Error The gateway or hub is offline. Please check the power and network connections (309)

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  • Updated 4 weeks ago
I am having the same problem that the other 715 people are.  My "Craftsman" garage door opener worked great for a few years then all of a sudden 60 days ago, it stopped connecting to my iPhone with the message "Error The gateway or hub is offline.  Please check the power and network connections (309)".  I don't have a Hub.  The gateway is not offline.  So there is no other offer of assistance in the help portion of the app.  My email is SBrownJWT@Yahoo.com (also my account name).  Could you have someone on your team contact me via e-mail regarding this?
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Scott Brown

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Posted 4 weeks ago

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