Craftsman purple button won't pair

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  • Problem
  • Updated 3 years ago
  • (Edited)
Craftsman purple button won't pair with myQ garage no error messages just says it was unsuccessful
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Rogelio Carmona

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  • frustrated

Posted 3 years ago

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Jonathan

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I am receiving the same issue. During set up, it will open the door, then close the door, but then asks to hit the learn button again and prompts that it failed. Makes no sense
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HarrySamuel

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You need to change the controller on the wall. 888LM will get it working with the LiftMaster MyQ internet gateway. About $24 to $30 and just two wires to replace craftsman wall controller. Your garage clickers are paired with the main unit. The MyQ little square controllers work with the 888LM so both clickers will work if you add light controllers, which DO NOT HAVE A TIMER FUNCTION, so if you forget to turn them on you still come home to a dark house. While I usually turn them on at dark with phone APP without a timer function I am going to replace them with Zwave internet gateway and switches. 

return the internet gateway, you really do not need to open your garage door remotely. The MyQ lights would be great, IF THEY HAD A TIMER FUNCTION IN THE APP or ON THE GATEWAY, but they do not. Z-wave is a better choice.
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Rogelio Carmona

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I was told that my garage door opener was compatible and I need nothing else
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Dawn, Official Rep

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Your Craftsman opener is compatible to our MyQ Garage. It will also work with the 888LM and the internet gateway, as Harry had suggested. There are a few steps to try to get your opener working with your MyQ Garage. 

Sometimes, when it won't program we need to wipe the memory of the opener. When you do this step you will need to reprogram any remotes and keyless entries you have programmed to the opener. 

To clear the memory:
  1. Press and hold the purple learn button for 6 seconds or until the LED light goes out. 
To program your remotes and keyless entry:

Answer Title: How to program a remote control
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/143

Answer Title: Video - Program a remote control
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/2773

Answer Title: Video: Program Keyless Entry
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/2777

I would also suggest starting fresh on the app. If the opener is showing in monitor mode, delete the device. 

To delete the device: 

Answer Title: How to delete a device from a MyQ account
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3349

To add the device:

Answer Title: How to add devices to a MyQ Account
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3348

Let me know how it goes. 
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HarrySamuel

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I have a purple button sears craftsman, I was told it was compatible by Sears installation people, they were wrong, call Chamberlain tech support, if you get the right person you will get my answer. You will only need the 888LM which worked for me with the internet gateway. But you really do not need to open your garage with anything but the clickers, and as I said the light switches, I have four, would be really great if they had a timer function. My current APP has the garage door, and rear door outside light, front door outside light, kitchen light, and my sons room light. A timer function would really make this work. Why do you want worldwide remote control of your garage door? And if you go with a Zwave controller you can get one that works with your garage door. I am not sure, but my guess is the internet gateway will not be needed, but the 888LM will be, but I have not got into that. I nly plan on adding a few lights with a Zwave controller to give me another four lights on timers while away. I will be away for 10 days and I find it really stupid that I will have to turn my lights on and off while on vacation. I really like the light control while away, a timer function would eliminate me having to setup a second system. The Zwave can control cameras, thermostats, even appliances. the 888LM is available all over the internet, $22-$26. As I said two wires easy to change. The small square remotes that come with the light switches can control all devices on one button, or as it has three buttons you can program any lights and garage door opener on any buttons in any combination. Your current Craftman 375Mz TX2028 139.53753 clickers will only work with the garage door, I will be selling them on eBay, as I have four MyQ clickers and they work with everything.
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Rogelio Carmona

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i dont have a internet gateway. so there is no point to buying the 888LM i have the myQ garage wireless universal hub only. I called support back and the had me move the wireless hub from 1ft away to 4 ft away from the opener on the ceiling. That fixed my issue. Also I noticed setting it up was way easier on an apple iOS device than an android device.