door sensor

  • 3
  • Question
  • Updated 3 months ago
Hi,

myq door sensor will not pair with the hub, nothing works. I've tried the following:
-changed battery of the sensor
-reset the hub to factory defaults
-tried pairing from the app

When I press the test button on the sensor, the led on the sensor flashes briefly correctly, but the hub doesn't receive anything. Any suggestions how I may resolve the issue with the sensor or hub?

Me
Photo of L

L

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 3
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
L, thanks for the info. This might be an issue with the hub not getting the signal from the door sensor. You can check on this by making sure the hub is not too close (i.e. within 5 feet) of the motor unit, as this can cause interference. Beyond that, you may want to also try to manually program the door sensor to the hub.

Instructions to program the door sensor:
1.Follow the steps while using the MyQ Home Control app, or...

2.Press and release BUTTON 1 on the Wi-Fi hub. Yellow LED will turn on solid

3.Press and release the Test button on the door sensor until the Wi-Fi hub beeps and the light flashes

4.The yellow LED on the Wi-Fi hub will turn off


If these steps don't work, please send me another note and we'll get this figured out. Thanks, Chuck

Photo of mike

mike

  • 2 Posts
  • 0 Reply Likes
I have the same issue, although my hub does beep when I hit the test button but the door will not load on the app. I have also tried everything, is it possible there is something wrong in the system side?
Photo of Brandon Levey

Brandon Levey

  • 1 Post
  • 0 Reply Likes
I'm experiencing the same problem. Did you find a fix for this? 
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 338 Posts
  • 14 Reply Likes
Hi Brandon,

Thank you for reaching out. Below is a link to an article that we think could be helpful. If you are still running into issues please email us at social@chamberlain.com with the subject line "myQ community. Sensor- 'Your Name' ."

https://support.chamberlaingroup.com/s/article/How-to-test-the-door-sensor
Photo of David Fisher

David Fisher

  • 2 Posts
  • 0 Reply Likes

I have exactly the same issue -- although my hub beeps when I press/release the test button the door will not load on the app. I have also tried everything.  Need guidance.


Photo of David Fisher

David Fisher

  • 2 Posts
  • 0 Reply Likes

I have exactly the same issue -- although my hub beeps when I press/release the test button the door will not load on the app. I have also tried everything.  Need guidance.


Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 338 Posts
  • 14 Reply Likes
Hi David,

Thank you for  letting us know. Below is a link to an article that we think could be helpful. If you are still running into issues please email us at social@chamberlain.com with the subject line "myQ community. Sensor- 'David Fisher' ."

https://support.chamberlaingroup.com/s/article/How-to-test-the-door-sensor
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 342 Posts
  • 14 Reply Likes
Hi Everyone,

Thank you for reaching out. Below is a link to an article that we think could be helpful. If you are still running into issues please email us at social@chamberlain.com with the subject line "myQ community. Sensor- 'Your Name' ."
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 342 Posts
  • 14 Reply Likes
Hi Everyone,

Thank you for reaching out. Below is a link to an article that we think could be helpful. If you are still running into issues please email us at social@chamberlain.com with the subject line "myQ community. Sensor- 'Your Name' ."

https://support.chamberlaingroup.com/s/article/How-to-test-the-door-sensor
(Edited)
Photo of mike

mike

  • 2 Posts
  • 0 Reply Likes
Issue resolved - Recap-I changes my WiFi and lost the ability to reconnect my door sensors. The door sensor batteries were replaced (I have 2 sensors/doors-both exhibited the same problem), the lights on the sensor would blink, the hub would beep-the device would not add to the app... Roger at the technical support sent me procedures that worked-see below...

I would clear the memory channels on the Hub, that can be done by:

Clear button #1 and #2

1.Press and hold button #1, a yellow LED light will turn on, hold the button until the yellow LED goes out.
2.Press and hold button #2, a yellow LED light will turn on, hold the button until the yellow LED goes out.

