Defective MyQ HomeBridge?

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  • Updated 6 months ago
So after two calls to Chamberlain support, I think I have a defective MyQ HomeBridge. It constantly goes offline (309) in the Chamberlain app and removes my garage door from HomeKit. I have to remove and re-add the hub constantly, which always involves me climbing a ladder and is not an easy process...only to have it show offline again the next day. This should be a “set it and forget it” system and it is clearly not. How do I go about getting a refund or exchange for the HomeBridge? Life just seemed easier using the MyQ app separately. Alternatively, do I need to update firmware on the HomeBridge somehow?
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Michael Pannoni

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  • frustrated

Posted 8 months ago

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Joseph Miserendino

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I feel your pain Michael.  I have the Liftmaster version (819LMB) and am experiencing the exact same issue.

I spent almost 2 hours on the phone with them yesterday, and sure, today the door is gone from HomeKit and the MyQ app says it's offline.

I've had to reset this thing 5 times over the last 5 days.  It seems to die after exactly 24hrs.  When the app says it's offline, there's a solid green light on the hub and my router tells me it's online and connected to 206.229.135.179 and the hub is visible from myliftmaster.com

I have close to 20 other HomeKit devices and this is the only one that makes me wish I had never bought it.  Home automation is supposed to be about simplifying your life, not making it worse.
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Michael Pannoni

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So here’s an update on my issues with the MyQ HomeBridge. I ended up holding off on trying to get a replacement from Chamberlain because I started having other Internet issues. In the end, I replaced my modem and router to a high end Ubiquiti system. This is something not typically seen in homes, more in malls and businesses, which is why I went with it. The HomeBridge has worked flawlessly since then which leads me to believe that older routers simply struggle to maintain the connection to the HomeBridge. My old router was from 2012. I mean you shouldn’t have to replace your router to get the HomeBridge to work, but maybe this will help people struggling to get this to work.
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Joseph Miserendino

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I was really excited when I saw you got it to work... and then a little bummed because I already am using Ubiquiti gear (EdgeRouter, USG & 3x UAP-AC-IW access points) and I'm experiencing the exact same issue you used to have.  Would there be anything special in your config (router or AP) you can think of?

Thanks!