Close Error - Internet Gateway 828LM - Too many Attempts

  • 1
  • Question
  • Updated 1 month ago
I have the MyQ 828LM, worked flawlessly for months, the past two months during it closes about 50% of the time(even less during morning hours).

Have tried the app across multiple devices, both android and ios. Tried resetting the device, unplugging and replugging, resetting WAP's, and nothing has worked.

Based on the community it looks like many people have this issue and it's most likely server side.
Photo of Tom

Tom

  • 2 Posts
  • 0 Reply Likes
  • angry.

Posted 2 months ago

  • 1
Photo of Jonathan McKay

Jonathan McKay

  • 1 Post
  • 0 Reply Likes
Mine has gone offline again 76 days ago for no reason. Cantreset it

Chamberlain group support next to useless

Time for heavy handed Consumer third party interventionĀ 

"Fair Go' is my next step
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 257 Posts
  • 9 Reply Likes
Hi Jonathan,

Thank you for being part of the myQ community. We would be happy to assist you and escalate your request. Please email us at social@chamberlain.com with the subject line "myQ community. myQ offline-status. Jonathan McKay."
Photo of Tom

Tom

  • 2 Posts
  • 0 Reply Likes
Can I have a ticket as well?
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 257 Posts
  • 9 Reply Likes
Sure thing, Tom. Please email us atĀ social@chamberlain.comwith the subject line "myQ community. myQ offline-status. Tom."