Firmware update?

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  • Question
  • Updated 2 months ago
Is there a way to update the firmware on a WiFi garage door controller? One of my WiFi controllers is version 2.13 and I just bought a second one ant it’s version is 1.3. These are both B970 WiFi door openers. Thanks!
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Edward Taggart

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Posted 11 months ago

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MyQ Community Manager, Official Rep

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Edward, I'm looking into an answer for you. More soon. Chuck
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Edward Taggart

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Any update??   Thanks! 
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MyQ Community Manager, Employee

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Edward, at this time, I don't have any information on upcoming updates. Thanks for checking in. Lauren
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Edward Taggart

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Hi Lauren, Not looking for information about upcoming updates, just wondering how I get the firmware on my B970 door updated to match the newer on my my other B970?   Is there a way to update the firmware to match?
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MyQ Community Manager, Employee

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Edward, you are using the most current firmware for your openers. Although the models are the same and work the same, the ‘chipsets’ are different. 

Presently 1.3 and 2.13 are the current firmware versions for the particular ‘chipsets’. If there is a need to update the firmware, we will push the firmware to both openers. Lauren

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Jose Rd

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Hi MyQ community team

Ref Offline unit

I'm having problems lately with my hub..this is the 4th with this problem. Everything is plug in and green light is on. please let me know what I have to do to resolve this issue. I already restarted my modern for the fourth time and solved the problem for 2/3 days then turned off again. Is there any software update?

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Chamberlain Admin, Official Rep

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Hi Jose,

Thank you for being a part of our myQ community. We would love to pass this along to our team so that they can help troubleshoot the issue but we will need some information from you. Please email us at social@chamberlain.com with the subject line "MyQ Community. 
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Daniel Peters

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Did they give you a solution?  Im having the same issue.
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Chamberlain Admin, Official Rep

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Hi Daniel!

We responded to your earlier post with instructions on how to get your situation escalated. Please let us know if you have any other questions.
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Daniel Peters

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Thank you.  I emailed my information
(Edited)
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Jose Rd

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Yeap, problem solved. They fixed the issue with my Hub. Great customer service. social@chamberlain.com 
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Chamberlain Admin, Official Rep

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Happy to help, Jose!
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Mike Vu

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Hi Jose, I am having the same issue.  Can you please post the solution/steps they provided to resolve? I emailed social@ch... but no response back yet. Thanks!
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Jose Rd

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Hi Mike, Do you have LED lights near the HUB? This is one of the problems that causes malfunction in mine. If you have, you should remove the LED lights to avoid this problem. After I replaced the lights, everything went back to normal and I no longer have problems. Sounds crazy, but yeap the LED lights cause some issues with the signal. I hope this help!
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Mike Vu

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Thanks Jose. That didn't seem to work for me. I finally found that the MyQ wifi connection range is really cheap & poorly built.  The wifi strength in my garage needed to be super strong in order for it to maintain a stable connection. 4 out of 5 wifi bars was not good enough even though my wifi was on the other side of the garage wall. I have other cheap wifi outlet plugs that has better wifi capabilities than the MyQ.  Don't buy if you don't have strong wifi signal (max bars) in your garage.
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Sony

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How will I check which firmware version I have.
I have been having the same issue since I installed it 4 months ago : It works only intermittently, although wifi is good and strong.

When I give the command to operate, I can see the light on MyQ flashing ( closing ) but then nothing happens. Nothing happens even if I repeat teh operation.
But sometimes it works with no problem.
What gives ?



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Sony

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No response from social@chamberlain.com  after a week
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samiistOre alarcon

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Buenos dias tengo un problema con un internet gateyaw que me pide actualizacion ya enfie la informacion a liftmaster pero no me dan solucion aqui le adjunto la imagen le agradeceria si me respondiera lo antes posible mi correo es samiistore3.0@gmail.com Gracias