Close Error

  • 1
  • Question
  • Updated 8 months ago
My app was working fine and a few days ago I started getting a "close error". Picture attached. I've tried several remedies to no avail. I did a search and saw others than the same issue but no resolution. Anyone resolve this? How? Suggestions?
Photo of Nichole Brown

Nichole Brown

  • 2 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Nicole,  I've requested some help from customer support. Look for an email later today. Lauren
Photo of Jen Knight

Jen Knight

  • 5 Posts
  • 0 Reply Likes
I need help with the same issue please!!
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 135 Reply Likes
Jen, thanks for reaching out. Can you tell me a little more detail about the issue you're experiencing specifically? Thanks, Chuck
Photo of Jen Knight

Jen Knight

  • 5 Posts
  • 0 Reply Likes
I have a close error   - the door cannot be controlled because of too many failed attempts.  Please operate the door locally to reset and allow unattended operation 

We have tried to reset the system at the wall and on the actual unit, uninstall  and re-install the app.   open / close the door from the control pad on the wall and in the car, all to no avail of having the app work or having the message disappear.  really disappointing as the app is the reason why we got this garage door opener!
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 135 Reply Likes
Jen, common causes we've seen for this are either an obstruction to the sensors or the sensor think there is an obstruction.

When the sensors are blocked for more than 4 seconds, the system thinks there is a consistent obstruction. Another cause is the obstruction sensor is being triggered by something while the MyQ system is processing an open/close command.

Our support team is looking into overcoming this issue, and in the meantime suggests two options: (1) Wait to enter/exit until the door app says open. (2) Enter/exit the garage in less than 4 seconds.

I hope this helps, while we work on a more complete resolution.
Thanks, Chuck
Photo of Jen Knight

Jen Knight

  • 5 Posts
  • 0 Reply Likes
the app has been with the garage door in the "open" state for more than 2 weeks now. I have checked the sensors and there is nothing blocking them,. the door functions normally, it is just the app that is not cooperating and has the error message as mentioned above.  
Photo of Jen Knight

Jen Knight

  • 5 Posts
  • 0 Reply Likes
as anyone going to respond to this inquiry???  I am still having issues. and have not heard from anyone. 
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 134 Reply Likes
Jen, I've asked a support agent to contact you for assistance. Please look for an email. Chuck
Photo of Steven Frisko

Steven Frisko

  • 3 Posts
  • 0 Reply Likes
I'm having the same problem here. Can we get an update or help or something please
Photo of Jen Knight

Jen Knight

  • 5 Posts
  • 0 Reply Likes
Try to reset the wifi on the unit.  it worked for me. 
 This is the message I received and followed - it worked,. 

once your opener is back online you should be back in business without "too many failed attempts".  How to get your garage opener back online?

I will assume that your opener can access a Wi-Fi signal.

1. clear the old settings
- Press and hold the black adjustment button on the garage door opener until 3 beeps are heard. There is an initial beep, continue to hold the button approximately 6 seconds, during this time the up arrow will be flashing. 
- Wait a few seconds for the LED light to turn off. Wi-Fi settings are clear.

2. connect the opener back to Wi-Fi
Before you can connect a Wi-Fi garage door opener to your home network, you will need:
•A smart phone or tablet
•Broadband Internet connection
•A strong Wi-Fi signal in the garage, see How to test the Wi-Fi strength in your garage
•Your network password

- Activate Wi-Fi learn mode. •Using a Smart Control Panel, Go to Menu > Program > Wi-Fi Setup
Note: If your door control does not have this feature, press and release the yellow learn button 3 times.
•The garage door opener will beep one time and the blue LED will blink under the black adjustment button (this button is located between the two arrow buttons)
- Connect to the MyQ Wi-Fi network. •On your mobile device, go to Settings > Wi-Fi, and select the network with the MyQ-nnn prefix.
- Connecting the garage door opener to your home Wi-Fi network. 
•Launch the web browser on your mobile device 
•Go to setup.myqdevice.com and follow the on-screen prompts to add the garage door opener to your home Wi-Fi network.  
•follow prompts on phone and enter network credentials
- once complete, login to MyQ account and test the garage door opener to see if things are working as they should 
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 134 Reply Likes
Jen, thanks for sharing these tips. Chuck
Photo of Nichole Brown

Nichole Brown

  • 2 Posts
  • 0 Reply Likes
It was the battery in the receiver on the door! I never got the low battery warning!
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 135 Reply Likes
Nichole, sounds like you got it figured out. Let us know if you need further assistance. Thanks, Chuck