Door Sensor not communicating with Wifi Hub

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  • Problem
  • Updated 1 month ago
My Door Senor is not communicating correctly with my Wifi Hub. I have tried resetting both devices, clearing the programming codes, replacing the battery, and nothing has worked.

The orange light on the door sensor lights up, however when I press it the wifi hub does not beep or flash the LED. I have tried manually programming the sensor by pressing the "1" button on the back of the wifi hub, but no luck. I have also held the button to clear and try again.

The door will open/close through the app just fine, it just won't report correctly through the app, and only let's me do it twice before I have to reset it again.

Like I said, I've tried everything imaginable, including 3 different CR2450 batteries, and nothing has worked.
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Casey Simons

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  • frustrated

Posted 1 year ago

  • 3
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Scott Weidig

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How far away is the door sensor from the gateway /wifi hub? Can you try moving the hub closer to the sensor?
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Jim

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Have you replaced the door sensor's battery with a new, fresh battery?
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LaGuy

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I have the same problem.  I had mine working for one year plus.  Now it is stopped working even though i had tried all the solutions including replacing batteries, resetting the hub, moving the hub next to the door sensor :(
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MyQ Community Manager, Official Rep

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Hi LaGuy, 

We apologize you are experiencing this issue. Just wanted to send a link to the article, below,  to help determine if the sensor of Wi-Fi hub needs to be replaced.  

http://support.chamberlain.com/articles/How_To/How-to-determine-if-the-MyQ-Garage-Door-Sensor-or-the...

Let us know if you have any other questions. 

Best, 
Chuck 
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MyQ Community Manager, Official Rep

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Hi Casey, 

We apologize you are experiencing this issue, and we'd like to help you solve this problem.   Have you seen this article, below,  which outlines how to determine if the sensor or Wi-Fi hub needs to be replaced? 

http://support.chamberlain.com/articles/How_To/How-to-determine-if-the-MyQ-Garage-Door-Sensor-or-the...


Best, 
Chuck 
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danial

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I have a brand new my q with sensor I wanted to ask can I not use the sensor as I purchased this product travelling in the USA but then realised as I got home it’s not made for a roller door