Free HomeKit MyQ Bridge Refund Question

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  • Updated 1 year ago
Good Afternoon,
I'm looking for an update about the Free HomeKit Bridge program. I purchased the HomeKit bridge as soon as it was available and before the announcement of the free bridge offer to community members. I registered for a refund as instructed, but have yet to see a credit as promised. 
I received an email yesterday that my "FREE MyQ Home Bridge request has been honored and that we are processing your shipment." This was likely a generalized / form letter message, but I wanted to verify that I will be receiving a refund and not an additional HomeKit bridge. I apologize in advance if this is a repeat question. 
Best,
CBL
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MacPro

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Posted 1 year ago

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michael.lebiedzi

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Where did you register for a refund??
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MacPro

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This was the post (with included link) from the Community Manager shortly after the program was announced

"MyQ Community members who have already purchased a MyQ Home Bridge on or before 9/30/2017 can receive a refund by following this link https://survey.az1.qualtrics.com/jfe/form/SV_9Fw7QV0p2HmCC0J

Please note -- this offer is valid through 10/15/17 for MyQ community members with proof of purchase."
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MyQ Community Manager

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MacPro, I'm very sorry, but that was a test email that wasn't intended to be sent out publicly. If you signed up for a refund, that's what you'll receive. Refunds (and free MyQ Home Bridge units) will start being fulfilled in the next week or two. Let me know if you have any questions. Lauren
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Michael Parker

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Well to my surprise my homekit MYQ Bridge  showed up on my doorstep this morning!

thank you Lauren  and Chamberlain faith 100% restored now to see how to replace the old bridge with this new one.....instructions are so clear.
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MyQ Community Manager

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Thanks for letting us know. Enjoy. 
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michael.lebiedzi

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Hi Lauren, do you know the status of the refunds being processed?? (I see there is progress on the free units going out, but  I haven't heard anything about refunds for those who paid for gateways.
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MyQ Community Manager

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Michael, I believe they're being fulfilled now as well. Let me check into the status. Lauren
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Michael Parker

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Having issue setting new one up app saying waiting for device and can’t get passed that my door opener was working on old one.
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MyQ Community Manager

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Michael, here are the starting-over tips: https://goo.gl/ZwpQVB. If these don't help, post a note here and we'll get customer support involved. Lauren
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Michael Parker

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Hi Lauren looks like an update to the app for iOS broke the discovery option I called in and got it escalated.
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Aaron Schell

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That makes sense, I tried everything and couldn’t have the app discover. Ended up setting up via wifi area in settings of iPhone then used serial number in myq app, then added bridge with home app and I’m up and running. Only thing is that myq app is unaware of the homekit setup.

By the way thanks for the free unit chamberlain!
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MyQ Community Manager

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Michael, thanks so much. Lauren
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michael.lebiedzi

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Hi Lauren, Any word on processing refunds for those who purchased the Home Kit gateway??
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MyQ Community Manager

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Michael, refunds have not yet been sent out but will be shortly. Lauren
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Aaron Schell

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Hey Lauren, so we may actually get an email after all when our unit is shipped?

Thanks
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MyQ Community Manager

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Hey Aaron, everyone who qualified should receive an update email. Have a Happy Thanksgiving, Lauren
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Betty Stewart

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Hello - I have requested the Homekit compatible bridge via the link above, but have not seen any updates / shipments.  Furthermore there does not seem to be a way to obtain the item in Canada.  Can you please advise?
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MyQ Community Manager

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Betty, the free MyQ Home Bridge units will begin to ship to eligible customers in the next week or two. The device can be purchased on the LiftMaster website: https://goo.gl/hgh4hv. Note: it's more expensive that the price listed on the Chamberlain website. Let me know if you have any more questions. Lauren

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Mr Midi

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i was wondering if there was any update about those who signed up for refund? I had ordered directly from Chamberlain..thanks!
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MyQ Community Manager

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Mr. Midi, refunds and shipment of free MyQ Home Bridges are happening right now. If eligible, you should receive a notification any time. Lauren
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Mr Midi

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hi Lauren...I submitted the form for refund..can you put me in touch with someone regarding this? I haven't heard anything.
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MyQ Community Manager

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Mr. Midi, if there a problem with the form? How can we help? Lauren
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Mr Midi

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I don't think there was any problem with the form...I had filled it out and submitted quite awhile back now...I never got a response of any sort..what's my next step to getting a refund?
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MyQ Community Manager

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I understand. Let me look into this for you. Did you receive any sort of confirmation number? Lauren
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Mr Midi

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I looked through all my emails and dont seem to have any confirmation number...is there a way you can look me up? using my forum email address?? can I email you?
Thanks
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MyQ Community Manager

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I'll figure it out. Lauren
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Betty Stewart

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I have the same problem - no confirmation or feedback after submitting the form. Please advise
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MyQ Community Manager

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Hi Betty, I'll see if I can find out more info. Are you in the US or Canada? Also, note, if you qualified and completed the online form the first half of October, you should be all set.  Chuck
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Betty Stewart

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I am in Canada.  Appreciate your help!
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Anonymous

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I haven't gotten any email saying my Bridge has shipped. Should I be expecting an email? Thank you.
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MyQ Community Manager

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Carlos, about half of the Home Bridge units have shipped. If you joined the Community on or before 9/30/17 and completed the online submission form by10/15/17, then your device will ship soon.  Chuck
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Anonymous

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I don't know if I was registered with the community, however, I submitted the form. I thought when it was referring to being a community member, it referred to my MyQ account I created for my garage door opener 2 years ago. So to clarify, will I be receiving a unit? I filled out the form, gave the registration address for my garage door opener. 
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Anonymous

