Charging for IFTTT?????

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Dan Baumann Jr

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Posted 2 years ago

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Rori Stumpf

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The year is 2017 and Chamberlain thinks product integration is an optional premium feature.
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Frank Jones

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go rate all their stuff 1 star. 
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MyQ Community Manager

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Frank, let me know how we can help address your concerns. Lauren
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Troy Gamble

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I can't believe Chamberlain wants to charge $1 / mo. To integrate with other apps. I'll take a much closer look at replacing my Chamberlain with an alternative that doesn't charge a monthly fee. This is crazy. Whoever came up with this idea should be fired.
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MyQ Community Manager

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Troy, thanks for sharing your feedback on this matter. Our MyQ Smart Garage Hub is equipped with great management and monitoring functionality on it's own. Subscription fees are only applied for the use of IFTTT and Google Home integrations. Which are you most interested in only IFTTT or Google Home too? You could consider the free trial to evaluate which integrations you prefer. Lauren
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Arron

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I just paid for Chamberlin's top of the line model. Only to find out that they want me to pay to integrate it with my Google Home! 1 star rating from me. I hate companies that try and nickel and dime you.
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Samer Matti

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I'm never buying their products ever again... 1 start from me too
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MyQ Community Manager

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Samer, is there a particular issue you're having with one of our products? Lauren
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Stuart Brazile

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There's no action for Open Door, AND it seems that only garage doors are recognized.  Those of us with MyQ gate openers have been ignored.  If you're gonna charge for this service, at least make it work for all your MyQ products.  As it stands now you will be the brunt of jokes in the automation community.
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MyQ Community Manager

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Stuart, let me know if you have any questions I can assist with. Thanks, Chuck
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Llessur Hsinav

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I will also not by Chamberlain ever again myself this is nickel and dime me at its worst I'm disabled on a fixed income and they want me to pay 10 bucks fuck them
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A. Judeh

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Not buying again for sure! And will never recommend. Charging for something free!! Huh.
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Jarrod Lilly

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Yeah. It’s absurd they charge for IFTTT integration. Never heard of that before.
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John Tate

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Disappointed is an understatement. Have been a customer for decades. Have Chamberlain equipment in both my home and shop (6 overhead doors in total -all Chamberlain). Just getting into automation, and to see that they want $10 a year for "premium integration"? On top of the MyQ investment? Well I guess I don't have much $$$ into the MyQ, I'm sure someone else has a similar interface for openers. And I know one thing for sure, when these openers need replacement, I will NOT be shopping for a Chamberlain. When will these companies learn, it's not the $$$, it's the principal????
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KWolfe81

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Not only that, but there's no IFTTT action for open door!
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Tristan

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Pretty sure this is false advertising...
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Matthew Derp

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Terms and conditions in the MyQ app say they can charge us. Lame. 
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Tristan

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Well, it definitely doesn't violate their terms of use agreement, but it does contradict their marketing copy, which would still constitute false advertising, since they have yet to remove the reference to the product having no monthly fees/service charges. 
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Rori Stumpf

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Right. Forget the legal angle. It's just bad and unfriendly policy.
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Cameron Vetter

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This kind of fine print license agreement stuff rarely holds up in court, they have to prove that you read it for it to be binding.  False advertising is false advertising, even if they believe it isn't false advertising in the letter of the law, it is in spirit and that is what the court of public opinion will judge them on.
(Edited)
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Tristan

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So, who's going to bite the bullet and consult with a class action attorney? 
(Edited)
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BBIE

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It says you can "open, close and monitor your GDO with your smart phone."  Can you do this?  Yes.  It says that there is no monthly service charges to do this.  Are there any?  No.

With all due respect, where does it say that IFTTT integration is provided with no monthly service fees?  IT DOESN'T.

Where does it say that ANY integration with ANY other home automation solution has no monthly service fees?  IT DOESN'T.

I can understand you all being upset that they want to charge a monthly fee for IFTTT or other integration, but you can't LIE about what it does and does not say.
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Tristan

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Where exactly does it say that integrations are provided for an additional fee? It doesn't.  The mention of charges in the marketing copy currently says "No monthly service fees." It does not specify if that is for basic usage or additional interactions. It only says "no monthly fees." Period. 

No other company to date has attempted to charge for access to IFTTT and Chamberlain doing so sets a very concerning precedent. It stifles innovation and is greedy and self serving. 
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BBIE

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Again, I ask you, WHERE does it say that the "no monthly fees" applies to integration with other systems? IT DOESN'T.  

What you're saying is that you expect Chamberlain to advertise that the WILL charge extra for something that has YET to be developed or created.  That's crazy.  Anyone who expects a company to advertise something that hasn't yet been developed or created is out of their mind.

