I have myQ and yesterday my garage door opened by itself. We were not home,luckily my alarm system notified us. My neighbor found the door open, I check when I got home the door would not function and a red light was blinking fast. I disconnected the unit and the garage door worked. Any suggestions? I don't want my door opening by itself.
Posted 3 years ago
Dawn, Official Rep
I remove the door My q door button and there has been no "phantom" opening. My my q button ays Aug 2013 does nayone know if is under warranty? Thanks
Dawn, Official Rep
Walt - When did you purchase the MyQ Garage?
I can't remember who I bought it from or where. On the back these are the numbers
Model:041A7928-3, Date:08/13, IC:2666A-7881, FCC ID HBW7881. I found it.
Model:041A7928-3, Date:08/13, IC:2666A-7881, FCC ID HBW7881. I found it.
Order Summary
Order Date:
01/21/2014
Order #:
303080372
Delivery Method:
SHP
Order Total:
$107.97
Estimated Arrival Date:
01/31/2014
Products Ordered
Unit Price
Quantity
Total
MyQ Internet
Connectivity Kit for Chamberlain Openers
Item #: 502287 Model #: CIGCWC
$99.97
1
$99.97
I got lucky
Walt
Hello Walt, can you please email me your username to MyQCommunity@Chamberlain.com, we will work on a resolution for you so your door stops opening on its own.
Mine just did it this morning as well. I'm starting to think that we are being hacked. What type of encryption is used with the wireless systems?
Ours did that same thing last night. The unit is brand new and installed two months ago. The garage door openers that were installed for 30 years prior never had this happen once.
So many people are having the same issue, I myself installed it less than a month ago and this has happen twice. I say we should all get refunded for this faulty system Chamberlain.
Blaming it on other things rather than your product is not right, I think Chamberlain should acknowledge they are selling faulty equipment and stop selling this product.
I know I will be making a YouTube video warning people not to purchase this faulty equipment. This is not safe for people, especially if they have nice things in their garage. I know I have my expensive mountain bike and street bike that could easily be stolen. Luckily I have cameras, but that won't stop anyone from stealing them.
Blaming it on other things rather than your product is not right, I think Chamberlain should acknowledge they are selling faulty equipment and stop selling this product.
I know I will be making a YouTube video warning people not to purchase this faulty equipment. This is not safe for people, especially if they have nice things in their garage. I know I have my expensive mountain bike and street bike that could easily be stolen. Luckily I have cameras, but that won't stop anyone from stealing them.
I purchased and install my garage door opener about 5 days from HD. I have been having the same issue so I have not been able to use the garage door opener at all since when I close it the door it returns back to open status.
MyQ Community Manager, Employee
Imanol, we apologize you are experiencing "Phantom Operation." There are a few things that can cause this type of problem. The most common causes are: possibly caused by a neighbor's remote being inadvertently programmed to your opener, a stuck button on a remote control, or a shorted wall-mounted door control sending unwanted signals to the garage door opener. I have included troubleshooting instructions below: Why does my garage door opener activate on its own? http://chamberlain.custhelp.com/app/answers/detail/a_id/232
Thank you for your reply however , the issue has been fixed. The problem lays on the instructions, at no time it says that as you are "teaching" the controls how far to close the door you should stop a few inches 3-4 before the door is close this way the weight of the door will take care of the rest and completely close and won't returns back.
I have no intention of installing another smart control panel, which was my issue for phantom opening. I went to Home Depot and observed a empty shelf, of where new control panels are sold. This was enough for me to not ever install another one. How can you trust this opener to stay shut???
MyQ Community Manager, Employee
Jim, is there anything I can do to help solve this issue? Lauren
Jaime,
Issue: Garage door opened by itself, very bad on the home security !!
I just installed a new garage door opener with the MyQ feature. Reading the possible cause because another remote opener in the same frequency. This is not possible I did walk around on the near garages and it is not seems the case, none of them were activated with my remote and neither of them on a perimeter of 100 yards were neither opened or recently closed by my neighbors.
Chamberlain: Please send me a work around and a troubleshooting so my family and I can feel save. Otherwise I will have to return this system and to install another brand. Of course it will be costly (another take out, reinstall and install) and extreme time consuming. Very, very very disappointing.
