Discovered Devices - None

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  • Updated 11 months ago
After a power outage, my phone app, under the "Discovered Devices" category says "none".
The light on the hub is steady green, which means it IS connected to my wifi network.
I don't know why it is not being discovered on the app anymore.  Should I delete the app, and re-download it from the playstore for my android phone, or is there something I can do to make the app re-discover the device, without having to go through the hassle having to do a complete reset on the MyQ hub?
Thanks for any help.
Dave D
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Dave D

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Posted 11 months ago

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MyQ Community Manager, Official Rep

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Dave, I'm looking into an answer for you.  More info soon. Chuck
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MyQ Community Manager, Official Rep

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Dave, a solid green light it means that it is connected to the network, and hence there's no need to delete the app or perform a complete reset.

Please go into ‘places.’ Do you see your devices? If you don't, your hub/devices may have lost connection and will need to be re-added by adding the MyQ serial number on the hub, and the garage door opener will need to be relearned. 

Let me know if you have any questions, and I'm happy to help. 

Chuck

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Dave D

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Hi Chuck, when I go into places, I see my garage door, my serial number, etc. When I open or close the door from the app, the picture of the door opening or closing has a question mark on it.
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MyQ Community Manager, Official Rep

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Dave, please try operating the door through a complete cycle (open and close) with the wall control panel.  If the question mark is still there, try deleting the garage door opener ONLY, and then reinstalling it through the application. Let me know if this does the trick.  Chuck