Error processing request (217) - Case Number: 20171222-536672

I am stuck with a 217 error code. Multiple days since the ticket creation and hour already spent with support. Escalated support ticket now but can’t get anyone to call me live.

Tanuj

8 Posts
0 Reply Likes
frustrated

Posted 1 year ago

1 year ago

MyQ Community Manager

798 Posts
43 Reply Likes

Hi Tanuj, I'm looking into this right now. Chuck

Comment

2017-12-27T00:35:11+00:00

Tanuj

8 Posts
0 Reply Likes

Thanks Chuck. Please feel free to call my cell if needed. It should already be in the case details.

2017-12-27T01:22:03+00:00

MyQ Community Manager

798 Posts
43 Reply Likes

Hi Tanuj, please look for an email today. Best, Chuck

2018-01-01T00:49:00+00:00

Tanuj

8 Posts
0 Reply Likes

Hi Chuck, looks like the case is escalated internally but I am not getting any progress or feedback. I don’t feel like there is an end in sight type plan for this?!

2018-01-04T20:47:22+00:00

ted Diaz

1 Post
0 Reply Likes

I am getting the same effort message on my new install

2018-01-06T16:16:51+00:00

Tanuj

8 Posts
0 Reply Likes

I am coming up to a three weeks period and no resolution. Support is totally irresponsive now. I am about to start posting on other broader forums on this.

2018-01-06T16:22:54+00:00

MyQ Community Manager

2294 Posts
145 Reply Likes

Tanuj, I am sorry about this delay. I'mn having a customer support agent reach out to you now. Chuck

2018-01-08T20:32:31+00:00

Tanuj

8 Posts
0 Reply Likes

Chuck, I am not getting a pulse. If we don’t resolve this matter by end of the week, I would need to take it to the broader social media. Not really sure what else to do here. I have offered to return my unit for another, if that works. Not really sure what else can be done here. Very disappointing and glad I am not relying on MyQ.

2018-01-08T21:26:26+00:00

MyQ Community Manager

2294 Posts
145 Reply Likes

Tanuj, I've asked customer support to reach out to you once more. Please keep an eye out for an email. Thanks

2018-01-13T02:15:09+00:00

Al Ayres

3 Posts
0 Reply Likes

I'm having the same issue with mine, did you finally get yours working?

2018-01-16T20:44:35+00:00

MyQ Community Manager

2294 Posts
145 Reply Likes

Al Ayres, are you still experiencing this issue? If so, please send me a note and I'll have a customer support agent contact you directly. Lauren

2018-01-16T20:57:54+00:00

Al Ayres

3 Posts
0 Reply Likes

Yes still having the issue and not able to login to mobile app (217 error).

2018-01-16T21:07:30+00:00

MyQ Community Manager

2294 Posts
145 Reply Likes

Al Ayres, thank you for your reply. I've requested a customer support agent reach out to you. Keep an eye out for an email. Lauren

2018-01-16T22:43:59+00:00

Tanuj

8 Posts
0 Reply Likes

Customer support sent me a workaround and it didn't work. Quite frustrating.

2018-12-29T18:09:36+00:00

Renato Morales

1 Post
0 Reply Likes

I have the same problem when I'm trying to link with google assistant, I already paid 1 year of subscription

1 year ago

Tanuj

8 Posts
0 Reply Likes

Hello MyQ Team. Any resolution to this more than a month old issue? If not, is there a plan?

Comment

1 year ago

Tanuj

8 Posts
0 Reply Likes

Just tweeted. Starting there. More to come.

Comment

1 year ago

Ryan Dechant

2 Posts
0 Reply Likes

Hey all. I read many forums this morning trying to fix what appears to be the same problem you all are having (error217). My gateway would not connect and finally got in touch with a live person who knew what they were talking about. They said that the server that was being used for these gateways is no longer being used and that a lot of gateways will no longer work. How long this has been an issue I don't know because I haven't used mine for 5 years or so. I asked for the direct line to this office so I could share with you all. 18005289131. Michelle was very helpful. they are sending me a new gateway. I have a craftsman model number 139.3043 with an assurelink gateway. Hope this can help someone else as well. Good luck!!!