If, one day, Ford offers integration with your refrigerator and wants to charge for it, are you going to complain that they didn't tell you two years ago - BEFORE it was developed - that they would charge for it?  That's the SAME thing you're saying now.
(Edited)
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BBIE

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For the record, I do NOT agree with charging for integration. But what you are claiming (that the "No monthly fees" applies to FUTURE integration) is pure nonsense.  It doesn't.
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Tristan

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The fact that they haven't updated the marketing materials and we're now going on 2 weeks post IFTTT/GoogleHome rollout means they're now willfully lying to their customers. 
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Tristan

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BBIE, It appears you're not aware that they officially released the IFTTT and Google Home integrations on 8/31. We're not speaking in hypotheticals. The pitchforks didn't come out until after the press release. 
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BBIE

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For the third and final time, show me in the image cut and pasted above where it says they are providing INTEGRATION with IFTTT and Google Home at no cost.  Go ahead. Just copy the image, highlight where it says this and I'll admit I'm wrong.
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BBIE

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No where in their product literature nor on their web site does it say that IFTTT or Google Home integration is free. No where.  FACT.

That's the ONLY point I'm making.
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BBIE

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In fact, the fine print clearly states that NEW SERVICES may cost extra (fees). Did I say this was a smart business decision?  No, not at all.  But you are literally putting words into Chamberlain's mouth.
(Edited)
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Tristan

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In the current marketing copy that Dennis James posted below is says clear as day "No monthly service charges." That is the version that appears on Chamberlain's site right this minute. If they want to charge for IFTTT, they need to pull that line from the product description. Plan and simple.
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BBIE

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And you said "The fact that they haven't updated the marketing materials and we're now going on 2 weeks post IFTTT/GoogleHome rollout means they're now willfully lying to their customers."

The only LIE is what YOU posted.  There are no monthly fees for what they advertised as having no monthly fees.  YOU are injecting something that is not written or advertised.

I'm as pissed about the cost-for-integration as you are.  I have three (soon to be five) Chamberlain GDOs and half a dozen switches.  I'd LOVE the integration, but won't pay for it.  But that's not what I'm talking about.  I'm talking about calling someone a liar when they have not lied.
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BBIE

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NO WHERE in the "current marketing copy that Dennis James posted" does it say one thing about IFTTT or Google Home integration.  It says you can use your smartphone to open, close and monitor your GDO ... with no monthly fee.  And it's ACCURATE.
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Dennis James

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All it needs to say is, " No monthly service charges" that's it. Now they want monthly service charges. Doesn't matter what service it is. A service charge is a service charge. Like I said before, they want to start charging for these intergrations; they should start rewording their product literature and boxes the units come in to inform new customers there will be monthly service charges for 3rd party intergrations. And believe me, if they do that they know their sales will tank. So they pulled a dirty Sanchez on their existing customers they know that want these services and are trying to make us pay for them. Which I will not pay for it. I would like to use voice commands to open and close my door. Is it really that important or necessary? No, maybe just more convenient and a cool thing to play with. Will I rreplace my GDO? Not right away, but if I do see something that'll do what I want without getting nickel and dimed with a subscription... I will replace it. And never look to Chamberlain, Liftmaster ever again. And for as long as I'm alive I will always discourage people from buying these products, either at my local hardware store or Amazon. Because what Chamberlain pulled was wrong. And they can go "F" themselves. Thank you.
(Edited)
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BBIE

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Wrong, Dennis.  You CAN use the production WITHOUT MONTHLY SERVICE CHARGES. I have been using it for several years, including this morning, WITHOUT MONTHLY SERVICE CHARGES.  Stop LYING.
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BBIE

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Dennis said, "Like I said before, they want to start charging for these intergrations; they should start rewording their product literature and boxes the units come in to inform new customers there will be monthly service charges for 3rd party intergrations."

START charging for integration? This implies that they have provided integration at no cost but are NOW charging for it.  Again, a lie on your part.
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Tristan

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Actually nest and wink integrations were provided free of charge...
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David

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Found the Chamberlain shill.
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Dennis James

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So am I genius. I've been using it for 2 years. And as I recall about a year ago Chamberlain and wink had a thing going where you can use shortcuts to voice activate door. Then all of a sudden they pulled their API which broke it. They saw a way to make extra cash and they started this subscription thing. I don't know what's so hard for you to understand. With the gateway the product page states no service charges. Now they want service charges. So I'm not lying , pound it.
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BBIE

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That's outstanding that it was provided for free, but it's irrelevant.  To my knowledge, Chamberlain never advertised (product literature, web site, etc.) that Nest and Wink integration was "Free", only to start charging later.  THAT would be false advertising.
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BBIE

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Not a shill at all, David. You simply can't handle the truth.
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BBIE

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Dennis:  Did Chamberlain every advertise (product literature or on their web site) that Wink integration was included at no monthly fee? I never saw anything, and I've been using the products and on their web site for years.
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BBIE

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". With the gateway the product page states no service charges. Now they want service charges. So I'm not lying , pound it."

I use the gateway and my phone to open, close an monitor multiple GDOs and light switches every day.  Have been for years.  Never paid a fee. Don't have to pay one now and it's working just fine.

