connecting keypad cancels out MyQ app access and vice versa

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  • Problem
  • Updated 3 years ago
Every time I connect the wireless keypad, I lose access to open/close via the app, and vice versa. I either get flashing lights and beeping, or the wireless keypad turns completely unresponsive. Both are chamberlain. Keypad is 940ev, and program button is orange. I've tried resetting everything, and I'm very careful to not hold down the program button when trying to connect a new device.
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Amanda Duellman

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Posted 3 years ago

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Dawn, Official Rep

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Amanda - What are the model numbers of the remotes you have programmed to your garage door opener?