Close Error - Too many attempts

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  • Question
  • Updated 7 months ago
  • (Edited)
After looking on this site I see this is a common problem, but did not see a solution on the site.

I've had MyQ for over 2 years and just recently started having this problem on BOTH controlled doors.  Both openers are older and the panel has been upgraded to MyQ capable.  I've replaced 1 of the panels to see if that would help.  NO.  I then replaced the network interface with the new HOMEKIT compatible version.  No difference.

My sensors are hardwired into the opener and are operating correctly.

One weird thing that I do see is that when I am trying to use the IOS app to open the door it starts by saying it has been closed for 8 hours, but after pressing the open button it changes to say closed for 3 minutes, then says opening and works.

the Close error has about a 50/50 chance on 1 door and 25% chance on the second door.

Please help.
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michael

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  • Frustrated

Posted 11 months ago

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TechGuy8

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Your intermittent problem may be due to WiFi signal. 
Is there any problem with your other WiFi devices in your house?
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MyQ Community Manager, Employee

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Scott, happy to hear you were able to resolve the issue. Please don't hesitate to reach out with any further questions. Lauren
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Jimmy Nguyen

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Where sensor he is referring to? Is the wall unit? How was the battery replaced?
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Scott Adamson

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My opener doesn’t have wi-if built in so there is a sensor at the top of the garage door that tells the system if the door is up or down. It’s attached with Velcro to the top of the door and is a black plastic box about 2 inches square. The battery is inside . It takes one of those flat ones like a watch battery.

I change it and now it’s working perfectly!
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MyQ Community Manager, Employee

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Scott, so good to hear it's working. Thanks, Chuck
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Steve R

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Happy to hear that some have resolved this with the battery replacement.  It should be pointed out, however, that many of us with this issue don't have anything with a battery.  I have the Internet Connectivity Kit (gateway and wall button).  The error keeps happening...
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Robert H

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I’m getting the same issue. I’ve used MyQ for three years Without any issues until recently
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MyQ Community Manager, Official Rep

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Hi Robert, I'm looking into an answer for you. Chuck
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michael

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Wi-Fi is very strong in the area. Wifi access point is 15 feet away at most.
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michael

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I talked with support today, while they did not have a resolution, it looks like a common cause of the issue is that the obstruction sensors are blocked for more than 4 seconds.  When this condition occurs, it makes the system think that there is a consistent blockage and door needs to manually operate to overcome the issue.

The other potential cause is that the obstruction sensor is being tripped while the MyQ system still thinks the door open/close is in progress.

Support says they are working to overcome both of these issues, but in the mean time:

1 wait until the app says door open before entering/exiting the garage
2 enter/exit the garage in less than 4 seconds
 
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mike breed

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I have the Internet Connectivity Kit which has NO battery.  I was getting the same errors all the time for past 4 months  I went and cleaned the lens on door sensors and realigned them.  They seemed a little out and dirty.  Before cleaning and aligning, when I used the web app and opened the door, I went out side and walked through the sensors and back.  Had the error on the web app when I went back in the house.  After cleaning and aligning the sensors.  I retested and did not get the error walking through the sensors.  Before doing all this,  I also noticed that Wifi would get the error but after going to LTE on iPhone and restarting app several minutes later the error was gone and I could close door.   Need reliability in this app.  
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michael

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This is still an issue.  The 4 seconds suggested by support is not accurate.  I have had the sensor break for fewer than 4 seconds and still had the issue.

Someone, anyone?  other ideas?
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Jimmy Nguyen

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I also have the same problem all of sudden.  I was working fine for almost a year.  It started to show too many attempts error recently.  I think Liftmaster is having an issue with their server.

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Jeremy

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I used this system for several years, without issue, until the last few months. I have been battling this issue and it is frustrating to say the least.

