close error on both iOS and Mac Computer

  • 1
  • Problem
  • Updated 2 years ago
Just installed the MyQ INTERNET GATEWAY. Followed all the instructions. BUT I Keep on getting CLOSE ERROR everytime I open the garage door with the APP or computer. 

Please help!
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R

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Posted 2 years ago

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Michael Parker

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It's possible the gateway is not getting a strong enough wifi signal if possible move the gateway or wifi router/access point closer together
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R

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I did put it closer but still get the errors
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Michael Parker

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If it opens but does not close with the app then might be a problem with the gateway itself. If this is a new install try calling their support number they can walk you few some more things
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R

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thank for the advice! i was on the phone with their tech support and they said it might be a connection problem on the wires on the garage opener itself. So i opened the back again and pushed all the wirings in and after that everything worked perfectly. it may have been moved when i opened the back to program the gateway...  =) PROBLEM SOLVED