The only "pounding" being done is by you, lying about what was NEVER advertised as free.
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BBIE

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Bottom line, if you want to bitch about a company charging for a new feature (e.g., integration), the I'll be right there to bitch WITH you.  I think it's IGNORANT of them to try to charge for the new feature. But don't make shit up, because that's exactly what you're doing.
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David

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What matters that a lawyer could very reasonably argue that Chamberlain's ad copy that says, "no monthly service charges" could very easily confuse consumers who would be likely to believe Chamberlain will not charge them ANY service charges. Usually companies throw an asterisk onto the end of something like that when what they're saying isn't completely true.
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Tristan

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Exactly David. While it's up for debate if it's false advertising, it is at the very least deceptive advertising. Failure to disclose additional charges until after the point of purchase is definitely frowned upon by the FTC.
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BBIE

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Wrong again, David.  Monthly service fees are NOT required to use the product.

You don't HAVE to integrate with IFTTT or Google Home in order to use the product. To say any different is simply a lie.

Again, I use it EVERY DAY without paying service fees, and I use it to do EXACTLY what is advertised alongside the "no monthly fees" bullet.  

Sorry, but neither you nor any attorney can ADD WORDS to an advertisement that aren't already there, then claim the company said them.
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BBIE

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Wrong again, Tristan.  Nowhere has Chamberlain EVER advertised that IFTTT and Google Home integration is free, nor have they ever advertised that ANY integration is free.  
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David

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Sorry, but it says "No monthly service charges." Period, full stop. It doesn't say "except for this, that, and the other." At the very least an asterisk should've been tacked onto the end.

Btw, nobody said you HAD to integrate with any of those services, so now it's you putting words in other's mouths.
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BBIE

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Nope.  It clearly states WHAT you can do (open, close, monitor with your phone) and that it costs nothing to do this.  FACT.  Sorry that you can't read or understand ENGLISH.
(Edited)
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Tristan

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BBIE, the marketing materials state "Works with Nest", "Works with Wink" as well as "No monthly service fees." So a consumer should be able to infer that these interactions are free, which they are. 

If you say "No Fees" and do not provide any caveats to that statement, then you cannot charge a fee for any additional service, even if it is optional. It's that simple. You need to stop trying to spin this, because all you're doing is making yourself look unintelligent. From a legal standpoint, "No Fees" is a definitive statement. 
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David

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I can read and understand English quite well actually. It's clear though that the only thing left for you is to resort to ad hominems.
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Cameron Vetter

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Stop feeding the troll, if he doesn't get it he doesn't get it, for the rest of us, spread the word in reviews and feedback that Chamberlain is practicing deceptive marketing.
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BBIE

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>> If you say "No Fees" and do not provide any caveats to that statement, then you cannot charge a fee for any additional service, even if it is optional.

The advertisement CLEARLY DESCRIBES what you get (bullet #1 and bullet #2), and then in bullet #4 states that no monthly service charges are needed -- FOR THOSE LISTED FEATURES.  This is not rocket science nor long division.

You can keep ADDING (your own) words to product literature and web sites, but that doesn't change the fact that those words are NOT THERE.  NOWHERE does it say anything about Wink, Nest, IFTTT or Google Home integration.  Nowhere.
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BBIE

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Cameron - I'm not a troll.  

David, I'm stating FACTS.  Ad hominems?  What part of "THOSE WORDS ARE NOT CONTAINED IN THE ADVERTISEMENT OR ON THE WEB SITE" is a character attack?  What I said is FACT, based 100% on the advertisement posted by Dennis.
(Edited)
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David

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Questioning my comprehension of English is where the ad hominem comes in. Can't believe I had to spell that out for you.
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Tristan

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At this point, you're either a troll or a shill, and this will be my last response to you. Maybe someone else will feed the troll, but I'm done. 
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BBIE

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So I've asked you all multiple times to point out where - anywhere - that Chamberlain has EVER stated, written, or advertised that IFTTT and Google Home integration were "free", yet nobody has done that.  

Over and over, I've been called a troll while being simultaneously being told that I'm using ad hominem attacks.  

Sorry, but calling me a troll because you don't like the FACTS that I'm presenting makes YOU the one guilty of ad hominem attacks.  

Interesting that you're accusing ME of doing EXACTLY what YOU are doing. Saul Alinsky would be proud of you.
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David

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It's called lying through omission. You're the only one here defending Chamberlain on their sleazy advertising practices. FYI, there's also past precedent for them lying to customers. HomeKit was supposed to be added for free through a software update and look what happened there. Customers ended up having to purchase more equipment. It also took them 2 years to do so, after countless communications of "it's coming soon." Chamberlain deserves exactly zero benefit of the doubt after that debacle.
(Edited)
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BBIE

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No, it's called "putting words into peoples' mouths".  

I'm not familiar with HomeKit or what was promised, so that is irrelevant to this topic. 

Again, you can't put words into someone's mouth and THEN claim they lied about something.  

