Error logging in?

  • 6
  • Problem
  • Updated 1 year ago
  • In Progress
I just created an account and got the confirmation email but the app won't log me in.  I get an "the username was not found or is locked out (204).  Help!
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Ed Bianchina

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Posted 5 years ago

  • 6
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MyQ Community Manager

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You can try the "Forgot Password" feature on the login screen of the app to reset the password and login to the account. If that doesn't work, feel free to send an email to, and we can exchange account information and look into this for you! 
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Koo Chung

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I have the same error and send email to technical support. 7th time doing the confirmation of the account and not sucess....this is frustrating.
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MyQ Community Manager

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Koo Chung, thanks for the info. This error commonly occurs if the email address was entered incorrectly, in which case, you need to verify you are using he correct email address and try again. 

If necessary, use the MyQ Home Control App or website "Forgot Password" options to get a new password. (

Thanks, Lauren
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Vincent Vong

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How come I can’t login to my app
I get kick out every time I try to log in
Please help
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Sorin Lazarescu

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Im getting the same thing. Ive already emailed support on this. No reply.
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Hello Sorin,
I am sorry to hear that you are having the same issue. I checked to see if we have received your email and we have not. I looked at your account and I am not showing that your account is locked, were you able to resolve this issue already?
MyQ Community Specialist