Charging for IFTTT?????

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Dan Baumann Jr

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Posted 1 year ago

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Rori Stumpf

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The year is 2017 and Chamberlain thinks product integration is an optional premium feature.
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MyQ Community Manager, Employee

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Samer, is there a particular issue you're having with one of our products? Lauren
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Stuart Brazile

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There's no action for Open Door, AND it seems that only garage doors are recognized.  Those of us with MyQ gate openers have been ignored.  If you're gonna charge for this service, at least make it work for all your MyQ products.  As it stands now you will be the brunt of jokes in the automation community.
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MyQ Community Manager, Employee

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Stuart, let me know if you have any questions I can assist with. Thanks, Chuck
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Llessur Hsinav

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I will also not by Chamberlain ever again myself this is nickel and dime me at its worst I'm disabled on a fixed income and they want me to pay 10 bucks fuck them
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A. Judeh

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Not buying again for sure! And will never recommend. Charging for something free!! Huh.
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KWolfe81

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Not only that, but there's no IFTTT action for open door!
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Tristan

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Pretty sure this is false advertising...
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BBIE

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Deceptive?  You're making an assumption as to WHY they removed it.  Did you talk to them and did they TELL you that they removed it BECAUSE they didn't want to be DECEPTIVE anymore?

How about "they removed it because it was ambiguous to people who don't understand the difference between standard and premium services"?  Just as plausible.
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BBIE

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Tristan said: "I will concede that this is not cut and dry false advertising, but there is definitely a case for deceptive advertising practices and a prior history of false advertising."

First, I want to thank you for finally understanding that THAT (your first sentence) was the ONLY thing we were disagreeing on.  My only claim was that what was posted (by Dennis) did NOT amount to false advertising. Oh, and yes, one of my two degrees included copious numbers of classes in civil and business law.

Second, while being deceptive is possible (we can't rule anything out, so I concede  that point to you), I would venture a guess that it's little more than us reading into something, something that's not there.  I highly doubt that, when they were getting ready to announce/roll out the IFTTT integration as a premium service, someone executive @ Chamberlain jumped up said, "Hey, let's leave that "no monthly fee" in our advertisement on the web site to trick people into thinking all these NEW services are FREE when, in fact, they aren't.  I'd venture a strong guess that they never even THOUGHT about it, to be honest.
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Tristan

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BBIE, while I agree that they probably did not intentionally leave that line in the adcopy to trick people, but doesn't mean it wasn't deceptive.
(Edited)
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BBIE

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Deception requires intent.  An oversight lacks intent and, as such, lacks deception.
(Edited)
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BBIE

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I'm glad this conversation returned to a less aggressive tone. Thanks.
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Cameron Vetter

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What a scam, this makes me want to rip my garage door opener down and throw it in the garbage.  I'll never buy chamberlain again.
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Dennis James

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They're updating their openers.
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BBIE

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There's no cost or monthly fee to use your phone and the MyQ app to open, close or monitor your GDO.  Your image is misleading.
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Scott M.

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Love it!
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Tristan

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Jeff Dempster

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lol
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Dennis James

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Matthew Derp

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Tristan

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Just noticed an interesting update to Chamberlain's website...
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Rori Stumpf

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I don't think this is false advertising. The foolish fee is an optional add on and the system (obviously) can work without it. That said, the integration fee is ridiculous in a world where integration has now become a standard product feature.
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Tristan

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Just noticed an interesting update to Chamberlain's marketing copy...
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BBIE

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You don't have to agree with me, Dennis.  That's the beauty of America.  We are free to choose.

You're confusing what's offered for FREE and what's (later) offered as a PREMIUM service aka an ADDITIONAL service, over and above the standard FREE services.  

Still 100% free: Open, close and monitor your door with the app, as identified in the advertisement.

NOT (yet) free: The NEW functionality that was added as a premium/add-on/additional service aka IFTTT and Google Home integration.

They're PREMIUM services.  You don't HAVE to pay them.  But you don't get them for free, either.  

Again, I'm WITH you in that they should NOT be charging for this.  It's crap.  It's a poor business model.  I think it will eventually be changed.

Tristan:  Maybe all the bitching and infighting has led Chamberlain to remove the ambiguity from their advertisements.  I think that's a good thing.  Now to get them to offer the integration for free like most everyone else, right?
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Tristan

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"most everyone else..."