They NEVER advertised nor promised you IFTTT or Google Home integration for FREE.  I'm sorry that you can't accept FACTS.
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David

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Sure, ignore the mountain of lies on HomeKit from Chamberlain and the fact that they have swindled their customers before. It is entirely relevant because it shows that Chamberlain has no qualms about lying to their customers when it comes to their products and integrations. FACTS have been presented and you ignoring them doesn't change the reality that Chamberlain has ALREADY proven themselves liars. I, like others, am done with this conversation. Nothing to be gained in discourse with someone who chooses to ignore the evidence of what Chamberlain has done before.
(Edited)
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BBIE

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David, I'm not IGNORING anything.  I openly admitted that I was not familiar with the HomeKit situation.  Therefore, it would not be appropriate for me to discuss the HomeKit issue.

If you expect me to defend something that I have NOT used or have knowledge of, then I'm sorry to disappoint you.

I'm going to say this one last time:  I'm NOT defending Chamberlain.  

I'm NOT defending their decision to charge for something that everyone else does NOT currently charge for.  That's ASININE.

In fact, as the owner and user of more than half a dozen Chamberlain MyQ products, I'm PISSED that they are charging for IFTTT integration.

The ONLY thing I'm stating here is that some of you are claiming that the advertisement (posted by Dennis James) is proof of false advertising when, in fact, that is not true.  They never claimed to provide IFTTT or Google Home integration for free.  Never.  That is the ONLY message I'm trying to convey.

I know everyone is pissed.  Again, I'M not happy.  But at least be truthful and factual about what is and isn't being advertised or promised by Chamberlain.

I'm not ignoring evidence, David.  I'm refusing to comment on a topic that I am not familiar with (HomeKit).  To do differently would be irresponsible.
(Edited)
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Tristan

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If all you want is proof of false advertising, here you go. As an FYI Model #myq-g0201 mentioned in the third image is the MyQ Garage device.

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David

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BBIE, consider yourself now familiarized on the issue, courtesy of Tristan.
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Tristan

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'Welcome. :-)
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BBIE

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That's great.  Now I see that HomeKit is an issue.

But I'm still waiting on Tristan, David or anyone else to show me where Chamberlain advertised IFTTT or Google Home integration at no cost.  Remember, THAT is what my ONLY comments have been about.

I await THAT evidenece (screen shot of advertisement or web site) to be posted ...
(Edited)
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Tristan

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I have no damning evidence of that on hand. What I do have is the following.
  • Screenshots of strong hints that IFTTT would be coming (eventually) from the community managers on here
  • Omission (whether intentional or not) until release day that there would be any intention to charge for IFTTT
  • Historical precedence that no other IFTTT partner has every charged an access fee for IFTTT integration
  • Blatant evidence of previous intentional false advertising (Homekit Fiasco)
I will concede that this is not cut and dry false advertising, but there is definitely a case for deceptive advertising practices and a prior history of false advertising. 
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Rori Stumpf

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Maybe you should go to law school first? ;) the only thing they're guilty of is lack of vision for smart home integration . That isn't a crime.
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Tristan

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I assume based on your comment that you've passed the bar. Is that correct? 
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Tristan

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It looks like Chamberlain has realized their advertising was deceptive and updated their marketing copy. They have completely removed the line regarding no monthly fees... I wonder why?

  • No systems necessary and no monthly service charges.

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BBIE

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Deceptive?  You're making an assumption as to WHY they removed it.  Did you talk to them and did they TELL you that they removed it BECAUSE they didn't want to be DECEPTIVE anymore?

How about "they removed it because it was ambiguous to people who don't understand the difference between standard and premium services"?  Just as plausible.
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BBIE

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Tristan said: "I will concede that this is not cut and dry false advertising, but there is definitely a case for deceptive advertising practices and a prior history of false advertising."

First, I want to thank you for finally understanding that THAT (your first sentence) was the ONLY thing we were disagreeing on.  My only claim was that what was posted (by Dennis) did NOT amount to false advertising. Oh, and yes, one of my two degrees included copious numbers of classes in civil and business law.

Second, while being deceptive is possible (we can't rule anything out, so I concede  that point to you), I would venture a guess that it's little more than us reading into something, something that's not there.  I highly doubt that, when they were getting ready to announce/roll out the IFTTT integration as a premium service, someone executive @ Chamberlain jumped up said, "Hey, let's leave that "no monthly fee" in our advertisement on the web site to trick people into thinking all these NEW services are FREE when, in fact, they aren't.  I'd venture a strong guess that they never even THOUGHT about it, to be honest.
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Tristan

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BBIE, while I agree that they probably did not intentionally leave that line in the adcopy to trick people, but doesn't mean it wasn't deceptive.
(Edited)
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BBIE

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Deception requires intent.  An oversight lacks intent and, as such, lacks deception.
(Edited)
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BBIE

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I'm glad this conversation returned to a less aggressive tone. Thanks.
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Cameron Vetter

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What a scam, this makes me want to rip my garage door opener down and throw it in the garbage.  I'll never buy chamberlain again.
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Dennis James

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They're updating their openers.
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BBIE

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There's no cost or monthly fee to use your phone and the MyQ app to open, close or monitor your GDO.  Your image is misleading.
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Scott M.

