Garage door opening by itself. Phantom Opening.

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Garage door opening by itself. Woke up bright early morning few days ago and found garage door open. Family and I got really scared. Thank God, Every night I check the door leading to the garage is locked. And today, door is opening and closing incessantly. Had to pull the plug off and disconnect the backup battery to get it to stop. My son is in wheelchair and I need to use the garage door on a daily basis. Garage door opener was installed only a year and half ago. Will Chamberlain cover this under warranty ?. I have called the garage door technician that installed it to come and take a look tomorrow.
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Zahee Sha

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Posted 11 months ago

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MyQ Community Manager

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Zahee, there are a few reasons this may be happening, which this guide may help you resolve: http://bit.ly/2CCWpiN. Let us know how that goes. Thanks, Chuck
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Gustavo Morris

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I can't open the link
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Bigbyrd

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I had a phantom opening last night. I was asleep and heard my phone notification go off. Got up to check and my garage door was wide open. Thought something else might be going on only to find this has been a common problem.
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MyQ Community Manager

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Fred, thanks for the info. I've requested a customer support agent contact you via email for assistance. Thanks, Chuck
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steve

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I’m really tired of this whole mess mine still not working properly and very poor support was asked to re wire openers in new build at my expense and numerous reprogramming. Just using wemo switch ; but have to go through house when re powering unit to open door ; not quite what I had in mind when these were purchased for house. I have never been so fed up with a product before and I think chamberlain just wears us down till we give up
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MyQ Community Manager

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Steve, thank you for the details. I've asked a customer support agent to contact you directly for assistance. We'd like to get this solved for you. Please look for an email. Thanks, Chuck
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Fred Kessler

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Its pretty sad that the only thing you offer is reprogram your opener and check for stuck buttons, there is something fundamentally wrong obviously.  I am an engineer so I followed the reprogramming instructions, that went fine.  I also was curious about interference to the opener's receiver causing this.  (Older HD900D). So i took a walk and 5-6 houses later I could still open the door.  There is no need for that much range.  I also have a radio background, and the antenna does not need to be almost 2 foot long.  I cut it down several times to minimize range and wound up at 4" approximately.  Now their car has to be in the driveway and the opener only has a range of 2 houses away.  This may help with interference to the receiver, time will tell. OK so far.  Shorten the Antenna!
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erin musick

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We have had the same issues and now my unit doesn't work at all!! Looks like with all the people having this same issue that I will be looking for a different brand to go with...
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Venu Kalikota

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I have same problem. Bought a garage hub few days ago for Craftsman brand garage opener. Randomly opening/closing without any interaction. Very scary and unreliable. This is like paying money to lose all the peace of mind. I am returning it.
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ron

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Write a replySo these posts go back years and they still haven't done anything to fix this problem? I have 3 from the 8500 series, I am appalled at the amount of headaches these units have been giving me. One needs to have the up and down limits and force limits reprogrammed a few times a year. 2 of them decide to periodically open all by themselves for no reason. Sometimes it will start to go down and then go back up so you can't pull away from the house anymore until you see it closed. So far I have changed all 3 remotes, a wall switch and a circuit board. I have spent countless hours on the phone with their inept service staff to the point of losing my cool. To wake up in the morning and realize you went to sleep with your garage door open all night is a serious issue, as is coming home and finding your garage door is open.If any lawyers are on this board or anyone wants to start a class action lawsuit, I would like to be first on the list. This company needs to fix this VERY SERIOUS SAFETY ISSUE immediately, start offering REAL fixes or refunds. If I am not contacted by a company rep, my next step will be to contact every consumer advocacy group, news media and consumer protection agencies I can find and make sure they don't get away with this. They are STILL selling the same defective units, knowing full well the problems they have, this must be escalated......
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ron

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To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

(Edited)
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Jimmy Lam

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I am a new customer and just encounter the phantom door opening.   This is very helpful information and I appreciate people like that take the time to pass along this info! 

I will begun my trouble shooting process.

Thanks!!!   

Jim
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Chamberlain Admin, Official Rep

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Hi Jimmy,

We wanted to follow-up on your request. Are you still running into issues? If so, please email us at social@chamberlain.com with the subject line "myQ community. 888LM. Jimmy Lam."
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Rob House

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New myQ programmable wall switch does the trick ?
I just got a Chamberlain B750 @ Home Depot to replace my killed LiftMaster. It goes up while I'm gone. Surprised I still have bikes.
I wish my old LiftMaster remotes would operate it.
Maybe my old LiftMaster wall button will work better than the smart + fancy crap ?
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LZ LZ

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Chamberlain support team, did anyone see these posts??? I think Chamberlain really has to recall their garage openers and fix this problem ASAP. 