Who else charges. I did wuite a bit of research and couln't find any other IFTTT or Google Home partner that charged specifically for the integration itself. Some charged for their service, which is understandable, but no one charged an additional fee just for IFTTT or Google Home support.
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BBIE

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Semantics, really.  I try to avoid using words such as "all", "every", "never", etc., because there's no way to be 100% positive in most cases when using those words in this context.  YOU may not have found another company that charges for integration, but that doesn't mean there isn't one out there.  That's why I use words such as "most" or "few" instead of "all" or "none".
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Tristan

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Understandable.
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Dennis James

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I'm getting emails that people are commenting on this thread. But when I go to site there is no update. Just checking to see if I've been banned or something. Wouldn't surprise me, they probably don't like hearing how we all feel ripped off. Remember when Obama said... " You can keep your doctor; you can keep your plan" we all know that was horsecrap. Just like Chamberlain said " No Monthly service charges." .... Same as Obama full of crap lies.
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KWolfe81

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No one else has indicated anything about their own political affiliation - and frankly, none of us care.  Maybe Lauren can lock and/or delete this thread?
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Tristan

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I know it's going to be a struggle, but can we at least make an attempt to stay on topic? This is a garage door opener form. Let's keep it that way.
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Dennis James

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Yes please, let us all calm down and stick to the topic of Chamberlain taking advantage of us all. I apologize for straying off topic.
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David

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I don't have a single Chamberlain product actually. I was one of the people waiting for 2 years for HomeKit support to finally arrive so I could upgrade my GDO's. Still waiting for the MyQ Garage 2.0 before I make a move because Chamberlain likes to pull the rug out from under customers.
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Richard Ruggieri

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Dennis, I concur.
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MyQ Community Manager, Employee

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Dennis, I can guarantee you haven't been banned. We may have different points of view on the benefits of subscriptions, but we're not going to ban you or anyone else from expressing your opinion. That's the point of this forum. Lauren
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David

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That's because almost nobody visits these forums, compared to twitter anyway. They probably figure if people can vent here, they can keep backlash somewhat contained.
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BobTheFactChecker

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@David then let's be sure to take this message to other sources (Reddit, etc). Let the world know about Chamberlain's attempted fleecing of their customers.
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David

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Good, I've already done the same.
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rossandrewyoung

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LOL the"benefits" of subscription. I.e. money flowing freely to Chamberlin with 0 expense on their side. You would think that this day in age upper management would see that a frustrated consumer (all of us looking to integrate) is worth more than $1 per month from each of those customers who pay and are bitter about it. I work with upper management of many companies prefessionally and this near sighted viewpoint is really surprising. How can Chamberlin be successful at all if this is the general mentality or is interdepartmental relations so siloed that they are missing something. Also, it should be recognised by upper management that anyone doing this level of integration is tech savvy enough to realize that this is an obvious gouge. I may buy a Garagio on principle alone. Also, you can buy a $5 relay for AC current by sonof that provides this "premium" integration. You have to pay $1 per month for the same level of integration on a device you paid $50 or much more for? But wait, there's also a $25 wireless opener component in there AND beeper AND a blinky light with a wireless spring sensor. Ok so the components may be worth what we paid knowing it is above the manufacture cost which is fine... but I'm still not seeing why the monthly fee. The awesome thing about technology today is it upgrades. The long term gain comes from satisfaction and sales not from $1 service plans and a bitter client.

Please let everyone in this form know WHEN management finally realizes this so we can say how great it is that Chamberlin listens to its consumers and corrects mistakes!
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Frederic Breaux

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The reason I bought a Chamberlain GDO was automation and integration. Charging more for integration is petty and beneath a company I would deal with long-term . I will not buy another Chamberlain GDO.
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BobTheFactChecker

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100% agree here. IFTTT integration is not something that ANY other company charges for. Every other smart home integration system I own (Google Assistant, Philips Hue, Nest, Rachio, etc) plays wonderfully with IFTTT, and they never attempted to nickel-and-dime their customers with a bogus "integration fee". I could easily afford the $1/month charge for either IFTTT or G.A. but refuse to do so out of a strong sense of principle.

Chamberlain would do well to nix this monthly charge ASAP, as well as the one for Google Assistant integration.  
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Dennis James

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Couldn't agree with you more. A real pathetic move by Chamberlain. Not only are they charging, you still don't have full control of you GDO. From what I saw by using IFTTT with Google Assistant you're only able to close garage by voice. You would assume if you're expected to pay you'd have full control of your GDO without restrictions. Nope. Just let us use the darn GDO we paid for the way we want!
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Tristan

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In case you were curious how much Corporate cared about our complaints, here's your answer. They don't, or more specifically, not enough to take any sort of meaningful action.