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Love it!
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Tristan

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Jeff Dempster

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lol
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Dennis James

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Matthew Derp

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Tristan

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Just noticed an interesting update to Chamberlain's website...
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Rori Stumpf

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I don't think this is false advertising. The foolish fee is an optional add on and the system (obviously) can work without it. That said, the integration fee is ridiculous in a world where integration has now become a standard product feature.
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Tristan

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I'm sure if Chamberlain continues down this path, someone will arrange a jury to make that decision. As litigious as our society is nowadays, it's only a matter of time. 
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Dennis James

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Think what you want. But when I bought my opener and gateway I was under the assumption that there would be no monthly fee or service charges. And low and behold, they now want to implement " Service Charges" by means of a monthly, yearly subscription to use FREE services to be able to use the product we bought how we'd like. Every other connected device I own does not require a monthly subscription. Purchase of the gateway should've been enough. So I believe it is false advertising.
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Tristan

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Dennis, I feel exactly the same way. I purchased my gateway, and later my myq enabled belt driven GDO under the impression that there would be NO monthly fees and with reassurance from Chamberlain that additional integrations would be announced over time.
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Matthew Derp

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Touche Chamberlain. Touche.

(Edited)
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BBIE

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"... and with reassurance from Chamberlain that additional integrations would be announced over time."

Humor me, Tristan.  HOW did they assure you that 'additional integrations would be announced over time' AND these future additional integrations would be free?

Based on their disclaimer (above), it clearly states that they did/do reserve the right to start charging fees for "new services", "new apps", or "your continued access to and use of the enhanced MyQ system."

I'm honestly trying to understand where your justification of free FUTURE services (i.e., services that did not EXIST when you bought the product) comes from.
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Dennis James

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I still don't agree with BBIE. No monthly service charges mean no monthly service charge. No matter what. He can filibuster all he wants I could care less what he says. He should also think about removing the Chamberlain prophylactic from his tookus. Reply all you want, no one cares. It was a horse shit move by Chamberlain 99% of the people here think so also.
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Tristan

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Just noticed an interesting update to Chamberlain's marketing copy...
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BBIE

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You don't have to agree with me, Dennis.  That's the beauty of America.  We are free to choose.

You're confusing what's offered for FREE and what's (later) offered as a PREMIUM service aka an ADDITIONAL service, over and above the standard FREE services.  

Still 100% free: Open, close and monitor your door with the app, as identified in the advertisement.

NOT (yet) free: The NEW functionality that was added as a premium/add-on/additional service aka IFTTT and Google Home integration.

They're PREMIUM services.  You don't HAVE to pay them.  But you don't get them for free, either.  

Again, I'm WITH you in that they should NOT be charging for this.  It's crap.  It's a poor business model.  I think it will eventually be changed.

Tristan:  Maybe all the bitching and infighting has led Chamberlain to remove the ambiguity from their advertisements.  I think that's a good thing.  Now to get them to offer the integration for free like most everyone else, right?
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Tristan

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"most everyone else..."

Who else charges. I did wuite a bit of research and couln't find any other IFTTT or Google Home partner that charged specifically for the integration itself. Some charged for their service, which is understandable, but no one charged an additional fee just for IFTTT or Google Home support.
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BBIE

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Semantics, really.  I try to avoid using words such as "all", "every", "never", etc., because there's no way to be 100% positive in most cases when using those words in this context.  YOU may not have found another company that charges for integration, but that doesn't mean there isn't one out there.  That's why I use words such as "most" or "few" instead of "all" or "none".
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Tristan

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Understandable.
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Dennis James

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I'm getting emails that people are commenting on this thread. But when I go to site there is no update. Just checking to see if I've been banned or something. Wouldn't surprise me, they probably don't like hearing how we all feel ripped off. Remember when Obama said... " You can keep your doctor; you can keep your plan" we all know that was horsecrap. Just like Chamberlain said " No Monthly service charges." .... Same as Obama full of crap lies.
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KWolfe81

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Wow dude. Angry much?  Keep the politics to yourself.
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Dennis James

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I have the right to post what I want when I want. So if I want to express my political views, it's my perogative. Dude. Keep your suggestions to yourself. Dude.
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Dennis James

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And the only thing I'm angry about is getting bamboozled by Chamberlain.
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Tristan

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It takes a certain kind of special to go on a rant about a former president on a garage door opener forum...
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Dennis James

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All I'm doing is comparing two big scams. Didn't mean to offend any snowflakes. #MAGA!
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David

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I'm kind of glad you in particular got scammed. Not because you hate Obama or support Trump. Rather, because like Tristan said, it takes a special kind of nut to go on a political rant on a GDO forum lol.
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Dennis James

