Garage Door Opening by Itself...

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  • Problem
  • Updated 4 days ago
  • (Edited)
I have had the MyQ Garage installed for less than 6 hours now. I was super exited to get this product added to my smart home setup. Now, I find myself on a ladder at 1:00am uninstalling it because my garage door won't stop opening by itself.

My bedroom sits directly above my garage; so, with a chain driven LiftMaster opener, I know every time the garage door is opened because my bedroom floor shakes.

I was awakened 2 times tonight by the sound of my garage door opening. In 10 years, I've never had a problem with the opener until the night I installed this product.

Here's the weird part. After opening itself the 2nd time tonight, I unplugged it from the power outlet. A few minutes later, the door opened again! I then got the ladder back out and took it and the door sensor down and deleted the device from the app. Knock on wood...it hasn't happened again since.

Anyone else have similar issues? Why would it open again even after cutting the power to the device? This happened late at night, when none of my neighbors would have been using their openers, so I doubt it's any interference from them.
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Bobby Moore

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  • Frustrated

Posted 3 years ago

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Dawn, Official Rep

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Bobby - I am really sorry that you are having a problem with your door opening on it's own. The symptom that you have described is called "Phantom Operation". There are a few things that can cause this type of problem. The most common cause is: possibly caused by a neighbor's remote being inadvertently programmed to your opener. When you programmed the MyQ Garage to your opener you had to put it into program mode. 

You will need to clear the memory of your opener and then reprogram your remotes. I have included instructions: Why does my garage door opener activate on its own?
(Edited)
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Timothy D. Vines

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I went on vacation and came home to an opened garage with normal unlocked doors leading into my home. This security breach has me out of place. I have erased and reprogrammed the unit and will work from home the next several days to monitor the effectiveness of the suggested solution.
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Timothy D. Vines

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I went on vacation and came home to an opened garage with normal unlocked doors leading into my home. This security breach has me out of place. I have erased and reprogrammed the unit and will work from home the next several days to monitor the effectiveness of the suggested solution.
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Iamattamai

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Same here, just installed on Saturday and thought it could be our remote keypad but took the battery out of that and it's still happening. Our dog got out unbeknown to us and ran the neighborhood. I'm wondering if Chamberlain is prepared for the liability if she gets run over next time. What kind of crap is this? Apparently this problem is nothing new and looks like nothing is being done. We live in a country neighborhood where everyone has 5 acres - the closest neighbor is thousands of feet away. Not possible it is cross coded.
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Clyde Hicks

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Chamberlain just needs to admit none of their products work properly and can't be fixed it's not a phantom causing the problem it's obvious that their software is bad poor product assembly and programming they need eed to refund everyone. I'm sick of the problems with their opener and remotes which aren't cheap. On A scale of 1-10 I rate you a negative -1000 for customer service and product issues. Man up and admit your products and services suck. I'm getting g a new garage door opener one like Sears or Craftsman they start d behi d their products and services 100% with full refund or replacement hassle free. Shame on you Chamberlain.
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Clyde Hicks

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I like the insurance idea think I will contact my home owners insurance company and make Chamberlain 100% responsible too.
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Ralph T

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We have had our Chamberlain opener perhaps 4-5 years and never had the "phantom opening" occur until just this past weekend (7/23/2016). While hundreds of miles away I received a garage open alert on my smartphone. I had a family member go past to assure nothing was disturbed but upon arriving home on 7/25/2016, I erased all codes and reprogrammed both remotes. Within 15 minutes, the phantom opening occurred again. For the time being I set the door to close If open after 1 minute. Apparently it is not due to another opener since all codes were erased and reprogrammed. Even as I write this, I have received alerts of the door closing (due to the 1 minute timer). Oddly there is no alert showing the door opening at all.
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stephen belseck

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i let my insurance company know about this door opening issue. they will be contacting chamberlain about liabilty
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Jen McKee Tesler

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Now when I leave for work...I need to turn the garage circuit off on the circuit breaker. This is ridiculous.
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BullyG .

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Same here--Liftmaster8500 opening on it's own after 4 years of service--this is an unacceptable fail for a product homeowners rely on for security.  Luckily I didn't have anything stolen before I realized the damn thing was opening on it's own and I turned off the circuit breaker...........
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BullyG .