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Dennis James

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Not surprised, they're full of crap and hope they tank. I'll eventually replace my GDO and I would never consider Chamberlain again or recommend them.
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Tristan

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Same here. This weekend helped my father replace the 20 year old Craftsman in my parent's garage with a brand new Ryobi. While at Home Depot looking at their selection, he asked about my Chamberlain and my response was a simple "No."
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Dennis James

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How is the Ryobi GDO? Was thinking of going that route. What's the deal with their integrations? Having somewhat of a smart home , it's annoying having a device that has so many restrictions .
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Tristan

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From what I've read, the integrations are nice. Dads old school and barely knows how to work his iPhone, so I haven't played with them first hand. Freee access to Google home and Amazon Alexa. No IFTTT yet, but I wouldn't be surprised if it was added soon. Hopefully someone with more free time than me will create a home assistant component. That's the only thing preventing me from jumping ship, which is sad when my Chamberlain 1 1/4 is barely 6 months old.
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Dennis James

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Ryobi Garage Door Opener Module System Accessories https://www.amazon.com/dp/B01N1M0F0V/...
Looks pretty cool, with all of the modules you can get for it. Once I see there is ifttt for Ryobi... I'm there! MyQ GDO will be taken down and hopefully I can get $75 to $100 dollars for it gateway included. Sad. Chamberlain can go scratch.
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dss539

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You might do others a favor and share your MyQ experiences in the form of an Amazon review.
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Tristan

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Many of us have. I have personally shared my opinions on Homedepot.com, bestbuy.com, lowes.com, amazon.com and chamberlain.com on any device that includes MyQ technology. 
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John

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I suppose I will have to pay an additional dollar a month to get the open action enabled?
I suspect that will be sometime after 2020.  Seems to be about how long new features take.  Or, I guess I could buy something cheaper that actually works completely out of the box.  Garadget
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Dennis James

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I wouldn't pay them for anything besides from what I read you're only able to close door, while paying for their ridiculous subscription to use free services. So you'd be paying for integrations with limitations. F that and Chamberlain. Just waiting for another GDO company to come out with a product with all integrations and no limitations with no pathetic subscription. Then it's out with the old and in with the new. Never looking back at the crooks at Chamberlain.
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John

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I suppose I will have to pay an additional dollar a month to get the open action enabled?
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MyQ Community Manager, Employee

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John, I think you may be kidding, but opening the garage door is a standard feature in MyQ Garage and in MyQ-enabled garage door openers. Subscriptions only come into play with third-party integrations. And we'll continue to limit garage door opening capabilities to platforms that meet our stringent security standards. Lauren
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John

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Thanks Lauren for answering my question.

I can open MyQ door with Wink integration (Wink app only), but I can't use IFTTT, Alexa, or any other third party integration to open the door even with subscription.  Even the one with Wink that allows IFTTT to trigger shortcuts.   (MyQ doesn't trust Wink shortcuts & robots to open to door)

What platforms currently meet your stringent security standards?

So it seems, my fellow home automation enthusiast (IOT) , we will need to purchase an opener from a different company if we want to be able to use home automation to open our door and not be charged for integrations that only allow you to close the door.
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Rori Stumpf

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Good luck. Chamberlain is probably working on a horse and buggy solution next. They won't even offer door status... Never mind opening or closing.
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MyQ Community Manager, Employee

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John, appreciate the input. HomeKit is an example of an instance where users are able to open their garage doors through a third-party app. Lauren 
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John

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Lauren, thanks for the update!  HomeKit is the one thing I will never use for home automation. :) . That's why I went Android a long time ago.  I like to choose how I configure my devices.
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MyQ Community Manager, Official Rep

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Hi John, my pleasure.  Yes, how you configure your connected devices is your choice.  Feel free to let me know if you have any other questions.  Lauren
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KWolfe81

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Lauren,

Can you detail what stringent security standards means?  Is this something I could ever expect IFTTT to meet, or, realistically, should I start looking into to other solutions that Chamberlain cannot/will not provide?

