Door alerts without door opening or closing.

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  • Problem
  • Updated 1 week ago
  • (Edited)
MyQ (Chamberlain App on iOS) is sending notifications that door is opening and closing, when in fact it has not opened or closed.  Door sensor is installed at the top left of the door.

What would cause this and how can it be fixed?  
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starbrite13613

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Posted 3 years ago

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Brian Scott

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Same exact issue. I have noticed this happening when a loud motorcycle thunders past the house. However, it also happens when the street is quiet. Also, these false notifications tend to be sent in bunches. Please help! I see in the forums that this is a very long-standing issue with this system.
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Dawn, Official Rep

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Starbrite13613 - I apologize for not answering this sooner, I somehow missed it. 

The notification comes when the door sensor tell the hub the door moved. Things like really strong wind can cause this issue. The other thing that can cause this issue is a deteriorating battery in the door sensor. I would suggest replacing the battery. It's a 3 Volt lithium battery, size CR2450.

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Todd

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Brand new...no wind...this is an issue that needs to be resolved please.
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Helen Julson

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It is a brand new unit. If the battery goes dead after less than a week, then there is a bigger issue at play here.
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Todd

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Exact same problem...I had notifications literally streaming on my iPhone last night...not happy when you have a dog in the garage and it -20C and you are not home!!! 
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Craig

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Same problem last night, did the battery change work?
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Jeff

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I have the same issue too. Many false positives. I've had the MyQ for several months but the false positives only started happening in the last 3 weeks or so.
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Craig

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I updated the app and it seemed to stop, I unplugged my unit till I get my camera system installed...it happen when I put in a Wink hub, so there could be some communication issues with the unit and wink/managing hub
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starbrite13613

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I'll try the app update...  I don't have a Wink hub, so I don't think that has a part in it...
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Jeff

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I've had Wink all along too. 4 false "door open" alerts already today since I left the house 2 hours ago. 
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Nick Foti

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Lots of false alerts today. Is there something going on? Really wish there was a system status page to check....
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Jeff

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I don't buy the "battery low" suggestion because it's been a month since I posted last, and I haven't changed the batteries and the false alarms have mostly stopped. It has also been very windy this week (50mph gusts) and no false alarms. 

I had some false alarms over the weekend but only a few. 

I'm thinking it is more of a connection issue, but my Wink and WiFi router really aren't too far away.
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Helen Julson

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I haven't had too many false alerts recently, although I definitely still get them.  I don't have a Wink hub, so that can't be it.  And I specifically added a wifi booster to up the signal in my garage (iPhone/iPad both get 5 bars consistently), so I don't think it's losing signal to the house.  I'm guessing it is something in the sensors on the door itself; maybe their sensitivity is too high or the quality of the sensors themselves is too low?

The alerts are a pain in the bucket, but I still love the added functionality.  Just wish the performance was a little more consistent...
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Steve Jennings

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Jeff, I concur regarding the battery as not the potential cause (although power is always a good thing to check). I have been experiencing this issue for several months but it was inconsistent as it would come and go. - so I didn't do much about it. However, recently the frequency of the false notifications has increased substantially. I thought the cause might be the intelligent door control panel because I have two separate door control panels and only one door was sending the false notifications. After reading these other responses, it maybe the control control panel (and I do have one I ordered to replace it), especially since I'm only getting the notifications on the same control panel. However, if replacement does not resolve the problem, then my guess is it's either a software issue (possibly from an update) in the mobile app or in the router . Whatever is the cause, I do believe it something systematic and not a one off issue that hopefully Chamberlain is already aware of and working on a fix very shortly.
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Robby Mohr

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I have notices the same problem.
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jmccartan

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I just started getting many false alerts from the Chamberlain myQ app.  Was there any resolution or ideas to try?  Thanks
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MyQ Community Manager, Employee

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jmccartan, please try this troubleshooting tip: https://goo.gl/CLmryi. If it does not work, post another note here and we'll figure out next steps. Lauren
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jmccartan

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Will give this a try - thanks
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jmccartan

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Tried the steps above. 
I did this about a day ago.
Just got a false alert from my app - 24 hours without a false alert

Other suggestions?
Thanks
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starbrite13613

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Did it just get windy where you live? I have a HUGE issue with wind setting off false alarms.
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jmccartan

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It is windy... and it started to happen more after I replaced the battery... so wondering if the new battery made the sensor more sensitive.  Thanks for the input.
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Gurpreet Bedi

