Error processing request (217) - Case Number: 20171222-536672

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  • Question
  • Updated 3 months ago
I am stuck with a 217 error code. Multiple days since the ticket creation and hour already spent with support. Escalated support ticket now but can’t get anyone to call me live.
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Tanuj

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  • frustrated

Posted 1 year ago

  • 3
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MyQ Community Manager

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Hi Tanuj, I'm looking into this right now. Chuck
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Tanuj

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Thanks Chuck. Please feel free to call my cell if needed. It should already be in the case details.
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MyQ Community Manager

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Hi Tanuj, please look for an email today. Best, Chuck
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Tanuj

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Hi Chuck, looks like the case is escalated internally but I am not getting any progress or feedback. I don’t feel like there is an end in sight type plan for this?!
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ted Diaz

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I am getting the same effort message on my new install
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Tanuj

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I am coming up to a three weeks period and no resolution. Support is totally irresponsive now. I am about to start posting on other broader forums on this.
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MyQ Community Manager

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Tanuj, I am sorry about this delay. I'mn having a customer support agent reach out to you now. Chuck
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Tanuj

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Chuck, I am not getting a pulse. If we don’t resolve this matter by end of the week, I would need to take it to the broader social media. Not really sure what else to do here. I have offered to return my unit for another, if that works. Not really sure what else can be done here. Very disappointing and glad I am not relying on MyQ.
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MyQ Community Manager

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Tanuj, I've asked customer support to reach out to you once more. Please keep an eye out for an email. Thanks
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Al Ayres

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I'm having the same issue with mine, did you finally get yours working?
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MyQ Community Manager

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Al Ayres, are you still experiencing this issue? If so, please send me a note and I'll have a customer support agent contact you directly. Lauren
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Al Ayres

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Yes still having the issue and not able to login to mobile app (217 error).
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MyQ Community Manager

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Al Ayres, thank you for your reply. I've requested a customer support agent reach out to you. Keep an eye out for an email. Lauren
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Tanuj

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Customer support sent me a workaround and it didn't work. Quite frustrating.
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Renato Morales

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I have the same problem when I'm trying to link with google assistant, I already paid 1 year of subscription
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Tanuj

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Hello MyQ Team. Any resolution to this more than a month old issue? If not, is there a plan?
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Tanuj

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Just tweeted. Starting there. More to come.
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Ryan Dechant

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Hey all.  I read many forums this morning trying to fix what appears to be the same problem you all are having (error217).  My gateway would not connect and finally got in touch with a live person who knew what they were talking about.  They said that the server that was being used for these gateways is no longer being used and that a lot of gateways will no longer work.  How long this has been an issue I don't know because I haven't used mine for 5 years or so.  I asked for the direct line to this office so I could share with you all.  18005289131.  Michelle was very helpful.  they are sending me a new gateway.  I have a craftsman model number 139.3043 with an assurelink gateway.  Hope this can help someone else as well.   Good luck!!!
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Al Ayres

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Thank you for posting Ryan.

I called and same response, they cannot fix so they are shipping me a new gateway for my Chamberlain garage door opener.
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MyQ Community Manager

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Ryan, glad to hear you were able to solve the issue. Thanks for sharing. Lauren