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As a final insult, I had a local contractor come out and install a new control panel on the wall--apparently the board had gone bad and the whole wall mounted control panel needed replaced.  Total charge for parts and labor was $250.  I was still under warranty for the opener and contacted Chamberlain about getting a refund for the service or at least the cost of the part.  They promptly informed me that having the work done before contacting them voided my warranty!  What a joke this company is.  They told me they had no proof of service at my property and seemed confused when I offered to send a copy of the service report which would clearly show what I paid for the replacement parts which are covered by the warranty.  Next time this thing fails that's it.  I'm having it replaced with another brand and making sure that none of my friends, family, co-workers, etc. will ever purchase a Chamberlain product.  Their customer service is awful and they don't honor their warranties on their products..............buyer beware!!!!!!
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BullyG .

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And it's really nice of Chamberlain to come up with the term "Phantom operation".This is just another way of saying their products are prone to unacceptable, massive security failures...............
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Eric Lierz

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I cant believe Chamberlain hasn't addressed this issue yet.  I have the same problem as Bobby.  I installed the MyQ then after waking up in the middle of the night to an opened door, I uninstalled it the next day.  The next night my door was open again so now I have to fix the whole opener evidently...  Not only did their product not work correctly, it screwed with my existing opener and now that doesn't work correctly.
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Richard Paluck

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getting ready to begin troubleshooting on my symptom PD612D Garage Door Opening by Itself
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Rich Sweeney

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I have been having the same problem. This is for our business.  My first thought is to replace it with a different brand.
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Liam Striker

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You should. Even if it's fixed, will you trust it?
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David Decker

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This just happened to me this evening for the first time, after three years of successful use. My son and I heard the garage door mysteriously opening and closing. I unplugged the MyQ internet connection device, and it still kept happening. So I put the wall switch in "lock" mode, slid the metal latch on the garage into the locked position, and detached the garage door from the carrier. Not sure what is going on.
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patel99p .

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Same thing is happened to me today at 630 am 11/18/17. Up and down over and over. It’s definitely the switch. Scary that this happened. What if i was out of town! Very upset. I’ll warn others I know who have the myq system.
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MyQ Community Manager, Official Rep

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patel99p, let me know if we can help you solve this issue.  Sending some troubleshooting tips; please review and let me know if any solve this issue. https://goo.gl/kkE697 Chuck
(Edited)
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patel99p .

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Please replace my unit with a fixed unit as I do not trust it any more.
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MyQ Community Manager, Employee

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patel99p, can I have a customer service agent contact you at the email address associated with your MyQ Community account? They can help figure out next steps. Let me know. Chuck 
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Dave Boskee

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I received an alert that my garage door opened while my wife and I were about 20 miles away.  I have my garage door as a zone on my home alarm and the alarm company notified me that zone 6 was open (garage door).  I checked my MyQ app and sure enough it showed the garage door had been open for 3 minutes.  I immediately shut it.  When we got home the police where there and all doors and windows were locked.  I'd really like to know what caused this, from looking at the comments above it appears that you have a problem with your garage doors.  I have model:  LW9000WFi
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Amir Elmekkawi

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My garage opener is opening itself the for the third time in two days, I cleared the previous codes and reprogrammed both remotes, and still, not resolved. Now I m leaving it unplugged.

I can't believe Chamberlain hasn't addressed this issue after all this negative feedback.
I m so disappointed with the slow response of their customer care; I have to replace it with a different brand. I don't know if I can trust this brand anymore with the safety of my family.
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Mike Martin

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I have been having this issue for weeks as well. I have reprogrammed everything and then 2 days later it started again. Yesterday if opened and closed 8 times in an hour.  Unplugging the myQ from the power didn't seem to fix it. I have unplugged the Ethernet cable from the router and so far it hasn't opened for the last several hours. 
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Renzy Stepp

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WTH I had mine installed last Friday and it has happened twice this week, called Chamberlain and they say reset the codes, well that doesn't seem to work.  I didn't install the app until the following Tuesday after the install and the door opened Wednesday and Friday this week.  Not sure if it's the MyQ or possibly someone else's opener is opening mine.  Chamberlain says there also is a possibility of wires shorting in the  wall controller sending signals to the door.  I would think it would have happened more than twice.  Strange thing as well, it seems to only happen in the morning. 
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Travis Perry

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Same issue!
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Peter Raimondo

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Wow. Same issue... Only it's happening to a client of mine.
Installed the MyQ with app on Thursday, and on Monday had reports of door opening on Saturday at 1am. Went to check it out on Monday, couldn't spot the issue, but the control had burnt out. Replaced the control on Tuesday, and "Phantom Opening" started happening on another door, and that control seems to have fried as well. I've since removed all the garage doors from the MyQ site. So far, no phantom openings. 