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I am facing similar issue. Generally when the garage door opens - it says "Garage Door Opener was opened"  and but when this false notification comes it says "Garage Door Opener was stopped" followed by "Garage Door Opener was closed". Please see the attached image - False notification came at 6:25 pm.
I reported this issue earlier as well but got the generic link (https://goo.gl/CLmryi) that is posted in this thread as well - Dont think Lift master reps are acknowledging the software bug and trying to provide helpful solution.
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Gurpreet Bedi

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MyQ Community Manager, Employee

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Gurpreet Bedi, thanks for the detailed info. I've asked a customer support team member to email you directly for assistance on this issue. Please look for an email soon. Thanks, Chuck
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Beth Pires

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I am also getting these false notifications.  It happened just after midnight last night.  Went into the garage and all was good. But, while I was in the garage, the wall button beeped very loudly, the light on it started blinking and then I got the "stopped" and then "Closed" notifications on my phone.  No wind at my house.  This just started happening on Friday night.  HELP!  I was out of town when it started and I was in such a panic!  Also noticed that it started happening when my app updated 2 days ago......are these connected??
(Edited)
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Beth Pires

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I seemed to have solved my problem, I think. I unplugged the GDO, took the wall button down and took off the wire connections, cut the exposed wire a little shorter and re-attached. Seemed to have solved my issue as it stopped happening. I will update if things change.
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MyQ Community Manager, Employee

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Beth, thanks for the description. A team member will email you shortly for assistance. We'll get this figured out. Thanks, Chuck
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Jim Cook

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I’ve had my system for over a year - the false notifications happen for the first time last night. Like a dozen times. My first thought was battery in the door sensor. I’ll change it today. Any other suggestions?
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MyQ Community Manager, Official Rep

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Hi Jim, thanks for the info. Please follow the steps below. If you still have this issue after, please send me another note and we'll get this figured out.

1. delete the alert
2. uninstall the app
3. reinstall the app
4. create a new alert

If you have a MyQ Garage and are still experiencing this issue, replace the battery in your door sensor. 

Thanks,
Chuck
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Craig

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Curious that since the sensor and the MYQ unit communicate Bluetooth and the MYQ unit is essentially a remote generating a “powered” single. Maybe mounting the unit directly above the sensor would be a fix, obviously power would be an issue.
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Beth Pires

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I seemed to have solved my problem, I think. I unplugged the GDO, took the wall button down and took off the wire connections, cut the exposed wire a little shorter and re-attached. Seemed to have solved my issue as it stopped happening. I will update if things change.
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Craig

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The battery seemed to have worked, although it really appears to be an issue with the door sensor and the controller. The code or signal trace would be the first step I think for Chamberlain. Bluetooth technology was really meant for short distance, like a couple feet.

I really think the fix lies in the units signal generation for the door sensor or interference from other signal generators.

While you guys are coming up with a second hardwire sensor solution, don’t forget the SUV door open crunch issue.
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Radar Dude

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Same problem.  Worked with Tech Support and still having numerous false alarms.  I concur with the defective sensor problem.
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Jerry Gebhard

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Got about 6 notification last night, in the middle of the night no less. Terrible. Chamberlain needs to fix this soon!!!
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Matt

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I've been getting these false door alerts intermittently for the past two years. I replaced batteries in the sensors and deleted/reinstalled the app which seemed to help only slightly. I'm going to install a video camera in the garage to see both of  the doors. I don't have confidence in the accuracy of the Chamberlain system on its own. It's a real issue when we're away from home.
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Drew Prince

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Just installed 4 days ago, I’m also a certified alarm installation technician in the state of TN. I know my sensors are lined up properly, battery’s are brand new and I’ve checked the voltage on them. This is an issue that seriously needs to be resolved. Absolutely not recommending this product until it’s resolved.
(Edited)
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Ray

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We've had the "Chamberlain CIGCWC Smartphone Connectivity Kit" installed for about 4 years now and have had many false alarms all along. Just last night we received the alerts attached below. I've given up on this Chamberlain system, its time to replace it.

-Ray

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Chamberlain Admin, Official Rep

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Hi Ray,

Thank you for making us aware of this situation. Please email us at social@chamberlain with the subject line "myQ Community. False notifications-Ray." 
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Craig

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Hey why don’t you focus on fixing the issue and posting the resolution, there have been numerous submissions and generally that is 5% of the actual number of people with the same problem.

Or just say it is to costly to fix, because it requires replacing every unit we sold and we would have to file bankruptcy...