MyQ Community Manager, Official Rep
Jaime - I suggest you contact our tech support team directly: 800-528-9131.
-Chuck
-Chuck
Thank you Chuck, I will do that.
Jaime Again, new comment (2017- October 7):
FYI: Discard the Internet as an Issue; because incidentally the Internet in my area was down for 3 days. And this issue was happening again and again even without Internet service. Must be another item at fault, my guess could be a particular internal component that I cannot figure it out; discard also the frequency of another remote control neighbors. We need a solution from the manufacturer here !
Important: As a temporal solution to sleep well and not finding in the morning the garage door opened I will set the home Alarm on "Stay" at night time, so if some exterior access is opened such us the garage door my alarm will set of. Very inconvenient.
Jaime, 2017- October 7
MyQ Community Manager, Employee
Jaime, I'm sending this information to our tech support team now. We'll get this figured out. -Chuck
I too have been experiencing "phantom operation" for many months now, after working flawlessly for over a year. I have woken up in the morning to hundreds of alerts with my garage door opening and closing over and over throughout the night while my family was asleep. This is a HUGE SECURITY RISK, and Chamberlain needs to figure out what is causing this issue since it appears to be widespread with MANY PEOPLE affected. The only solution for me is to ENABLE THE REMOTE LOCK feature on the wall control panel. This makes it so no remotes are unable to open the garage, but allowing it to still operate. When enabled, the button on the control panel can still open and close the garage, as well as using the myq app, but it is a pain to have to use these methods instead of being able to click a remote. This makes me think it is not an issue with the wall control panel, since when the lock is enabled, it will still open the garage. It also doesn't appear to be an issue with MyQ, since I am still able to open and close the garage with the MyQ app, when lock is enabled. Again, I don't experience phantom operation anytime lock is enabled. I didn't pay all that money for a garage door opener, to have to use some ridiculous workaround, to ensure the safety of my family. I WILL NEVER BUY A CHAMBERLAIN/LIFT MASTER product ever again, and will make sure to tell as many friends, family members, coworkers, etc. about the problems with their products and why they shouldn't purchase them either. Chamberlain/Lift master can't even admit to the issue, let alone resolve this major security threat. As you can see, many people have already experienced theft and other problems associated with this "Phantom Operation" issue, and it completely defeats the purpose of owning a garage door opener if you are constantly worried that it will open on its own during all times of the day. For Chamberlain/Liftmaster to try to blame these things on a neighbors remote accidentally being programmed to openers is laughable. I assure that my neighbors aren't all night pushing their garage remote over and over hundreds and hundreds of times, and I am willing to bet that isn't happening with the thousands of people experiencing this issue.
(Edited)
MyQ Community Manager, Official Rep
Hi Jonathan - I suggest you contact our tech support team directly: 800-528-9131.
-Chuck
-Chuck
MyQ Community Manager, Employee
Karen, let me pass this along to the tech support team and get back to you shortly. Chuck
MyQ Community Manager, Official Rep
Hi Karen - I'm sending you a few troubleshooting tips. Please review and let me know if any solve your issue. https://goo.gl/vi6M47
Chuck
Chuck
Similar to Karen, we had phantom operation of our garage door yesterday. Initially at 520am, which led to the mindset of 'who is breaking in to our house right now!' MyQ unit on the wall was blinking a red light and was 'frozen' from operation. Unplugged and reset to close the door. Phantom operated again about an hour later. Have now left it unplugged and am using the front door. Have no faith in the MyQ unit at this time!
MyQ Community Manager, Employee
Justin, thanks for letting us know. Most times, there's a low-tech reason for such an opening. See if any of these troubleshooting tips solve the issue: https://goo.gl/eG4nQx. If they don't, send me a note and we'll figure out next steps. Lauren
I have been able to isolate the problem to the wall mounted unit, a MyQ unit. I have replaced with the old standard Chamberlain wall unit and habe not had the issue repeated. Please recommend a path forward to address the issue with the MyQ wall unit.
