Finding the MAC Address on the Internet Gateway

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  • Question
  • Updated 2 years ago
  • Doesn't Need an Answer
  • (Edited)
How
do I find the MAC Address for the Internet Gateway?



If
you need to determine the MAC address of the Internet
Gateway, you will need to access your router's administration page and access
the router's "Attached Devices" list.


With
the Internet Gateway disconnected, locate the "Attached Device"
list and write down each MAC address.


Connect
the Internet Gateway and refresh the "Attached Device" list. The
added or new device in the list is the Internet Gateway

Notes:

  • The Internet
    Gateways MAC address should be in the format
    64:52:99:xx:xx:xx.
  • MAC address
    filtering for wired devices is usually not needed for home networks.



For further
help, please contact June, the MyQ Community Specialist, at myqcommunity@chamberlain.com
. You may also create a conversation on this site to ask for help.



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MyQ Community Manager, Official Rep

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Posted 5 years ago

  • 3
Photo of Douglas Fenton

Douglas Fenton

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Unfriendly answer - I am considering buying - worried this device depens on extenal gateway to function. I have ended up with a few useless devices because the gateway support ends of the gateway uptime not reliable. all devices should have a way to findout the Mac address before connection to network. Boo - above says find it yourself - not even a way from the website to tell you.
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MyQ Community Manager, Official Rep

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Hello, Douglas. The MAC address is dependent on the specific unit. We can provide some details on the different router and security settings that would interfere with our Internet Gateway or MyQ Garage. Feel free to contact us at myqcommunity@chamberlain.com if you do have questions. 
Photo of Michael Zaplatosch

Michael Zaplatosch

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Would have been nice if the gateway had the mac address on the device. I use a static IP Network and unless I can get the mac address it will be unusable.
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MyQ Community Manager, Official Rep

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We will be providing the MAC address in more easily accessible locations moving forward. Thank you for the feedback, Michael.
Photo of Michael Zaplatosch

Michael Zaplatosch

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Will this be in a newer version, also how many versions of the gateway have been released?
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Jake Johnson

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You're being way too obstinate and pedantic about this. Just turn off your MAC filtering for a minute, figure out the MAC address and then turn it back on. Done. No big deal. You act like you're managing a network at StratCom HQ or something.

If you're so concerned about it, open the thing up and connect to whichever chip the MAC is stored on or *plug it into your computer with a crossover*.