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Well David if you're here chances are you got scammed too. Man I make one remark about a past president and you libtards go out of control. I was just pointing out two American scam artist. Then the snowflakes start melting. I'm glad you got scammed too because you won't let it go. Get over it.
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KWolfe81

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No one else has indicated anything about their own political affiliation - and frankly, none of us care.  Maybe Lauren can lock and/or delete this thread?
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Tristan

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I know it's going to be a struggle, but can we at least make an attempt to stay on topic? This is a garage door opener form. Let's keep it that way.
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Dennis James

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Yes please, let us all calm down and stick to the topic of Chamberlain taking advantage of us all. I apologize for straying off topic.
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David

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I don't have a single Chamberlain product actually. I was one of the people waiting for 2 years for HomeKit support to finally arrive so I could upgrade my GDO's. Still waiting for the MyQ Garage 2.0 before I make a move because Chamberlain likes to pull the rug out from under customers.
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Richard Ruggieri

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Dennis, I concur.
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MyQ Community Manager

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Dennis, I can guarantee you haven't been banned. We may have different points of view on the benefits of subscriptions, but we're not going to ban you or anyone else from expressing your opinion. That's the point of this forum. Lauren
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Dennis James

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So Lauren, why don't tell us we're all wasting our time here because nothing is going to change. I know if nothing does change soon, myself and I'm sure a lot of other people alike are going to scrap their openers in the near future and get another that does exactly what we'd like it to do. Without a monthly subscription. Was looking forward to the intergrations coming out. Now looking forward to my opener coming out so I can get another without restrictions. You guys went about this all wrong. Existing costumers shouldn've been involved in these fees. I purchased your product based on the wording on box " No Monthly service charges".
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Tristan

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And yet I was banned from Chamberlain's twitter for the exact same discussion...
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David

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That's because almost nobody visits these forums, compared to twitter anyway. They probably figure if people can vent here, they can keep backlash somewhat contained.
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BobTheFactChecker

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@David then let's be sure to take this message to other sources (Reddit, etc). Let the world know about Chamberlain's attempted fleecing of their customers.
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David

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Good, I've already done the same.
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rossandrewyoung

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LOL the"benefits" of subscription. I.e. money flowing freely to Chamberlin with 0 expense on their side. You would think that this day in age upper management would see that a frustrated consumer (all of us looking to integrate) is worth more than $1 per month from each of those customers who pay and are bitter about it. I work with upper management of many companies prefessionally and this near sighted viewpoint is really surprising. How can Chamberlin be successful at all if this is the general mentality or is interdepartmental relations so siloed that they are missing something. Also, it should be recognised by upper management that anyone doing this level of integration is tech savvy enough to realize that this is an obvious gouge. I may buy a Garagio on principle alone. Also, you can buy a $5 relay for AC current by sonof that provides this "premium" integration. You have to pay $1 per month for the same level of integration on a device you paid $50 or much more for? But wait, there's also a $25 wireless opener component in there AND beeper AND a blinky light with a wireless spring sensor. Ok so the components may be worth what we paid knowing it is above the manufacture cost which is fine... but I'm still not seeing why the monthly fee. The awesome thing about technology today is it upgrades. The long term gain comes from satisfaction and sales not from $1 service plans and a bitter client.

Please let everyone in this form know WHEN management finally realizes this so we can say how great it is that Chamberlin listens to its consumers and corrects mistakes!
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Frederic Breaux

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The reason I bought a Chamberlain GDO was automation and integration. Charging more for integration is petty and beneath a company I would deal with long-term . I will not buy another Chamberlain GDO.
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BobTheFactChecker

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100% agree here. IFTTT integration is not something that ANY other company charges for. Every other smart home integration system I own (Google Assistant, Philips Hue, Nest, Rachio, etc) plays wonderfully with IFTTT, and they never attempted to nickel-and-dime their customers with a bogus "integration fee". I could easily afford the $1/month charge for either IFTTT or G.A. but refuse to do so out of a strong sense of principle.

Chamberlain would do well to nix this monthly charge ASAP, as well as the one for Google Assistant integration.  
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Dennis James

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Couldn't agree with you more. A real pathetic move by Chamberlain. Not only are they charging, you still don't have full control of you GDO. From what I saw by using IFTTT with Google Assistant you're only able to close garage by voice. You would assume if you're expected to pay you'd have full control of your GDO without restrictions. Nope. Just let us use the darn GDO we paid for the way we want!
(Edited)
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Tristan

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In case you were curious how much Corporate cared about our complaints, here's your answer. They don't, or more specifically, not enough to take any sort of meaningful action.