MYQ Community Manager- can you post replies, suggestion or solutions to this site instead of emailing the end-user? It’s obviously a widespread problem at this point. What has changed with the software to cause this? My Hardware hasn’t changed

-only happens when controlling device is on WiFi
-garage door sensors do nothing when the door is on the way up? Why is the MYQ software recognizing they are crossed? Why only on WiFi?

Thanks in advance for clarification.....
(Edited)
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Steve R

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I have the MyQ internet connectivity kit with the gateway and the wall-mounted garage door button that communicates with the gateway.  The "close error" problem is driving me positively crazy and has been for several months.  If I needed to open the garage door remotely for some legitimate reason I'm mortified that I'd not be able to close it.  I've lost a lot of faith and trust in this product.  The error seems to occur for no particular reason and DEFINITELY at times when I know for certain there have been no known problems.  For example, my wife and I were out of town for a few days.  No one was home and no one opened or closed the garage door.  She arrived home a few minutes ago and opened the garage door using a conventional remote opener in the car.  I opened the MyQ app after she opened the garage door and what did I see?  "Close Error".  This is a security issue!  If the garage door opened locally and I wanted to close it remotely, I wouldn't have been able to do it.  LTE/WiFi makes no difference.  Chamberlain may do well to just get rid of the logic that creates the close error entirely -- if I open the app I want to be able to see the status of and open/close the garage door from wherever I'm at.  The ability to control the door is far more important than being informed of a "close error", and even more important than being locked out of controlling things.
(Edited)
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Nial Pye

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Same issue here. Only started happening recently. Super frustrating to have continually walk back into the garage, close the door manually, open the door manually, walk back outside, wait for the app to refresh, close the door with the app. I take the dog on multiple walks each day. This is why I got this garage opener and gateway device!
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Peter Dascalos

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i have started getting this error as well. This is an app/device issue. They are going to have to debug and push a fix. I have quir using this completely. I am not happy at all....
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Nick Kreigh

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Mine is also doing this.  It does not happen to my wife.
I have reloaded the app and restarted the system.
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MyQ Community Manager, Employee

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Nick, Peter, and Nial, we're aware some users are having this issue and it is of our top priorities to find a solution. We'll post an update on this as soon as we can, thanks for your continued patience. Lauren
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Steve R

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Just to let you know, it's still happening to me and has for many months.  The "Close Error" occurs randomly and at the oddest moments.  For example -- if I exit the house and open the garage door from the inside control, then step outside and try to CLOSE the garage door with the app, I will often get the "Close Error".  In that situation, the only way to close the garage door is either with a remote in a vehicle or to go over to the keypad outside the garage and shut it.  It doesn't matter if I'm connected to the home wifi (which is still very strong outside the garage door), or force my phone to connect to Verizon data -- I can still get the error.  I've even tried switching the phone from wifi to Verizon, or Verizon to wifi, but the error remains.

The other thing that sometimes happens after I open the garage door is that if I attempt to close the door using the app, the app just "sits and spins" and the door never closes.  Forcing the app to close and reopening it does nothing.  If I wait long enough (a minute or two), the app will give up and then I might be able to close the door with it.

Between the "Close Error - Too Many Attempts" and the "sit and spin" the app does from time to time, the whole thing has become incredibly unreliable.  

Oddly enough, though, I have yet to experience a problem OPENING a garage door with the app.  Opening has not been a problem for me.  Closing?  That's where all the issues seem to abound.
(Edited)
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Scott Adamson

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I put a new battery in the sensor on the door and it seems to be fixed!!!
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michael

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It's odd that I started this chain and as of yet have not heard a peep from the community managers on this issue while several of the people who have commented have been replied to directly buy the community managers.

Frustrating, especially as the system worked flawlessly for 2+ years before this issue started occurring.

