Don't charge for free services.

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  • Updated 1 month ago
  • (Edited)
I already paid you for a very expensive opener (with battery backup and strong belt). Now you want to charge me for integration with Google Home (a free service). I don't believe there is a single other smart home device that charges a monthly fee for this type of integration.

Ultimately, Google Home integration adds value to your product and ensures that Google Home users will choose your product over the competition. And you promised IFTTT integration for so long without ever mentioning that there would be a fee is. This dishonest. There was no disclosure that there would be an extra fee to use all of the features of this device.

Furthermore, you do not charge for Wink, XFinity Home, or HomeKit integration. So you think Google Home users should pay for something Apple users don't have to pay for?

I wish I was still within the return window. But I'll never purchase from you again.
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Ben

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  • angry

Posted 9 months ago

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Keith Ryder

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The marketing geniuses at Chamberlain also feel that Alexa integration should require a monthly fee.  The amount of ill will generated by this decision is worth far more than the pittance that suckers will pay for a service that should be free.  The openers are good products.  The integration with other services is an embarrassment.
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Michael Parker

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What is free to the end user is not necessarily free to the service provider. Google and IFTTT are charging Chamberlain in turn they need to recoup costs.
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David

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Is Google actually charging Chamberlain? I know IFTTT is charging, wait for it, a "whopping" $200 or $500 a year depending upon the size of the company. Didn't see anything about Google doing so though.
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MyQ Community Manager, Employee

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Ben, thank you for taking the time to share your feedback. We understand there will be some MyQ users who will choose not to pay for these integrated services. We're also convinced that a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs. Thanks, Chuck
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David

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You forgot to mention the Great Functionality ©, right out of the box.
(Edited)
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gryhnd

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Came here to post essentially the same thing as the OP. I can buy a $38 light switch, or a $19 momentary switch (aka garage door button) and control them without a hub, and for free, with Alexa, and I cannot do the same with my $300 garage door opener or the various accessories that go with it?  That's a shame, really. I wish I had done my homework better before investing.

I'll move on from what I thought was a promising system. I'll keep the app for it's alerts about my garage door status, but that's all.  I also would not currently recommend Liftmaster/Chamberlain for any friends looking to move into home automation.
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evcraddock

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This garage door opener was included by default by the company that built our house. They build lots of homes in Oklahoma, Texas and Kansas. I have a very good relationship with that company. I intend to have a conversation with him about the deceptive business practices of Liftmaster. Hopefully, he will discontinue installing these devices by default. I intend to replace mine. Does anyone have any suggestions of a more honest brand?