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LZ LZ

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I had the same issue with mine by the way. That's why I saw these posts. It seems  that it's a common problem with Chamberlain adn I will be very surprised if  they don't take any action ASAP. 
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james

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Did you ever find a Fix did chamberlen help?
(Edited)
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Tiffany

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It just happened to me for the 10th time. The door opened on its own and I already tried the "lock" method mentioned in another post. This is not safe!
(Edited)
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Robyn Rhodes Kane

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Well, you all can add me to the list!  I woke up to my garage door opened this morning, thinking it must have been my forgetfulness, I found that fifteen min ago (6:45pm) I could hear my garage door opening by itself!  I'm the only one in my house!  Very concerning!  I hit the lock button...I am REALLY hoping that will help!
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Chrissy Burch

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I just started having this problem. I am thinking it's my phone initiating it for some reason... no one has mentioned that. Maybe we can start including some info like phone OS and what type of email acct we have associated. I got a new laptop this week and use the same email acct as i do on myQ app for my new laptop acct. Im learning toward all of this may be related .. not sure why it would be but too coincidental to me. When i checked my phone today to make sure garage was closed, a second later it opened... it had been closed for 4 hrs with out issue. I had already layed my phone down and closed it out when the chime went off. The day before it opened on its own 4 separate times, once when i was driving home from an errand. No issue with this until yesterday....

Phone OS- Android phone galaxy 8s+
myQ acct - Gmail email

Tempted to chg myQ email to a different email as a test, next wil be husband checking on the circuits as other person indicated.
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Alexandra Papageorge

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I never had my phone hooked up to it so it's not phone. I finally hooked phone soni could get notified. I was 20 miles away when it went up again. It's more than the phone issue
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james

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Does anyone have the trouble shooting instructions? I just had a Chamberlain garage door opener installed it has Wi-Fi and it keeps opening up a few times during the day and a few times during the night I don’t know why and I don’t know how to fix it.
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Fred Kessler

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Read through all the posts. There is no cure per se. The last thing i want is my opener on WiFi for hackers to get to. Shorten your antenna to 4-6 inches to reduce range and possible interfering signals. I had to remove the wall unit and replace it with a doorbell button. So far so good.
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Alexandra Papageorge

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I am personally very disgusted by this whole thing. I have a brand new home with a brand new listmaster Q garage opener. I have had nothing but problems since getting it and told them it was going up-and-down on its own. The company locally here in the Tampa area kept trying to tell me I was doing something to the sensor's. Well I'm a pretty educated woman and I even replaced the circuit board on my last garage door opener I know all well about the sensor's. But they keep telling me and the guy must have told me 6 times about the sensor. I was no where near it and then it still kept doing it.


They finally replaced it a week ago but they did not replace the panel on the wall. My garage door opened again several times. I've told them this is unsafe and that if something happens to me they're gonna be held accountable for my safety and security. The company is making it like I did something to programming and their guy programmed my remotes and my vehicle.


Then tonight the night before Thanksgiving, My doors open twice during the day. Yesterday I came home and my garage had been open all day so I set up the Wi-Fi to to be notified.

Tonight I was 20 miles away and had been gone for the house for 2 hours when I get an alert that my garage door opened. Someone needs to investigate and maybe news agency needs to get wind of it if they're not concerned about customer safety. I called Banko and they told me maybe when I set up my wifi I programmed to someone else. WTF that doesn't even make sense. Why would programming to someone else open MY home. And I did it because it opened repeatedly and I wanted a warning. Every excuse except the truth.

Apparently I'm just a dumb female who doesn't know how to work my garage door. Oh and apparently I can be a half hour away from home and hit a sensor. Very upset.
(Edited)
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Alexandra Papageorge

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ok so today is November 28th.  I have had the overhead unit replaced.  They came back when it started again and replaced wall switch.  Well guess what with replacement of overhead unit AND wall switch, NOTHING worked.  I still have PHANTOM GARAGE OPENING.  It is becoming a nuissance.  I have to put in manual mode.  And then it is still saying it is happening and at times it is connecting itself.  I am at point where I may need to consult insurance company and legal.  How are these things not fixed.  it is a Contractor series, the book mentions the 8155W, 8164W and the 8165W as well as a 8160W.  So who knows.  Tried to look at unit and it is crazy.  This is a brand new house and Taylor Morrison is not doing anything to push it or replace with a better model.  Safety and Security are seriously getting compromised and possible damage to my door as well.
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Chrissy Burch

