Disable Scheduling

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  • Problem
  • Updated 2 years ago
Adding scheduling to the app at least made the lack of Homekit integration somewhat bareable. 

Now removing it, because their application bugs, is just unprofessional. 

Really disappointing Chamberlin. 

Poor, poor product and development process.
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Joe Liu

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  • Angry

Posted 2 years ago

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LD

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Yeah, not happy about that either. We've had a number of thefts in our neighborhood from garage doors left open. Scheduling my doors to close was nice peace of mind. Now I can't do that. And HomeKit support promised two years ago still hasn't arrived. The app isn't even updated to properly support the resolution of the phone following iOS best practices. I have little faith this will get any better. I just can't fathom what's so dynamic in the world of garage door openers that they have been absolutely unable to make any minor updates in two years.
(Edited)
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Joe Liu

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Someone was working to organize legal action on the HomeKit claims. I wasn't supportive of that until now. Something really needs to change. 
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BM

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Granted, scheduling will not be disabled for another year yet, but this is the entire reason I purchased this product.

Chamberlain, if you really are disabling the scheduling service with no replacement (homekit, etc...) then I would like a refund for the product that I bought.
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BM

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Kylie, Can you please issue me a refund for my product also since this is the primary reason I purchased it?
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MyQ Community Manager

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Returns are generally handled by the retailer from which you bought the product. They may offer a return if your request falls within their formal return policy.
 
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BM

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Kylie, I think you missed the point. I have a product outside the normal return policy. It sounds like this is a serious recall issue which means I cannot trust the status of the garage door reporting in the app at any time, so I am left by the manufacturer with a dead product which is only useful at risking the security of my property.

Maybe a class action lawsuit or a phone call from the BBB would help you to understand the consequences of the announcement today?

Or maybe you could just replace my product with another one with the money I paid for it or another product you offer that can offer me the same functionality that I had before today.
(Edited)
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Tom

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I am working on an Arduino Instructable that will allow you to:

- Program the time to close via phone or computer,
- Access a menu with wifi (Computer or phone).
- Grabs the time from NIST to keep the time in sync.
- Uses a sound distance sensor to determine if the door is open, closed, or fails to close.
- Will send a text or email to you if it fails to close.  

I already have it working, just finding the time for an Instructable.com  You will no longer have a need for this inferior product.
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Brandon Copley

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I would think a gyroscope or magnetic sensor would be more reliable?
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Sean Dunlap

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This is ironic.  The whole reason I bought this is to close the garage door at night at 10PM when I forget to.  And you are disabling the feature completely because it (like my memory) might not work *sometimes*?   What if someone gets robbed, or has their home invaded?  Did you run this past your legal department before you decided to do this?

Can't you detect when the garage door didn't close and just email the person with the low batteries?

Good thing I only bought this last week.  I can still return it.
(Edited)
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BM

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Bill, which one are you talking about? Maybe Chamberlain should issue product replacements with this product instead?
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Tom

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Works only with the Chamberlain door opener.
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BM

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Bill, Thanks for the suggestion, however I am in the same boat as Tom, and do not have a Chamberlain door opener and cannot use this alternate product. It would be nice if Chamberlain could even help and respond to identify products which could be used as an alternative...
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Bill Chang

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Some reviewers say it works on their Craftsman garage openers too. I somewhat doubt Chamberlain will recommend an alternate competitor's product to us.
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Bill Chang

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Chamberlin, can't you just inform the customers and let them decide whether they want to take the risk or not? This is a very useful feature that should remain. Unless the company is working on a fix and is only temporarily removing this feature, it is unacceptable to just remove it.

Please tell us exactly what you plan to do with this in the feature. Are you working on a fix or will we have to buy another new and improved product in order to make this work?
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Sean Dunlap

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So, what is the best alternative product (from another vendor?) that can auto close the door?
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BM

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I think many of us would like to know this.
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LD

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Kylie, I think we all need some serious clarification. Is the issue that the if the battery in the sensor is too low that it could report inaccurate information on closed/open state to the MyQ and thus actually open rather than close the door (because it's confused on state)?

If that's the case, if it were reporting inaccurate data and you were away from home and looked at the Chamberlain app and it said your door was open and you manually closed it couldn't that have the same effect? Couldn't the sensor with a low battery be reporting incorrect state in that situation as well and you've just incorrectly opened your door because you were trying to close it?

