Garage door opening by itself. Phantom Opening.

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  • Updated 4 days ago
Garage door opening by itself. Woke up bright early morning few days ago and found garage door open. Family and I got really scared. Thank God, Every night I check the door leading to the garage is locked. And today, door is opening and closing incessantly. Had to pull the plug off and disconnect the backup battery to get it to stop. My son is in wheelchair and I need to use the garage door on a daily basis. Garage door opener was installed only a year and half ago. Will Chamberlain cover this under warranty ?. I have called the garage door technician that installed it to come and take a look tomorrow.
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Zahee Sha

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Posted 9 months ago

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MyQ Community Manager, Employee

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Zahee, there are a few reasons this may be happening, which this guide may help you resolve: http://bit.ly/2CCWpiN. Let us know how that goes. Thanks, Chuck
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Gustavo Morris

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I can't open the link
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Bigbyrd

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I had a phantom opening last night. I was asleep and heard my phone notification go off. Got up to check and my garage door was wide open. Thought something else might be going on only to find this has been a common problem.
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MyQ Community Manager, Employee

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Fred, thanks for the info. I've requested a customer support agent contact you via email for assistance. Thanks, Chuck
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steve

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I’m really tired of this whole mess mine still not working properly and very poor support was asked to re wire openers in new build at my expense and numerous reprogramming. Just using wemo switch ; but have to go through house when re powering unit to open door ; not quite what I had in mind when these were purchased for house. I have never been so fed up with a product before and I think chamberlain just wears us down till we give up
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MyQ Community Manager, Employee

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Steve, thank you for the details. I've asked a customer support agent to contact you directly for assistance. We'd like to get this solved for you. Please look for an email. Thanks, Chuck
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Fred Kessler

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Its pretty sad that the only thing you offer is reprogram your opener and check for stuck buttons, there is something fundamentally wrong obviously.  I am an engineer so I followed the reprogramming instructions, that went fine.  I also was curious about interference to the opener's receiver causing this.  (Older HD900D). So i took a walk and 5-6 houses later I could still open the door.  There is no need for that much range.  I also have a radio background, and the antenna does not need to be almost 2 foot long.  I cut it down several times to minimize range and wound up at 4" approximately.  Now their car has to be in the driveway and the opener only has a range of 2 houses away.  This may help with interference to the receiver, time will tell. OK so far.  Shorten the Antenna!
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erin musick

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We have had the same issues and now my unit doesn't work at all!! Looks like with all the people having this same issue that I will be looking for a different brand to go with...
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Venu Kalikota

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I have same problem. Bought a garage hub few days ago for Craftsman brand garage opener. Randomly opening/closing without any interaction. Very scary and unreliable. This is like paying money to lose all the peace of mind. I am returning it.
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ron

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Write a replySo these posts go back years and they still haven't done anything to fix this problem? I have 3 from the 8500 series, I am appalled at the amount of headaches these units have been giving me. One needs to have the up and down limits and force limits reprogrammed a few times a year. 2 of them decide to periodically open all by themselves for no reason. Sometimes it will start to go down and then go back up so you can't pull away from the house anymore until you see it closed. So far I have changed all 3 remotes, a wall switch and a circuit board. I have spent countless hours on the phone with their inept service staff to the point of losing my cool. To wake up in the morning and realize you went to sleep with your garage door open all night is a serious issue, as is coming home and finding your garage door is open.If any lawyers are on this board or anyone wants to start a class action lawsuit, I would like to be first on the list. This company needs to fix this VERY SERIOUS SAFETY ISSUE immediately, start offering REAL fixes or refunds. If I am not contacted by a company rep, my next step will be to contact every consumer advocacy group, news media and consumer protection agencies I can find and make sure they don't get away with this. They are STILL selling the same defective units, knowing full well the problems they have, this must be escalated......
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ron

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To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

(Edited)
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Jimmy Lam

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I am a new customer and just encounter the phantom door opening.   This is very helpful information and I appreciate people like that take the time to pass along this info! 

I will begun my trouble shooting process.

Thanks!!!   

Jim
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Chamberlain Admin, Official Rep

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Hi Jimmy,

We wanted to follow-up on your request. Are you still running into issues? If so, please email us at social@chamberlain.com with the subject line "myQ community. 888LM. Jimmy Lam."
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LZ LZ

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Chamberlain support team, did anyone see these posts??? I think Chamberlain really has to recall their garage openers and fix this problem ASAP. 

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LZ LZ

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I had the same issue with mine by the way. That's why I saw these posts. It seems  that it's a common problem with Chamberlain adn I will be very surprised if  they don't take any action ASAP. 
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Tiffany

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It just happened to me for the 10th time. The door opened on its own and I already tried the "lock" method mentioned in another post. This is not safe!
(Edited)
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Robyn Rhodes Kane

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Well, you all can add me to the list!  I woke up to my garage door opened this morning, thinking it must have been my forgetfulness, I found that fifteen min ago (6:45pm) I could hear my garage door opening by itself!  I'm the only one in my house!  Very concerning!  I hit the lock button...I am REALLY hoping that will help!
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Chrissy Burch

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I just started having this problem. I am thinking it's my phone initiating it for some reason... no one has mentioned that. Maybe we can start including some info like phone OS and what type of email acct we have associated. I got a new laptop this week and use the same email acct as i do on myQ app for my new laptop acct. Im learning toward all of this may be related .. not sure why it would be but too coincidental to me. When i checked my phone today to make sure garage was closed, a second later it opened... it had been closed for 4 hrs with out issue. I had already layed my phone down and closed it out when the chime went off. The day before it opened on its own 4 separate times, once when i was driving home from an errand. No issue with this until yesterday....

Phone OS- Android phone galaxy 8s+
myQ acct - Gmail email

Tempted to chg myQ email to a different email as a test, next wil be husband checking on the circuits as other person indicated.