Here's my use case  (one of, anyways): I want to put an NFC tag in my car.  When I'm getting close to home, I'd like to place my phone near the tag, phone reads tag, triggers IFTTT and have the garage door open.  All of the pieces are in place except for missing the IFTTT open action.  This will be more secure than leaving a garage door clicker in my car which someone can steal. Until I can do that, I'm not going to buy the security as an excuse for not providing the feature.
(Edited)
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MyQ Community Manager, Employee

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KWolfe81, our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services. Of course that doesn’t address your NFC tag question. I’m checking into that now. Lauren 
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KWolfe81

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Thanks for the reply.  I guess what I don't understand is that you trust IFTTT enough for us to provide some level of integration, but you don't trust them enough (e.g. don't meet your security standards) to let them open up our doors.  Is that accurate?
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MyQ Community Manager, Employee

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dss539, MyQ Smart Garage Hub comes with great management and monitoring functionality out of the box. The subscription fees only apply to users who want added functionality from the IFTTT and Google Home integrations. Lauren
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dss539

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Lauren,

Yes exactly, that's what I'm talking about. Competitors are better. They don't charge for something that should be included, and is arbitrarily restricted only for money making reasons
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MyQ Community Manager, Employee

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dss539, we respect your opinion and know that you have choices out there. We hope you'll stick with Chamberlain. Lauren
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rossandrewyoung

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Hope should be reserved for something out of your controlActioms speak louder than words. Read about all the negative reviews etc that is listed only in this forum. You probably have 100 people for every person in this forum at least (read how they tally complaints from email, letters etc. in politics for estimates on opinions). If you do some math you can likely justify dropping this annoyingly small fee.
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Rori Stumpf

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Unfortunately they don't see the value in the goodwill itt will create.
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Frank Jones

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Guys/gals - in addition to complaining here, go and rating everything you own one star.  Especially their apps and garage openers.  It's one way to send a message. 
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dotcom624

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Use MyQ alerts to send you an email, have IFTTT watch for specific subject, perform an action. I used to use it before they even had this ridiculous "premium" feature to tell me when the garage opened or closed to check when a cheating spouse returned home each night. Worked great.
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Jeremy Frier

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Just bought a myq smart hub. Thankfully found this thread within the time that I can return it. Can't believe I would have to pay for ifttt support.
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scojack

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Let’s be clear. It is not support for ifttt they are charging for. It is the functionality.
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MyQ Community Manager, Employee

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Jeremy, we understand there will be some MyQ users who will choose not to pay for these integrated services. We have also heard from numerous customers that they find value in their subscription. We hope you'll reconsider, but respect your choice. Thanks, Lauren
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Ryan Fosnaugh

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So sad - such a good product but run by a company interested in squeezing current owners instead of growing market share. Should have chosen another brand.
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rossandrewyoung

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I would argue those customers see the value because they don't know that nearly if not every other manufacturer considers this a free feature.
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Richard

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It's weird that there isn't one post on here from someone saying "hey chamberlain, just wanted to let you know I really see the value in being charged for this", nor on your Facebook page or the multiple other forums where the talk of you business model has come up. Any chance these numerous users that you've heard from are also on your payroll?
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smanders

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Chamberlain,

I cannot pay for this service based on principal alone. It’s pathetic. No other IFTTT device I own charges for the integration and I own a crap load of different devices.

Secondly, having the only supported action as “close” is also sad and really a joke. I am sure you have it this way for liability reasons. Chamberlain is scared they may get sued for someone’s house getting robbed.

Wake up Chamberlain, or you will slowly disappear.

BTW, to get around this pathetic limitation, I connect a WeMo Maker to my garage door and that simple solution provides TONS more IFTTT functionality with no monthly fee. I even wired up a proximity sensor to detect if the door is open or closed. The relay is just connected to an extra garage door opener using the momentary mode so the WeMo controlled GDO is completely it’s own independent system.

smanders
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rossandrewyoung

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Mind you, I can see "hey Google, open the garage door" being a problem from outside the home.
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Jeremy Frier

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It's a choice that should be up to me the owner of the device though. I returned myq and went with garadget (couldn't be happier with the decision), and am able to make that choice, also able to integrate with smartthings for free as one would expect. After reading through all of the related comments, unless Chamberlain changes how they operate in the smart home arena, I won't be buying another Chamberlain product, nor recommending to anyone.
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Dennis James

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It's been a while since I've been on here to express my utter disgust for Chamberlain for trying to rake their customers over the coals. I found this and thought I'd share it with you all. I plan on doing this within the next week or so. If anyone does this please share your experience. I was going to get a smart outlet, a low voltage transformer to wire to a NO relay to control switch. Meaning you can do what ever the F you want with YOUR garage door!

https://www.007systems.com/blog--how-...
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