Please provide more detail on this situation because now you've actually got me worried that the sensor could be reporting inaccurately at any time.
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iPaul

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My guess is that their legal team got nervous about this, because of liability if the door doesn't close, closes unattended with an object breaking the threshold triggering the safety beam or auto return reversing the door, or worse, a child or pet is crushed because of misadjusted safety systems. I know this is irrational based on all the other scenarios this may happen. Why legal would choose this one is just the way it works in corporate legal (based on my experience in exec. mgt.). Strong pushback from marketing and sales via customer feedback and revenue degradation for the product is the only thing that will change it.
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BM

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This is impossible. The Chamberlain door sensor only sends a signal to the existing door opener, which has the safety sensor built in. The Chamberlain device cannot override the safety sensor built into the door opener itself.
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Brandon Copley

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As a consumer, I really like the ability to close/open doors on a schedule. I often forget to close my door and is why i bought this product a few months ago, and then that feature was released, and now it's disabled. maybe the feature could be allowed, but serve up a warning of possible dangers with it. I'm okay with it accidentally opening my door once a month as long as it forces it shut the rest of the time. I forget often enough that it's worth that for my security.
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Brandon Copley

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It seems the entire architecture of this platform was poorly developed. You shouldn't be relying on last state messages to determine garage door status. Your dev team has made some serious architecture flaws in their system. Unfortunately the team that crafted this experience does not appear to understand how IOT solutions need to be built in order to be successful. The fact that "too many" api calls shut down your api, you have a problem. Perhaps you should consider rearchitecting a solution from scratch. I know a number of great solutions companies that could help ya'll build a better engineering team and have greater success by architecting scalable solutions. Not thinking in the now but thinking about the future.
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Sean Dunlap

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Here is the answer.  This solves all of the problems associated with a battery powered door sensor!  And it is cheaper and home automate-able. 

http://rayshobby.net/introducing-opengarage/
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Anonymous

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That's an interesting concept, but it's not cheaper for me because I would have to buy one for each door. I'm much happier with my two Chamberlain doors hooked up to my wifi box without any door sensors. 
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Reviews35789

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I understand Chamberlain is making this change to avoid potential liability claims resulting from any faulty units or battery issues that resulted in a door left open, but perhaps a disclaimer that states this feature is not a guarantee that the door will actually close would be sufficient rather than disabling the feature. Or at least provide an option for a customer to sign a liability waiver to keep the feature available.


I say this because I, like many others, have an entire suite of "smart home" products and anyone who got on the wagon as early as I did knows that these products don't always work perfectly. That being said, I was using the scheduling feature as a "nightly close check" at different times of the evening.  Never leaving the security of my family in the hands of sometimes faulty tech, I still checked to make sure the doors were down in the evening, but this extra check by the system was nice to have.

I must say, of all the "smart home" products I own, Chamberlain is really lagging behind the competition.  To support this argument, here is a list of some of the products I am referring to:  light switches, outlets, smoke alarms, thermostats, garage door openers, kitchen appliances, laundry machines, pool/spa automation, entertainment system hubs, personal assistant devices, exterior door locks, both indoor and outdoor security cameras, air quality monitoring systems...and I'm sure I'm forgetting a few others.  

The point is, of all these products, if I were to rank them from best to worst, Chamberlain was dead last until they recently added this scheduled close feature.  Then I find out today it is being removed!  To remove the best thing you had going for you without any plan for a fix just solidifies Chamberlain at the bottom of the pack for me.

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Rass Isca

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This explains the recent price drop at Home Depot (Canada) & Black Friday Weekend "bargain" at Best Buy when I bought it.  Even then I thought it was over priced as a solution to my needs.

Not impressed.
(Edited)
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Anonymous

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I just posted this on another thread before I saw this one... I have a chamberlain garage door opener, and I got around the scheduling issue by just not using the door sensor. When you connect the door to the app and it asks if you are using a door sensor, just pick "no." Probably only works if you have a chamberlain garage door opener though. 
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MyQ Community Manager

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- UPDATE -

Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.

Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.

MyQ Garage - Door Sensor Battery Test:

  1. On your garage door, locate the door sensor.
  2. Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
  3. Repeat Step 2 five (5) more times for a total of 6.
  4. If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).

A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.

Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.

Kind Regards,

The MyQ Team

(Edited)
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Doug Brown

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It is fair and understood that the schedule feature won't work if the battery in the door sensor is low/ dead.  So, why take the feature away for all of the users who have good working batteries?  Is there any update on this? It has been 5 months now.
(Edited)