(this will not interfere with the connection of the Hub to your Wi-Fi network)

Then I would try to connect the garage door opener to the MyQ account.

a few things to remember: ensure that the sensor needs to be placed top most section on a sectional garage door; the sensor needs an obstructed line of sight to the Hub and not be obstructed in any way; the garage doors need to be closed when pairing the garage door opener to the hub.

Once you have cleared the button, try to add the opener(s)

To add a device using the MyQ Home control app
1.Log into your MyQ account.
2.Tap the + in upper right corner.
3.Tap the Device/Hub to add the MyQ device to.
4.Tap the + in upper right corner.
5.Select the type of device you want to add. (garage door opener)
6. Locate the test button on the door sensor and press Next. The test button is the 3 raised dots on the front of the door sensor.
7.Press and release the test button on the door sensor. The Smart Garage Hub will beep and flash, if it doesn't troubleshoot the door sensor. How to test the door sensor
8.Tap (tap to select) and select the Brand/Model of your garage door opener. If prompted, choose the color of your learn/program button.
9.Tap Next.
10.Read the warning and click Next.
11.Press and release the program/learn button on your garage door opener motor head.
12.Tap Pair in the app. This will cause your garage door opener to move.
13.When the opener is programmed, you will be prompted to name the opener in the app and then press Submit (upper right).
14.Mount the Smart Garage Hub and tap the back arrow in the app.
15.Tap the garage door in the app to activate the door.
Photo of Walker

Walker

  • 2 Posts
  • 1 Reply Like
Having the exact same problem. I'm really starting to lose faith in this product.

When I look at the steps you provide, number 7 is where my issue is. Unfortunately, in number 7 the solution says "How to test the door sensor", but there's no link or further information. 

This product is really starting to piss me off.  
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 342 Posts
  • 14 Reply Likes
Hi Walker,

Please email us at social@chamberlain.com with the subject line "myQ community. myQ door sensor troubleshoot. Walker Peters" and we will look into this with you.
Photo of Jim White

Jim White

  • 1 Post
  • 2 Reply Likes
Shitty product so far.
Photo of Doug Morato

Doug Morato

  • 1 Post
  • 2 Reply Likes
Same issue... sent email... better to post a public reply than to keep forcing your customers with issues to use different channels of engagement.
Photo of Walker

Walker

  • 2 Posts
  • 1 Reply Like
Ok, so I just found the time to follow up with the rep on this whole issue and she was really helpful.

The issue seemed to be that the settings were screwed up (which I knew), but when I tried to factory reset it, the instructions I found online weren't working. This meant I kept getting screwed up at the point in the setup where I had to pair the door sensor with the hub. I just couldn't get the beep, and the setup would fail!

So here's what I did and what worked for me. Hopefully it works for you too:

1. Power cycle the hub
2. Get your hub to blink blue
3. Go to Settings on your phone and then wifi, find the “myq-nnn” network and select it 

4.Go to setup.myqdevice.com (if on iPhone go to Safari if on Android go to Chrome)
5. Press start 
6. This was the weird one, but the rep told me to set the Hub up as the Internet Gateway, not the MyQ Smart Garage Hub as I would have expected.

7. Go through prompts 

8. Look at the hub and check to see if you have a solid green light 
9. Continue 

10 .Go to MyQ app and add serial number 
11. Name hub and name door 
(Edited)
Photo of Aaron Carney

Aaron Carney

  • 1 Post
  • 0 Reply Likes
Finally!! This is the solution that worked for me. Thank you!
Photo of Kevin Dyck

Kevin Dyck

  • 1 Post
  • 0 Reply Likes
I had to remove a Nest Thermostat that I had paired with the system before my door sensor would re-pair properly with the hub and work again. After removing the Nest, everything worked like new.
Photo of Thomas Pham

Thomas Pham

  • 1 Post
  • 0 Reply Likes
My garage door sensor use to work flawlessly.  I believe a software update on the hub caused a disconnect between the devices.  The instructions use to mention a yellow light and now it looks for a red light.

After trying everything and the sensor never produced a red light, I decided to buy a new garage door sensor and it connected immediately with a red light.