pain.
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Fred Kessler

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Web site hosed. Call Tech support 800 number for free replacement. Dont have number handy.
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Ken

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Quick tip: you can remove the button panel leaving the 2 wires exposed... if you touch the wires together for a second it will operate the door. Bypasses the problem panel for a bit until you get the new panel and you don’t have to manually open and close the door
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Fred Kessler

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Get a lighted doorbell button is even cooler temporarily.
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John Yin

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Same problem, we left home 8 in the morning, and my camera detected the garage opened itself 11, no one even touched. This is ridiculous. 
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Mary Duong

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Don’t know what model you have, but change the Wi-Fi IP address to your opener. If you don’t know how, then unplus your router and replug it and hope it got assigned another IP address. Let me know if it works. It’s been working so far for me. I have 8500w elite. LiftMaster.
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Chamberlain Admin, Official Rep

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Hi everyone,

Thank you for reaching out and being a part of the myQ community. Please email us at social@chamberlain.com with the subject line "myQ community. Phantom opening. 'Your Name'" and we will have one of our agents look into this right away.
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candice birli

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Yep did that! They told me to buy a new unit as mine is an older unit. Even though this opener has done this since day 1.