False indications

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I just purchase a myQ hub and sensor (directly from Chamberlain) and installed it 2 weeks ago.
Last night, I received a false indication/notification that my door was open, when in fact, it wasn't.
It has happened 2 times so far today, as well.
There must be a solution to this, otherwise the system is completely useless to me and will be forced to return it.
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Jeff Nelson

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Posted 1 month ago

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milleronmillerln

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Jeff I haven't ever had that problem. It could be that the WiFi signal is to weak. Check your smart phone signal strength at the hub location. Might want to move it closer to WiFi unit. Also, was the wind shaking the door when you got the notification? Might try starting the setup from a complete power down. Hope you can figure it out. We love ours.
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Michael Parker

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The door sensor is very sensitive and may need to be relocated. I had the same issue when I had one located on the door itself, turns out wind shaking the door cause false positives on the door being opened

I relocated the sensor to the metal framing on the door which vibrates way less than the door itself

Issues went away after that
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Jeff Nelson

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milleronmillerln: My WiFi signal is great. In fact, it is literally less than 5 feet away from my router (on the other side of 1 wall. I have already repeated the setup process.

milleronmillerln and Michael Parker: Seems a bit stupid for the device to be that sensitive. It is well known that many (if not most) garage doors shake and rumble? I have a newly built home and the door is the smoothest I've ever had, yet it still vibrates. There is no need for a switch like this (which is really nothing more than a tilt switch with some wireless connectivity added) to be so sensitive. As for "wind shaking the door" to cause issues with the switch ... that's ludicrous! Almost every garage door will experience some rattling due to wind at some point! This really is a design flaw.

That said, I will try your suggestion of mounting the sensor on the frame instead of a panel (even though that shouldn't be necessary).
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Michael Parker

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Well it is that sensitive you can tell as it has a small weight if you gently shake it and tell a little wobbling shakes it and triggers false alerts. My home is only 10 years old the door is smooth. But even wind blowing fairly hard was enough to set off false alerts. Moving it to the frame the hinges sit on made it more stable and maybe 1-2% false alerts.

I replaced my door opener with a chamberlain one with myQ it’s a toothed belt ones so no more sensor needed. False alerts are gone now