False alerts

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  • Question
  • Updated 3 months ago

I have had our My Q installed on two garage doors for over 2 years.  on occasion I get a false alerts saying the garage doors one or the other has been left open.  In the last week I have gotten false alert door left open on only one door but everytime I close it.  Any fixes for this?

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Ryan Dexter

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Posted 2 years ago

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VB

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I too have experienced the same issue. I get false "open" notification, then, upon "closing" the door via app, the door actually opens. Then, cannot be closed remotely via app. It has to be physically closed. This is very dangerous if no one is at home.
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Tim Jeves

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Same...very sporadic...can go months without an issue and then a bunch within a couple of days. Very unnerving as my dog spends the days in the garage when we're at work
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Lynn Camomile

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Very frustrating - I've gotten at least 6 false alerts in the past hour.  I finally put a wireless security camera in my garage so I can check on my phone to see if it actually did open!
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Steven Berry

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We receiced false 'close'alerts on both our garage doors this morning One at 1:01a and 1:03a, but the history shows they've been close 1 Day. Weird. Thankfully we have snow in the driveway, and no signs of anyone.