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Is there any number I can call to further investigate.
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michael.lebiedzi

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1 (800) 528-9131
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michael.lebiedzi

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When I called today to check on status, they mentioned there are only two agents who are processing the refund and free requests, and that it will take some time.
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MyQ Community Manager

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Carlos, I will provide an update if I receive new information. Chuck
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David

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@michael, I figured with the way these things seem to be trickling out, it was probably just one or two poor schmucks that got tasked with shipping all these things out. Thanks for confirming.
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MacPro

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Lauren, any further update regarding refunds being issued. I still haven’t received any communication or seen a refund post to my credit card as of yet. Thanks in advance for your continued help!
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MyQ Community Manager

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MacPro, refunds and fulfillment of free units are still being processed. Lauren
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Dan DeBartolo

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I see that people are receiving their units.  Can anyone comment if they have seen a check in the mail yet?
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MacPro

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Nothing on my end yet. Lauren, for those of us waiting on a refund, will we be getting a check or be refunding via our original order payment method / credit card? Just want to know what I should be watching out for.
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MyQ Community Manager

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MacPro, I'm working to get the details on this. Thanks for being so patient. Lauren
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MacPro

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Still ‘patiently’ waiting on that refund. Lauren, still no word on method refund will be processed (check , card, etc)? I was really hoping to get this refund by the end of the year, especially seeing how I submitted the form for my refund within an hour of the refund / free hub announcement. Thanks
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MyQ Community Manager

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MacPro, hoping you can be patient a little bit longer. The refund checks were delayed, but the issue is being addressed and they should go out shortly. If you have questions, you know where to reach me. Lauren
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michael.lebiedzi

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Lauren, can you please confirm that my name is on the list for refunds? Thank you in advance. Happy Holidays!
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MyQ Community Manager

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michael, I'm looking into it. Lauren
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michael.lebiedzi

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Hi Lauren, couple weeks back you mentioned you were checking into this. Can you please confirm that my email address is on the list of refund that are pending payment? Thank you
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MyQ Community Manager

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michael, thanks for checking in. I will see what I can find. Chuck
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MyQ Community Manager

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Hi michael, I checked and your email address is not on the list. To qualify for a refund, you had to submit proof of purchase on or before Oct.15.  Chuck
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michael.lebiedzi

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Chuck, I absolutely did fill out the form. It was a few days after the notification came out on the forum. I purchased the gateway earlier this year. How can we get this fixed?
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MyQ Community Manager

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Hi michael, to be eligible, the online form needed to be filled out between Oct.1 and Oct.15.  Thanks, Chuck
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michael.lebiedzi

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Yes, that's what I'm saying, I filled out the form a few days after it came out, would have been either Friday night or Saturday night 6th or 7th. I went back later to check on the status and the form said it was no longer available. Please check again, 
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michael.lebiedzi

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Chuck, can you find out what happened? I definitely filled out the form and submitted it. So I don't understand why you're not seeing my name. Please advise.
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Martin Pharand

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Early Canadian adapter that managed to get the bridge just after it came out, but no status on refund.  In fact it looks like Chamberlain trying to get out of their commitment to provide a bridge or refund to pre Sept '17 members that completed refund form as requested.  Why???
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MyQ Community Manager

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Martin, we are absolutely not trying to get out of providing refunds for eligible users. There was a delay getting out refund checks. Lauren
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Martin Pharand

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I have an email from a quality assurance lead that sure feels like it...
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MyQ Community Manager

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Martin, checking in to see what the email feels like. Is there something I can assist with? Lauren
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Martin Pharand

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Looking for someone to confirm either way if I and when I will qualify for refund.  Signed up for forum on Feb 18 2017, completed online form for refund prior to deadline.  Received an email on November 20th confirming that I qualified and refund would be issued in two weeks.  On Dec 26 requested clarification and updated timeline where I was sent the following "The promotion you mention in your recent email was for current members of the MyQ Community. Please provide to me the email address you used when you joined the MyQ Community. As long as we show you were a member of the MyQ Community on or before 09/15/2017 I will consider your request for a refund. Please don’t hesitate to let me know if you have questions or concerns."  If Chamberlain has sent an email that I qualify, why the need to recheck?
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MyQ Community Manager

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Martin, all of the information you sent makes it appear that you're eligible. It could simply be the recent delay processing refunds. Lauren
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Martin Pharand

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Ok, will keep checking the mail
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Betty Stewart

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Any news on the hardware shipments? I still have not seen any kind of indication that a hub has been / will be shipped out...
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MyQ Community Manager

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Hi Betty, the system isn’t set up to send confirmations. If you completed the online form between Oct.1-15, you’re all set. Happy Holidays, Chuck
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Betty Stewart

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Thanks Chuck! Just trying to make sure my submission did not get lost somewhere in the sea of bits as I have not received anything yet. I had my system installed quite a while ago and was eagerly watching to threads to get the HomeKit support. It now seems to close, and I don’t want to miss out on it!
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MyQ Community Manager

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Hi Betty, just wanted to follow up and let you know all devices have been delivered, and if you haven't received a Home Bridge yet, then you didn't qualify.  The requirements included being a Community member on or before 9/30/17, as well as completing the online form between Oct.1-15. We thank you for being a member of the MyQ Community and hope you'll take advantage of future offers.  Best, Chuck
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Michael Parker

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Betty if you ordered same time as me you should have t now. Mine was delivered about 3 weeks ago I believe I did it back in October.