I agree with the threads above that it should ALWAYS allow the door to try to close and if there really is a blockage problem, go back up, that's what the pressure sensor is for!
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Steve R

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My impression, from having contacted Chamberlain about this in the past (called them on the phone months ago), and getting involved in this discussion forum, is that Chamberlain seems to have some major issues with customer support, technical support, and communication.  That pretty much covers all the product support bases, huh?  
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Jimmy Nguyen

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I can’t agree more. I think the CS manager should send out a communication to let the end users who have been affected by whatever bug they have.
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Dean

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I too have been going crazy with this problem. Worked fine for a year when I installed and I was getting the same errors. Mine seems to be working fine since I did the following. It is very important you follow these steps closely.
First, I removed the garage door from my account by logging into my account on my desktop computer. Next, I needed to reset the wifi network. That in itself was a lot of work to find out how to do this. I don't have the MYQ built into the garage door opener but rather the add on MYQ that I plug directly into the back of my homes wifi router. My reset button for the system is on my wall switch.. To reset the bluetooth on the MYQ network, do the following exactly in this order.
1. Remove the power from the gateway unit
2. With a paper clip or safety pin, hold the reset button down (small hole on the side of the gateway)
3. While holding the reset button, reconnect the power to the gateway. MAKE SURE YOU ARE STILL HOLDING THE RESET BUTTON WHILE YOU CONNECT THE POWER BACK
4. The blue and green LED will flash. Continue holding the reset button.
5. When the yellow LED starts blinking, release the reset button.
6. The blue and green LED will flash and the blue LED will turn off.
7. Once the green LED is on solid, log in to the account and register the gateway. (In my case, I set it up online like a new account. The prompts online will tell you what to do. In my case, with a wall switch, I had to push the LEARN button on the wall switch twice. THAT WAS IT. I logged in to my account as a new account and it has been working fine for the past few days.
ONE NOTE: I did notice that the house picture which used to be large on the home screen is now a smaller picture. Whereas I used to just touch the garage door image once to OPEN or CLOSE the garage door, now when I touch the smaller picture it comes up with a blue prompt of OPEN or CLOSE. You touch the blue command to perform the action. Maybe this is so you don't push the old way accidentally. I REALLY hope those having problems have success with this fix. Let me know if this works for you. Good luck.
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Steve R

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I've tried this before.  It seemed to operate fine afterwards, but the problems returned before long.
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JIMBO The orgional JIMBO

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     i do not have build in WIFI on my older Chamberlain and have apparently the same retrofit as the others - remote and hub. I just purchased and installed the system last Friday 04/27/18, So I have had it for 4 days now. I had no issues at first but as everyone ells, I am now getting an error on my iPhone app stating: Close Error. I attempted to close the door because I thought I forgot to close it and the app showed it is open and the app will not function. I'm at work and called my neighbor across the street who said it is closed. The app stated to close the door remotely, in which now my roommate has gotten home and opened the garage by the outside keypad and even though I have closed out the app and reopened it still shows the Close Error and that the door is open. I will be contacting Chamberlain customer service tomorrow and will post the results. Thanks, Jim.
(Edited)
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Scott Adamson

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I got my to work better for a short while doing things like you suggested and then after a week or two it was back to the same error.

I would try a new battery in the sensor that attaches to the top of the door first because if it works it’s the easiest and quickest.

Since I put the new battery in it’s really working as good as it was a year or so ago when I first installed it.

I believe the error for too many attempts is due to the lack of communication between the hub and the door itself. It’s sending the signal to open or close and nothing happens so it sends it again until it times out and gives the error.

I believe the hub sends a signal to the sensor so it can tell you in the app if the door is up or down. Then when you push the button in the app it activates the opener.

For the opener to work from your wall button, remote or keyless pad it doesn’t care if it’s up or down. The opener activates and stops when one of the switches on the opener is tripper by either up or down.

Without the sensor on the door the app could work exactly like the wall button, remote or keyless pad, except it couldn’t tell you if it’s up or down.
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Peter Dascalos

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New battery in the door sensor was the answer for me too. I tested the old one and it seemed to have plenty of juice but replaced after trying everything else... Just try the battery. One note: Get the number off the battery, it is not the standard one, I bought the wrong one twice...