Error: too many failed attempts

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  • Updated 3 months ago
I keep gettingthe too many failed attempts message. Deleting items from account and reading fixes it untli s out six tries and then it locks up again. Any ideas? Tempted to return product if it is this unreliable.
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Tougehorseman

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  • frustrated

Posted 1 year ago

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MyQ Community Manager

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Tougehorseman, I've requested some help from our technical support team. Look for an email from a customer support agent tomorrow. Lauren
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Tougehorseman

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Please provide the phone number for customer service?
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MyQ Community Manager

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Touguehorseman, you can reach our support team at 800-528-5880 or email them through this link: http://bit.ly/2wkMK1i. Chuck
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Maya Ewing

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I had the close error- too many fails attempts for several days. Resolved itself spontaneously. Worked for 24 hours and now I have he same error message. What is going on?? I recommended MyQ to a neighbor last month. I had to call her and rescind my recommendation. This is disappointing.
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MyQ Community Manager

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Maya, we appreciate you letting us know that it started happening again. I am passing this information to our support team and hopefully we will have good news soon. Thanks, Lauren
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ram sham

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Having the same problem. It is on iPhone 7. It has been working fine for a year but seems like there was an app update and ever since this is happening. Sometimes using the wall button resets the app error but now for last few days it is in permanent error position
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MyQ Community Manager

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ram sham, is it the same error message that Tougehorseman is receiving? I can put you in touch with our support team through your MyQ community email, if you would like. Chuck
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Phil Goodman

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I have purchased a brand new "HandyLift MyQ" from Chamberlain via Bunnings (Australias largest chain of hardware stores)
I cannot solve "It looks like there have been too many failed attempts. Please operate the door locally to reset" The phone app OPENS the door, but you get this error message whenever you want to CLOSE the door.
Now I assume that like most companies Chamberlain has to deal with %99 of problems due to user error. Customers who dont know IT.
But I own my own IT business !!!!
I spend all day every day solving tech , IT, PC, problems.
So believe me, if this is something I cant get to work, it is a BUG with this App.
Even when I remove / delete the app from phone, same prob with PC / Browser interface.
And obviously I have done the usual uninstal, reinstall, reboot, etc etc etc on everything.
NOTHING solves this problem
FYI:  Samsung S8+  / Win 10  / Netgear Router etc.
One quick look at Google I can see:
1. Heaps other customers same problem
2. Chamberlain "support" are not very technical / have "never heard of this problem" before. IF this is the case then why is the Internet littered with other persons with the same problem.
Phil
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MyQ Community Manager

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Phil, for North American based MyQ devices exhibiting the type of behavior you described could be a safety sensor issue (especially if the door does not go down as it should if you use a remote control), but we don't know enough about the product to say for certain. 

Usually operating the door manually makes the message go away, but does not address the underlying cause. You might want to email customerservice@chamberlainanz.com for localized answers. Hope that helps, Lauren
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Ben Dover

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Lol, it's not a safety sensor,it's bad software,that was ruined by one of the updates sometime at the end of 2017
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Steve R

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This same problem has been driving me nuts for months.  Chamberlain:  your product has become unreliable.  Why not just get rid of the logic that looks for "close errors"?  If I'm remote and need to open or close my garage door I don't care about errors -- I want the door to close.  And for goodness sake, don't lock us out of controlling our door!!
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MyQ Community Manager

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Steve, we would like to help you resolve this. Is your MyQ Community email a good way to get in touch with you? Chuck
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Steve R

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Yes, absolutely.  Thanks.
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MyQ Community Manager

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Steve, I checked in with our support team, and it looks like our engineers are currently looking for a resolution to this issue. We will share updates as we have them. Chuck
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Laura P

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I am having the same issue. It is crazy that this app or opener does not let us close our own door! This is a huge security issue where I live. I can't leave our garage door open! I just waited for tech support who acted like this was new- transferred me to a voice mail. So basically we can't use the garage door?????
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Laura P

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I CANNOT close the door manually- unless you mean pulling the emergency cord!!!!!!!!!!!!!!!!
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Steve R

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The latest from their reps is that Chamberlain's engineers are aware of the problem and working on it.  This has been going on for MONTHS -- I hope they finally get it fixed.  On a separate issue, they should really consider programming the app to require a security code to raise and lower the door remotely.  Several times I've opened the app to check on the positions of the garage doors remotely and almost touched one of the icons that would have opened a door.  At the bare minimum the app should ask "The door will be opened, are you sure?" and require another input.  We travel a lot, and I'm scared to death of accidentally opening a garage door and not being able to get it back down.  

In the meantime, however, the greatest problem is the dreaded close error that locks you out of controlling the door.  
(Edited)
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Laura P

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Steve R what are you doing in the meantime? Just not using the garage door and manually shutting it?
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Steve R

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When we're home we mostly just use a standard garage door remote.  There's also an exterior-mounted keypad that can be used to open up either door.  I rent a lot of cars for business and prefer to use the app when I'm driving a rental car (rather than cart around a garage remote) -- and that's where the epic fails keep occurring.  If the door is closed, the app will almost always open it.  But once it's open, the app gives me the close error over half the time.  Even if I'm in the house, use the app to open the door, go outside and stand right outside the garage door it frequently won't go down.  If I don't get the "close error" alert, the app just sits and spins and the door does nothing.  I then have to go over to the keypad and close it that way.