I'm starting to think that there may have been some compromised security at Chamberlain and someone is having a good time. It's the only thing that makes sense after reading all of these similar stories.

Will update with any progress.
(Edited)
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Alex Johnson

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Had a similar incident today.  I have a MyQ internet gateway set up with my Chamberlain garage door opener and sliding gate operator.  My wife called me at work and said our sliding gate had suddenly opened and closed by itself several times in a row (sometimes opening all the way, sometimes getting mid-way and then reversing closed).  I tend to agree with Peter on this one... it almost looks like a security compromise or other glitch in the system on Chamberlain's end may be to blame here.  This is a serious issue because of the security concerns others have mentioned, but also for me personally as I have toddlers who often play in our back driveway near the gate.  The gate suddenly moving unexpectedly would be a major safety hazard.  Chamberlain needs to address this ASAP or else they are opening themselves up to huge liability issues.
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TJ Fuell

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Did you ever get a solution?
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Mike Manley

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Well, I found out what was causing mine to go nuts. I had a garage door guy come out and he walked right over to the remote openers that are mounted on the wall and started taking them off and the doors started going nuts. Yep, It was the wires in the back on the remote openers. There are only 2 wires but they were not secure. The guys said he sees it all the time. the wires have to be put on properly and secure. I haven't had another issue. Hope this helps.
Mike
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Jeremy Brosnan

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My wires are not loose. I disabled the FOBs and it stopped opening
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Kurien Joseph

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I have the same issue in my chamberlain. I am not going to buy this stupid product anymore.
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lillie cameron

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same issue. randomly been opening and closing. has anyone else been able to get this fixed via the wires that Mike Manley mentions above? 
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Bob Goodman

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I had this and solved it by follwing their diagnosis steps and determining the opener logic board was the issue. Got a replacement board and problem is solved. Opener would spuriously open at all times, and over the last few days frequency of spurious opening was increasing. New board for my 8 year old chamberlain whisper drive was 90$ and very easy to replace.
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Carlos

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Hi Bob - do you mind to share where did you buy the replacement board, I got the same model and the same problem.
Thanks.
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Bob Goodman

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Here is the link. I am in Canada so this worked best for me, but i am sure there are US ones too. Please note that I still recommend you follow all the chamberlain diagnosis steps first because other failures can cause this such as bad wiring, led bulbs, etc. As described in the link, you need the board model number from the side of the opener to match. The revision letter can be different and the higher the letter, the more recent the board. For example, my original failed board was a rev D, and the new board was a rev G. Good instructions are included with the board, and of course all of your remote accessories will have to be re- paired to the new board. Good luck!

http://shop.overheaddoorparts.ca/LiftMaster-Circuit-Control-Boards_c22.htm
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John Causley

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My garage door has been doing this for about a month now. Not sure what's going on with it
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MyQ Community Manager, Official Rep

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John, 
We apologize your garage door is operating on its own.  There are a few things that can cause this type of problem. The most common causes are: a neighbor's remote being inadvertently programmed to your opener, a stuck button on a remote control, or a shorted wall-mounted door control sending unwanted signals to the garage door opener.

Please see troubleshooting instructions here: http://chamberlain.custhelp.com/app/answers/detail/a_id/232

Please be in touch with any other question you have. 