MyQ Community Manager, Employee
Justin, can I have a customer service agent contact you at the email address associated with your MyQ Community account? Lauren
Yes
MyQ Community Manager, Official Rep
Keith - There are several possible explanations for why such an opening would occur. Please review these troubleshooting tips and let me know if any solve your issue. https://goo.gl/kkE697
-Chuck
-Chuck
I completely reset it and the wall unit behaved for several hours before flaking out again. Completely lost its mind and started with the red and yellow constant blinking. The garage door was randomly opening and closing. My wife and I watched it do it several times in succession so the chance of a neighbor being on the same frequency is slim. I completely disconnected it from the wall and can now rest easy that I won't have things stolen overnight. I can't find the original wall button so I now have two bare wires to "hotwire" the garage door open and closed. I called customer service and told her all the troubleshooting steps I took and she said that the wall unit is the very likely the cause. Unfortunately that she said it only had a one year warranty on it and I've had mine since 2014.
(Edited)
MyQ Community Manager, Employee
MyQ Community Manager, Employee
To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.
The myQ wall control is the culprit people. I am an
electronic technician by trade and decided to do a little troubleshooting
myself. The copy and paste solutions the company keeps posting is a joke and
they obviously have no respect for people’s time and safety. Call them and have
them send you a new myQ programmable wall switch. I disconnected mine and the
door stopped going up and down by itself. After dis-assembling I quickly
noticed that capacitor C1 and C18 are leaking causing a short in the circuitry
which is making the door go up and down. This is a common problem on electronic
circuit boards nowadays and is most likely due to the cheap inferior capacitors
being used. I would like to admonish the company for not figuring this out on
their own and caring so little about the safety of their customers. 
Ron I think you are spot on with this. I've had a Chamberlain MyQ for about 3 years, never had a problem. I live in a VERY densely populated city, never had a problem with a neighbor's transmitter--unit was even working great while having to be coupled to my 15-20yr old opener. Last week though, I started getting push notifications that my door was opening/closing at random which kept on for the entire day. Like others, it's a VERY bad feeling to think your garage is open--in my city I could be cleaned out in minutes. I hoped it was a notification or email glitch until I came home to find my door wide open. I went through basic troubleshooting of checking wires for proper connection, my transmitters worked or were powered down, etc, and door operated correctly when I removed the MyQ opener from the equation and put my old school button in. So like you, I looked into the opener itself. I'm not a pro like you, but I am an electronics hobbyist and have repaired tons of old boards. These caps you mention are the exact same two components I have on my board, and one of mine has some leak happening on one of the legs. FWIW, ESR readings are correct on both of these caps for me, but I haven't removed them from the circuit yet to determine if capacitance is out of spec. I looked up the the data sheet and was honestly surprised to see these are pretty well chosen for the application. Good temp range for the application--I thought for sure I was going to see some cap that wasn't rated fro cold weather. Perhaps the circuit they are in is dirty and they don't love the variance, I'm just speculating. Or maybe it was just a bad batch, and/or they are otherwise prone to leakage. Either way the corrosion on the cap legs is not good.
Maybe Chamberlain just wants to ship me a new one--I loved it while it lasted! :)
Good luck to everyone getting their up and running, it's a cool product.
Maybe Chamberlain just wants to ship me a new one--I loved it while it lasted! :)
Good luck to everyone getting their up and running, it's a cool product.
Chamberlain Admin, Official Rep
Mine have a date code of 9/13 so they should replace both of my too. I hoped that they fixed the known issues with the 888LM. When it works its great but that phantom opening overnight will not cut it.
Chamberlain Admin, Official Rep
Hi Chris,
Can you email us at social@chamberlain.com with the subject line "myQ Community. 888LM-Chris"? We'll have someone contact you.
Can you email us at social@chamberlain.com with the subject line "myQ Community. 888LM-Chris"? We'll have someone contact you.
Chamberlain Admin, Official Rep
Happy to know that one of our team members was able to help you out, Chris!
Scott Smythe
Does Chamberlain have any plans to address the "shorted wall-mounted door control" issue? It appears that there are many customers, including myself, that are experiencing this problem. This isn't the only post that I've come across regarding this particular "phantom operation" issue. I see that in all cases that the issue was resolved, it involved replacing the wall mount control. So far I haven't been able to locate the "Smart Control Panel", only the "Motion Control Panel". They are also $30 plus.
Scott
Jim Sheremeta
I have no intention of installing another smart control panel. I will install my 25 year old Overhead Door wall switch instead, it never failed me in 25 years
Kevin Ciganek