The main reason I bought the MyQ system was for security purposes.  If we're away from home and the garage door is opened, I want to know.  And I want to be able to control it.  MyQ has become extremely unreliable.  It's been a few months since this all started, but there was a time when it worked flawlessly.  Our Internet connectivity is gigabit and working fine -- I have a network engineering background and have completely eliminated almost any possibility of connectivity issues.  
(Edited)
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Phil Goodman

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In response to "Lauren from MyQ community" reply to my post:

1. No, manually operating the door does NOT solve the problem in any way, despite the fact that MyQ documents and notes indicates it will

2. There are NO IR saftey beams that came with this device, in fact I am not sure it is even an option you can get with the particular model I have.

3. Further to my previous comments I note that the identical problem occurs if you try to use the app on your phone, or try to operate the door via the Web page. The conclusion I draw from this is that the problem is with the firmware on the WiFi door controller rather than the app itself.

4. I note that there is not one single tech response from Chamberlain themselves. The only interface is with non tech people who dont seem to understand or want to get to the bottom of the problem. It makes me concerned that this is a company where genuine problems do not get elevated to the persons who can fix them.

5. The only recourse we all have as customers is to either : 
Return our products for refunds including a consumer affairs claim for the costs of travel, costs of uninstall, then costs of reinstall of a product that actually works,
OR
Consumer affairs / legal claim for the extra amount (very substantial) that Chamberlain charges for the models with smart phone / app connection.
Either way claims should include claims for reimbursment of legal costs as well.
And if enough of us do this finally the message will get far enough up the tree at this Chamberlain company that it will reach someone who actually tries to fix it (rather than "customer liason staff" who feel their job is just to appease customers and hope they go away). 
We all need to post to every blog and social site we are connected with to get enough refund claims happening.

6. And Steve R has a very astute comment re the way the app and web interface works. IE you can be in the situation where you have remotely opened the door, but due to this fault / bug are not then able to close it.
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Steve R

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Phil,

I agree with you that the culprit may be in the firmware.  The problem may also be at Chamberlain's end with the system that connects with and speaks to the devices.  I'm fed up enough that I'm going to fire up a packet sniffer on my network and try to monitor the gateway communications to see what, exactly, is going on.  The only thing that makes me more furious that this device doesn't work correctly is Chamberlain's lack of real responsiveness, except for a few customer service types in this forum that pat us on the head and push us along.  

I'm also going to post a negative review on Amazon that will remain there until this gets fixed.  Enough, already.
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Omar Karim

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I just started getting this error around end of 2017/early 2018.  iPhone 7 app can trigger it but the error state is without doubt in the state of the gateway/server and switch.  My guess is a race condition happens with the app (or at the server)  and this makes the gateway unsure of the state of the door.  Crossing the electric eye shortly after opening may cause this race condition.  I will experiment some more. In any case Liftmaster needs to debug and fix this issue.  More than likely it is caused by a timing issue with the server talking to the liftmaster gateway.  Just my best guesses. I have been frustrated by this error quite a few times now.   
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Maya Ewing

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Regardless of the specific cause, this has persisted far too long. We purchased garbage.
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Omar Karim

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Oh no! 18 days! This is sad. Too long indeed.  
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Roy Miller

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I started having this problem a couple weeks ago sporadically, but now with greater frequency. Everything was fine for the first few months, but now I have to carefully watch the door to make sure it closes. Frequently it does not. The hub will beep as usual, but the door doesn’t move. The beeping will quit and then I will get a CLOSE ERROR. When I try again, that’s when the “too many attempts” error message will occur. My garage door closes without issue with the remotes and wall unit.
Like others, I have reset the unit but the problem returns. Help?
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Mark Grassman

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I have same problem - worked first day it was installed, but now have "Close error - too many failed attempts". All the time no matter what
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Steve R

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...aaaaaaand we're still having problems closing the door and Liftmaster seems to be doing nothing.  We're not getting the close error a lot -- now it just flat-out won't respond.  Opening the door is never a problem.  Closing it, however, is strictly hit or miss.
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Omar Karim

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My installation has been stable for several months now.  Fingers crossed. At last trouble I had 'guessed' that there is some server side race condition, i.e. the remote  MyQ server does not know  the door has opened/closed.  Perhaps you can try with the web (Chrome?) login and  rule out a corrupted iPhone or other App.  Re-training the communication between the switch and the home internet device could also be considered.  Or perhaps they are again having some server-side issues in your area.  Sorry to hear - this is very difficult for the user.  You could call MyQ or Liftmaster customer service.  They helped me diagnose a very difficult problem involving interference in my older system switch arising from my neighbor's landscape lighting creating interference. 
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Steve R

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Omar, I'm glad your situation is better, but this product is driving other people crazy.  I have over 30 years of technical experience and my job is IT security.  I have numerous certifications and understand most everything about computer technology.  I've reached the conclusion that the Chamberlain technology involved with this is seriously flawed, and I'm so aggravated by it I might even consider having our garage door openers changed out for something else and the Chamberlain/LiftMaster ones removed and taken out back, where I will hit them with a baseball bat until dead.
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Ken Kyler

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I'm getting this error with two brand new 8500W openers.  What is the solution? 
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Ken Kyler

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For future readers, the solution, in my case, was the MyQ remote LEDs were not linked/programmed to the MyQ.  Once I lined them, and rechecked every thing else, it all worked fine.