Cold weather makes my sensors not work

  • 1
  • Question
  • Updated 1 month ago
We live in Florida but when we have cold weather (between 40-55 degrees) the sensors do not allow the garage door to close. Any thoughts?
Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Elise, that's very strange. Checking into it now. Lauren
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
Elise, we've determined that your sensor requires a new battery.  The battery is a 3 volt lithium, size CR2450.  Let us know if you have any other questions.  Lauren
Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes
Thank you a solution. Exactly how do I replace the battery?
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Elise, let me check in with the technical team, I'll be back with you shortly. Lauren
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Elise, here are some instructions for replacing the door sensor battery. Let me know if you have any questions. Lauren

1.   Press down on the bottom of the unit to open the sensor and access the battery.

2.   Slide out the old battery and dispose of properly.

3.   Insert the replacement battery positive side up (+). Replace the battery with only the CR2450 lithium cell.

4.   Once battery is inserted, put the sensor back together, using the side labeled “TOP” to guide you.

Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes
Thank you.
Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes
We are having an issue locating the battery. Nothing appears to open to expose the battery. Is it in the overhead unit? The door control pad? Or the safety sensors at the bottom of the garage door? We have tried opening all 3 and have not been able to locate the battery. Please advise. Thank you.
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Elise, the battery is in the sensor. Is this the device you're looking at? https://goo.gl/fPVPd7
Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes
We do not have that device.  We purchased our unit at Home Depot in March.  Here is a link to the unit we have.  https://www.homedepot.com/p/Chamberlain-1-1-4-HP-Smartphone-Controlled-Ultra-Quiet-Strong-Belt-Drive...
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
Elise, thank you for sending this link. To diagnose this issue, please try using the self-diagnostic tool.  Review this article https://goo.gl/RCbWxc and let me know if this tool identifies your issue.  Thanks, Chuck 
Photo of Elise Sietz

Elise Sietz

  • 6 Posts
  • 0 Reply Likes
My husband found an article online on how to bypass the sensors to get the door to close. So far, since using this bypass, the door is closing without an issue. Hopefully it won't happen again. Thank you for help.
Photo of Jonathan Granados

Jonathan Granados

  • 1 Post
  • 0 Reply Likes
Would you or your husband happen to remember what article he used on bypassing the sensors? I am having the exact same problem with my garage door sensors
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Elise, thanks for being so resourceful and for letting us know. Lauren