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Dennis James

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Not surprised, they're full of crap and hope they tank. I'll eventually replace my GDO and I would never consider Chamberlain again or recommend them.
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Tristan

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Same here. This weekend helped my father replace the 20 year old Craftsman in my parent's garage with a brand new Ryobi. While at Home Depot looking at their selection, he asked about my Chamberlain and my response was a simple "No."
(Edited)
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Dennis James

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How is the Ryobi GDO? Was thinking of going that route. What's the deal with their integrations? Having somewhat of a smart home , it's annoying having a device that has so many restrictions .
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Tristan

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From what I've read, the integrations are nice. Dads old school and barely knows how to work his iPhone, so I haven't played with them first hand. Freee access to Google home and Amazon Alexa. No IFTTT yet, but I wouldn't be surprised if it was added soon. Hopefully someone with more free time than me will create a home assistant component. That's the only thing preventing me from jumping ship, which is sad when my Chamberlain 1 1/4 is barely 6 months old.
(Edited)
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Dennis James

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Ryobi Garage Door Opener Module System Accessories https://www.amazon.com/dp/B01N1M0F0V/...
Looks pretty cool, with all of the modules you can get for it. Once I see there is ifttt for Ryobi... I'm there! MyQ GDO will be taken down and hopefully I can get $75 to $100 dollars for it gateway included. Sad. Chamberlain can go scratch.
(Edited)
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dss539

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You might do others a favor and share your MyQ experiences in the form of an Amazon review.
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Tristan

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Many of us have. I have personally shared my opinions on Homedepot.com, bestbuy.com, lowes.com, amazon.com and chamberlain.com on any device that includes MyQ technology. 
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John

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I suppose I will have to pay an additional dollar a month to get the open action enabled?
I suspect that will be sometime after 2020.  Seems to be about how long new features take.  Or, I guess I could buy something cheaper that actually works completely out of the box.  Garadget
(Edited)
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Dennis James

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I wouldn't pay them for anything besides from what I read you're only able to close door, while paying for their ridiculous subscription to use free services. So you'd be paying for integrations with limitations. F that and Chamberlain. Just waiting for another GDO company to come out with a product with all integrations and no limitations with no pathetic subscription. Then it's out with the old and in with the new. Never looking back at the crooks at Chamberlain.
(Edited)
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John

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I suppose I will have to pay an additional dollar a month to get the open action enabled?
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MyQ Community Manager

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John, I think you may be kidding, but opening the garage door is a standard feature in MyQ Garage and in MyQ-enabled garage door openers. Subscriptions only come into play with third-party integrations. And we'll continue to limit garage door opening capabilities to platforms that meet our stringent security standards. Lauren
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John

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Thanks Lauren for answering my question.

I can open MyQ door with Wink integration (Wink app only), but I can't use IFTTT, Alexa, or any other third party integration to open the door even with subscription.  Even the one with Wink that allows IFTTT to trigger shortcuts.   (MyQ doesn't trust Wink shortcuts & robots to open to door)

What platforms currently meet your stringent security standards?

So it seems, my fellow home automation enthusiast (IOT) , we will need to purchase an opener from a different company if we want to be able to use home automation to open our door and not be charged for integrations that only allow you to close the door.
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Rori Stumpf

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Good luck. Chamberlain is probably working on a horse and buggy solution next. They won't even offer door status... Never mind opening or closing.
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MyQ Community Manager

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John, appreciate the input. HomeKit is an example of an instance where users are able to open their garage doors through a third-party app. Lauren 
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John

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Lauren, thanks for the update!  HomeKit is the one thing I will never use for home automation. :) . That's why I went Android a long time ago.  I like to choose how I configure my devices.
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MyQ Community Manager

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Hi John, my pleasure.  Yes, how you configure your connected devices is your choice.  Feel free to let me know if you have any other questions.  Lauren
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KWolfe81

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Lauren,

Can you detail what stringent security standards means?  Is this something I could ever expect IFTTT to meet, or, realistically, should I start looking into to other solutions that Chamberlain cannot/will not provide?

Here's my use case  (one of, anyways): I want to put an NFC tag in my car.  When I'm getting close to home, I'd like to place my phone near the tag, phone reads tag, triggers IFTTT and have the garage door open.  All of the pieces are in place except for missing the IFTTT open action.  This will be more secure than leaving a garage door clicker in my car which someone can steal. Until I can do that, I'm not going to buy the security as an excuse for not providing the feature.
(Edited)
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MyQ Community Manager

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KWolfe81, our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services. Of course that doesn’t address your NFC tag question. I’m checking into that now. Lauren 
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KWolfe81

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Thanks for the reply.  I guess what I don't understand is that you trust IFTTT enough for us to provide some level of integration, but you don't trust them enough (e.g. don't meet your security standards) to let them open up our doors.  Is that accurate?
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MyQ Community Manager

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"Trust" really isn't the right word. But we do distinguish between opening a person's garage door and less risky functions like monitoring or closing the garage door. HomeKit meets our security standards, therefore we make the opening function available. Clearly, I'm not a security expert, so let me track down some more detail. Lauren
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Martin

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I don't understand why you aren't letting customers / consumers make this choice for themselves. While it could make your product look bad if IFTTT or Google is compromised, not giving consumers control over their appliances & agency to make security decisions for themselves feels way worse.
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MyQ Community Manager

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Martin, thanks for your perspective. At this time, we believe providing the ability to open the garage door through third-party apps that don't meet our stringent security standards is too big a risk. Lauren
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Rori Stumpf

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P.S. Your garage doors are not secure and can easily be breached with simple tools and the strength of a child.

if you are saying YOUR systems are not hardened enough then that's something you should address immediately. You could open up an interface to IFTTT and let users decide for themselves if they are willing to accept the risk out IFTTT access - just like everyone else does.