-Chuck 
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Tom Johnson

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Just finished installing my WD962KEV opener. The door won't stay closed! I've reprogrammed three times with no improvement. I will call Chamberlain if further tinkering doesn't help. But at this point, considering the above posts and the value of even minimal equipment most of us store in our garages, it strikes me that a CLASS ACTION LAWSUIT may be our best bet.
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MyQ Community Manager, Official Rep

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Hi Tom, 

We apologize you are experiencing "Phantom Operation."  I wanted to let you know there are a few things that can cause this type of problem. The most common causes are:

1. A neighbor's remote being inadvertently programmed to your opener
2. A stuck button on a remote control
3. A shorted wall-mounted door control sending unwanted signals to the garage door opener

Please see troubleshooting instructions here:  http://chamberlain.custhelp.com/app/answers/detail/a_id/232

Let us know how this troubleshooting goes, and if you have any other questions. 

Best, 
Chuck
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Jeremy Brosnan

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In this day and age, You're still using a system that has a certain amount of channels that are the same as others?  How are you not using spread spectrum and digital keys for each that are unique? Even Remote controls for RC cars do not do this anymore, they all use DSM - You guys need a new Tech to remake your stuff. I just started getting this Phantom Opening 2 days ago. I will run thru some troubleshooting but I  set the door to ignore the remotes, for now, to see if that is it.
(Edited)
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Jeremy Brosnan

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In geekspeak, DSM technology is an optimized version of Direct Sequence Spread Spectrum, also referred to as FHDSS "frequency hopping digital spread spectrum" technology. This optimized digital, crystal-free two-way communication technology eliminates and is immune to the cross-interference common with traditional radio frequency transmitters and receivers.
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Steve Mersch

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It's happening to me too for the last week.  Mine is a 2003 model.  I was told it is one of 3 things:
1: short in the door button
2: short in the wires
3: Bad Circuit board which is my guess.  Wires don't just go bad.  

Going thru process of elimination now.
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MyQ Community Manager, Official Rep

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Hi Steve,
We apologize that the door is operating on its own.  The symptom that you have described is called "Phantom Operation" and I have included troubleshooting instructions below:  

Why does my garage door opener activate on its own?http://chamberlain.custhelp.com/app/answers/detail/a_id/232

Feel free to be in touch with any other questions. 

Best, 
Chuck 
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Liam Striker

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Sorry. I've lost $2500 out of my garage. I can't trust your solution.
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Jeremy Brosnan

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2003 Model? Mine is 6 months old
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Lee Bendix

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This is ridiculous I had the worst technical support ever they try to blame it on the wires blame it on somebody at conveniently driving by and synchronizing there quicker to your garage door opener at the very moment you push the alarm button highly unlikely .

It have to be a mic you if you because I'm looking at the log file a normal cycle for the garage door is open closed and it sends an alert open closed if you push a button it opens it and then if you push that button again and it closes it if I wire shorts out it would open it and then it would close it that's normal ---//but when the log file history it's says

closed

closed-

closed

open

open

open


Normal cycle or button press Says

close,

open

close

open

close

normal cycle
(Edited)
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Lee Bendix

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Notice one says garage ( replacement logic board) and one is shop garage -(old device )both having the same command sent to them
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Lee Bendix

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Photo of normal cycle
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stephen belseck

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one door of mine doing same thing, im still trouble shooting with liftmaster,
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Darwin Yang

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I'm pretty surprised there hasn't been a lawsuit against this company yet. My 888LM wall controller was the issue and it randomly opened the garage door at all times of the day/night and finally just stopped working altogether. This is not what the rep is calling "Phantom Operation". A reputable company should admit to the problem and do a product recall. But without a class action suit, there's nothing to motivate them to do so. 
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erin musick

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I had the same problem!! Has anyone gone with anotber brand that has been successful? How do I know which brands are compatible with my opener?
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Jimmy James

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Not sure who makes what, but my Crapsman does the same thing now. And Crapsman won't answer the phone.
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BullyG .

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Agreed.  If anything is stolen from my garage during such an incident there will in fact be a lawsuit.  "Phantom operation" is a nice little term for massive product fail and breach of homeowner trust and security.
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stephen belseck

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another wall mount failed (this is my last one) wouldn't open door until i replaced it. lower light still flashing continuously as it did with last control box i suspect control is going or gone on opener #2 which had control board changed. more trips up ladder. the motor board needs change out asap. thx
(Edited)
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stephen belseck

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both wall controls were changed still same problem. motion detection camera only way i was first alerted to this.