False alerts, only for "closed"

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  • Question
  • Updated 7 months ago
Since yesterday, I have received two false "closed" alerts when the garage door hasn't been opened or closed in a few days.

Upon looking at the history, it says Garage Door Stopped, immediately followed by the Garage Door Closed message.

I've had the system for 3 years, and it has largely been very reliable up until now.  

Any ideas?   


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Peter Roth

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Posted 7 months ago

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MyQ Community Manager, Employee

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Peter, if you are receiving false alerts, follow these steps to resolve this: (1) Delete the alert. (2) Uninstall the App. (3) Reinstall the App. (4) Create a new alert. Let us know how that goes and if you require further assistance. Thanks, Chuck
Photo of Peter Roth

Peter Roth

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I did all of the above exactly in order, now when I log in the app says my Garage door opener is offline .
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
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Peter, we are putting our support team in touch with you through the email associated with you MyQ account. Thanks, Chuch