The bottom line , to me, is that you just don't WANT to modernize.
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MyQ Community Manager

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Rori, I can assure you we take safety and security very seriously. It's our number one priority. We apply multiple security layers to our MyQ technology and user accounts to ensure the strongest levels of protection.  Chuck
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Rori Stumpf

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Then there shouldn't be a problem allowing IFTTT access to those customers who want it.
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dss539

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Just be sure to warn everyone who might be interested in a garage door opener to steer clear of Chamberlain.

I wish I knew before buying that it had this ridiculous, arbitrary limitation. Competing products cost a little more, but they are worth it
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MyQ Community Manager

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dss539, MyQ Smart Garage Hub comes with great management and monitoring functionality out of the box. The subscription fees only apply to users who want added functionality from the IFTTT and Google Home integrations. Lauren
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dss539

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Lauren,

Yes exactly, that's what I'm talking about. Competitors are better. They don't charge for something that should be included, and is arbitrarily restricted only for money making reasons
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MyQ Community Manager

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dss539, we respect your opinion and know that you have choices out there. We hope you'll stick with Chamberlain. Lauren
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rossandrewyoung

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Hope should be reserved for something out of your controlActioms speak louder than words. Read about all the negative reviews etc that is listed only in this forum. You probably have 100 people for every person in this forum at least (read how they tally complaints from email, letters etc. in politics for estimates on opinions). If you do some math you can likely justify dropping this annoyingly small fee.
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Rori Stumpf

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Unfortunately they don't see the value in the goodwill itt will create.
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Frank Jones

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Guys/gals - in addition to complaining here, go and rating everything you own one star.  Especially their apps and garage openers.  It's one way to send a message. 
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dotcom624

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Use MyQ alerts to send you an email, have IFTTT watch for specific subject, perform an action. I used to use it before they even had this ridiculous "premium" feature to tell me when the garage opened or closed to check when a cheating spouse returned home each night. Worked great.
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Jeremy Frier

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Just bought a myq smart hub. Thankfully found this thread within the time that I can return it. Can't believe I would have to pay for ifttt support.
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scojack

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Let’s be clear. It is not support for ifttt they are charging for. It is the functionality.
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MyQ Community Manager

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Jeremy, we understand there will be some MyQ users who will choose not to pay for these integrated services. We have also heard from numerous customers that they find value in their subscription. We hope you'll reconsider, but respect your choice. Thanks, Lauren
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Ryan Fosnaugh

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So sad - such a good product but run by a company interested in squeezing current owners instead of growing market share. Should have chosen another brand.
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rossandrewyoung

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I would argue those customers see the value because they don't know that nearly if not every other manufacturer considers this a free feature.
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Richard

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It's weird that there isn't one post on here from someone saying "hey chamberlain, just wanted to let you know I really see the value in being charged for this", nor on your Facebook page or the multiple other forums where the talk of you business model has come up. Any chance these numerous users that you've heard from are also on your payroll?
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smanders

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Chamberlain,

I cannot pay for this service based on principal alone. It’s pathetic. No other IFTTT device I own charges for the integration and I own a crap load of different devices.

Secondly, having the only supported action as “close” is also sad and really a joke. I am sure you have it this way for liability reasons. Chamberlain is scared they may get sued for someone’s house getting robbed.

Wake up Chamberlain, or you will slowly disappear.

BTW, to get around this pathetic limitation, I connect a WeMo Maker to my garage door and that simple solution provides TONS more IFTTT functionality with no monthly fee. I even wired up a proximity sensor to detect if the door is open or closed. The relay is just connected to an extra garage door opener using the momentary mode so the WeMo controlled GDO is completely it’s own independent system.

smanders
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rossandrewyoung

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Mind you, I can see "hey Google, open the garage door" being a problem from outside the home.
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Jeremy Frier

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It's a choice that should be up to me the owner of the device though. I returned myq and went with garadget (couldn't be happier with the decision), and am able to make that choice, also able to integrate with smartthings for free as one would expect. After reading through all of the related comments, unless Chamberlain changes how they operate in the smart home arena, I won't be buying another Chamberlain product, nor recommending to anyone.
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Dennis James

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It's been a while since I've been on here to express my utter disgust for Chamberlain for trying to rake their customers over the coals. I found this and thought I'd share it with you all. I plan on doing this within the next week or so. If anyone does this please share your experience. I was going to get a smart outlet, a low voltage transformer to wire to a NO relay to control switch. Meaning you can do what ever the F you want with YOUR garage door!

https://www.007systems.com/blog--how-...
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