Now removing it, because their application bugs, is just unprofessional.
Really disappointing Chamberlin.
Poor, poor product and development process.
Chamberlain, if you really are disabling the scheduling service with no replacement (homekit, etc...) then I would like a refund for the product that I bought.
Can't you detect when the garage door didn't close and just email the person with the low batteries?
Good thing I only bought this last week. I can still return it.
Please tell us exactly what you plan to do with this in the feature. Are you working on a fix or will we have to buy another new and improved product in order to make this work?
If that's the case, if it were reporting inaccurate data and you were away from home and looked at the Chamberlain app and it said your door was open and you manually closed it couldn't that have the same effect? Couldn't the sensor with a low battery be reporting incorrect state in that situation as well and you've just incorrectly opened your door because you were trying to close it?
Please provide more detail on this situation because now you've actually got me worried that the sensor could be reporting inaccurately at any time.
I say this because I, like many others, have an entire suite of "smart home" products and anyone who got on the wagon as early as I did knows that these products don't always work perfectly. That being said, I was using the scheduling feature as a "nightly close check" at different times of the evening. Never leaving the security of my family in the hands of sometimes faulty tech, I still checked to make sure the doors were down in the evening, but this extra check by the system was nice to have.
I must say, of all the "smart home" products I own, Chamberlain is really lagging behind the competition. To support this argument, here is a list of some of the products I am referring to: light switches, outlets, smoke alarms, thermostats, garage door openers, kitchen appliances, laundry machines, pool/spa automation, entertainment system hubs, personal assistant devices, exterior door locks, both indoor and outdoor security cameras, air quality monitoring systems...and I'm sure I'm forgetting a few others.
The point is, of all these products, if I were to rank them from best to worst, Chamberlain was dead last until they recently added this scheduled close feature. Then I find out today it is being removed! To remove the best thing you had going for you without any plan for a fix just solidifies Chamberlain at the bottom of the pack for me.
Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.
Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.
MyQ Garage - Door Sensor Battery Test:
- On your garage door, locate the door sensor.
- Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
- Repeat Step 2 five (5) more times for a total of 6.
- If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).
A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.
Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.
The MyQ Team