Connecting Opener to my router

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  • Updated 8 months ago
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I get stuck at Step 2 in instructions trying to connect my Chamberlain Smart Garage Opener to my router.  I select the network with the MyQ prefex in settings but then when I open my Safari browser, it can't find the setup.myqdevice.com I am supposed to go to - in fact it doesn't seem to be connected to the Web at all.  Need help.
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William Bomash

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Posted 8 months ago

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MyQ Community Manager, Employee

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William, here are the steps to follow if your Wireless Garage Door Opener is not connecting to a router:

  1. Power cycle the router. Unplug the router and plug back in. Note: Once connected if the solid green light goes to a flashing blue and green, try power cycling the router.
  2. Check to see if the router is compatible.
  3. Test the Wi-Fi signal next to the MyQ W-Fi product. How to test the Wi-Fi signal strength in my garage
  4. MyQ Garage only (Does not work for Smart Garage Hub) - If using the iPhone Bluetooth for setup, verify that the wireless router is on a 2.4GHz frequency. The hub will not connect to router if the router is set to only operate at 5GHz frequency. If you are unsure how to check this, contact your router manufacturer.
  5. Check to see if the MyQ Wi-Fi product is within range of the router (between 50 to 150 ft).   If the Wi-Fi signal in the garage is low, move the router closer to the garage or get a Wi-Fi extender (see below). If it's a Wi-Fi garage door opener, an Internet Gateway can be used if the low signal.
  6. If any changes have been made to the wireless network name, password or security, erase the Wi-Fi settings in the test the Wi-Fi signal strength in my garage or  and set up the Wi-Fi again.
  7. Verify that the router security is set to a preferred setting. We recommend WPA2 with no mix mode. If the router has option for channel bandwidth, we recommend setting it to 20mhz. If you are unsure how to check this, contact your router manufacturer.  
  8. The MyQ Wi-Fi product is only compatible with 802.11 B/G/N. If the router is only configured for 802.11AC, it will not work. If you are unsure how to check this, contact your router manufacturer.
For reference: http://bit.ly/2HVr3XE.
Let us know how that goes. If you need any further assistance, we are happy to help!

Thanks, Chuck