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Update on my situation..
We're removed wall control, too rule out it being the issue. Garage continued to open randomly. To be clear our door was only opening, not closing on its own.
I called Chamberlain and they said it was the control board. They sent it out and arrived a couple days later, hubby installed it and wall mount, reprogrammed all remotes and it has been fine ever since. Our garage opener is about 4 years old. My suggestion is to make sure you use the app and set alerts so you are notified at least if you are away so you can close it. The day i called the company i esrd running errands all around town from 930 until 330. My garage opened 7 times during this time and i closed it with the app each time. It opened again as I was on hold for a rep to track my call. Good luck everyone, it was certainly scaring and frustrating and im surprised no one had been hurt or a class action suit going yet.
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Martin Jurković

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Count me in too. Installed my LiftMaster 8500 wall mounted unit just over a year ago. Just woke up this morning to find that my door was wide open, with my bikes, tools and equipment in plain sight, free to anybody who may have been walking by in the middle of the night. At first I thought that somebody in the house left it open but found that it doesn’t work at all now, which clearly indicates a malfunction (likely the same issue with the MyQ wall controller that Ron pointed out above). I was forced to release the latch and manually close the door and engage the deadbolt so I could get to work on time.

Did a little research to find that this is far too common a problem. WTF, LIFTMASTER/CHAMBERLAIN?! You got a SERIOUS issue here that requires real action, not just chalking it up to “Phantom openings due to cross signals with neighbors”. The odds that we are all experiencing cross signaling from neighbors as often as is being reported on this forum alone with units that roll codes is astronomical.

You guys need to take ownership of this defect and you need to take ownership of it months, no, YEARS ago.

I’ll be informing my insurance company of this issue to ensure LiftMaster/Chamberlain are held liable should I lose any belongings in the future
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LindaS

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Count me in too. This is truly scary!
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kim weldon

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No problems until I installed and setup MyQ on android - now Phantom events happen 4 or 5 times a day. 

I am gonna call local news TV station and BBB to report this so they can put Chamberlain out of business
(Edited)
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Lock Clifford

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I have the same issue and i have an Android.  Wonder if that is the common thread.  Has anyone gotten a resolution?  I have read threads and it would appear not?
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Alexandra Papageorge

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I don't believe it is an android issue at all.  It happened before I even knew I had the wifi on my new garage door opener so nothing was hooked up.  It ended up being a god send that I could tell when opened to close it.

For me the fix ended up being a totally new different model WAll Control Switch.  We had switched out the wall switch for same that went with new unit.  That didn't work and they had reprogrammed.

Then he tried a WIRELESS WAll control switch.  That seemed to do the trick. So when we saw that worked he upgraded my wall switch to a better model that was wired and had the digital readout.  No garage door openings since upgrading the WALL switch itself.
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Fred Kessler

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Would be nice to post the Model of the new "upgraded" Wall control to see if different from the one I suspect is the culprit. Thanks.
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Alexandra Papageorge

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As an FYI to All We've replaced three over head units and two wall controls and it does not resolve it. Once the garage Tech installed a wireless wall control the random openings stopped. Once we figured it might have to do with the control he came back and we upgraded my wall control to one of the newer digital controls that I would never have probably got on my own. Since installing that wall control I've had no more Phantom openings. There is definitely something wrong on the communication between the control and that unit. I suggest upgrading your wall control and seeing if that helps after you reprogram everything
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Chamberlain Admin, Official Rep

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Hi Alexandra,

Thank you for sharing your experience with the community. We have more information available by clicking on the link below. 
https://support.chamberlaingroup.com/s/article/Product-Warranty-Alert-888LM-8500-8500C-and-MYQPCK 
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David Matherne

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I have had no problems with my mom's 2 OLD Chamberlin Liftmaster garage door opener for 10yrs++ until several months age when one began "Phantom opening".  They are the same age, no wi fi, only a wall button, a remote opener, and home-link.  All the same for many years without problem until about 6 months ago when it occurred once.  Blamed on forgetfulness until it happened before my eyes.  Opening and closing on its own.  Called the local installer and gave me the fix to reprogram the remotes.  Then changed the wall switch. (it was the one used daily for many years). That seemed to do the trick for about 2 months then it started again.  Last night I had to pull the plug because it would't stop.  I have read the numerous post over the last 7 months and my frustration is escalating.  I was at a point of changing the whole unite but it seems more prevalent with the new high tech unites.  Anyone have a suggestion? The local dealer installer  is less than helpful.
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Chamberlain Admin, Official Rep

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Hi David,
Thank you for reaching out to us. The link below should give you all the information that you need. If you have any additional questions please email us at social@chamberlain.com with the subject line "myQ Community. David Matherne."
https://support.chamberlaingroup.com/s/article/Product-Warranty-Alert-888LM-8500-8500C-and-MYQPCK
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Chamberlain Admin, Official Rep

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Hi everyone,

Thank you for sharing your experiences with us. Please see our product bulletin for more details by clicking on the link below.
https://support.chamberlaingroup.com/s/article/Product-Warranty-Alert-888LM-8500-8500C-and-MYQPCK