Charging a fee for IFTTT?! No thanks....

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Deception is ugly. When I purchased this top of the line garage door opener (GDO) nearly 2 years ago it advertised IFTTT integration. There was no mention of charging a monthly fee for a service that is free and open for all other devices and services that I have have. Had I known back then that Chamberlain was going to be GREEDY and do a money grab for a FREE service then I would have purchased another brand of door opener and then used the Garageio hardware to do what I want. Hell, even if I stupidly electect to pay your ransom fee for the IFTTT service I do NOT have the option to open the damn door. Also, I have Siri and you want to charge me another $69 for added hardware to make Siri work?! unbelieveable! Siri won’t even open the door without me grabbing my phone while driving and doing Face ID to authenticate. It’s pure garbage. I just want the ability for the freaking GDO to recognize when I’m in my driveway and open the damn door. No monthly fee, no Face ID with Siri. Just open the damn door
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Jay Hannah

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Posted 11 months ago

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Michael Parker

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actually Chamberlain is just trying to recoup some of the cost that IFTTT charges them....

One of those charges is actually the IFTTT service itself. Earlier this year IFTTT rolled out two partnership programs that companies buy into. One is $199 a month and the other starts at $499 a month depending on the size of the company
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Jay Hannah

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I see so $499 a month for Chamberlain to use the service spread out over thousands or even millions of users at $1 a month or $10 a year. That math works.... NOT
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Michael Parker

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actually Chamberlain is just trying to recoup some of the cost that IFTTT charges them....

taken from google search "IFTTT charing fees"

"One of those charges is actually the IFTTT service itself. Earlier this year IFTTT rolled out two partnership programs that companies buy into. One is $199 a month and the other starts at $499 a month depending on the size of the company"

you can always use their app for free and Homekit addon was needed due to Apple requirement changes for Homekit. R&D costs money and Apple was changing a lot of things with Homekit over the last couple years. 

Chamberlain was just trying to keep up.

if you had seen the posts a while back too Chamberlain was giving out refunds for the Homekit addon and free ones to Canadians because we couldn't even order them if we wanted to pay.
so in both cases I feel your frustration but like any company its goal is to make money (capitalism sucks doesnt it?) but neither complaint is warrented
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Michael Parker

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for this comment...."Siri won’t even open the door without me grabbing my phone while driving and doing Face ID to authenticate. It’s pure garbage" i agree but thats is not chamberlain Apple makes certain activities require you phone to be unlocked to use. its for security so someone cant steal your phone and open your door or garage door...

i also have an apple watch and using "Hey Siri open my garage door" doesnt require a passcode or FaceID it just opens...i do it about a block before reaching my garage and its open by the time i get there
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Michael Parker

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for the math it will never make sense unless you are in the business.....

for IFTTT support not only are they charged the $499/month fees but also maintenance, support and power for the servers in Chamberlains Data Center IFTTT requires to work. not too mention training all the tech support to handle IFTTT calls.

that all costs money and it is just another way for the company to generate a small amount of revenue in a very competitive market
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Jay Hannah

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Glad you can do that with your Apple Watch. I don’t have one so I don’t have that functionality. You can try and justify the costs all you want but in the end what Chamberlain did and is doing is wrong. I will not support them moving forward. In fact I will look at other alternatives and as soon as I find something I will replace this hardware even if it costs me more to do so. It’s the principle of the thing. I wasn’t notified that I coul have gotten a free upgrade for Siri integration and being that I am a registered owner I shoul have been notified. The only communications I got was several emails and flyers prompting me to purchase the HomeKit upgrade kit. No mention of any refund there. So yeah I’m pissed and will continue to be pissed at them. enjoy your Apple Watch and your free HomeKit upgrade. I’m sure their bribery prompted you to reply to these scathing reviews
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Michael Parker

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no i just see both the consumer and company side of things sorry you cant justify $10 a year in costs. over a much more expensive option. just keep in mind much of whats making you upset was not even under Chamberlains control. the refund option was offered over a couple of months and only on the forums. its mentioned on many of the Hokekit promises and Homekit Canada ??? threads. Lauren might be able to help she is the community mnanager and is doing an excellent job but being New years day you may not hear from her until tomorrow at earliest.....happy new year
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Michael Parker

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oh also before i got my homekit bridge i was using a free docker container called Homebridge that gave me the functioanlity of homekit for all my non homekit compliant devies like my Wemo's Hue lights Nest Thermostat and the chamberlain. used it before the Chamberlain bridge was even released it worked pretty good. personally IFTTT never interested me being a big Apple Geek but to each their own i guess.

i hope if you still want to look for another solution you find one. im sure if you run a computer on all the time you can find a way to run Homebridge docker app by Aldaire  on your current setup but without an apple watch or short oif mounting your iPhone X on the dash by your face so it perpetually unlocked there is an easy solution for you..

best of luck
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Pm

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Jay, I am totally with you. Yes, they have to pay $499/month but that's NOTHING for a company like Chamberlain. Developing the solution is more significant, i.e. engineering cost. But really all they need to do is giving us very basic functionality with IFTTT (open garage, close garage, get status of garage). There really isn't that much engineering involved with that.

Instead, Chamberlain wants to do custom integration with certain devices (and charge more for that, too). And then you still have a lot of other customers ticked off because their system is not supported. It's just plain dumb.

All they need to do is IFTTT and provide a very simple API with 3 functions (open, close status) so that system integrators/DIYers/Home Automation companies can do it themselves. No cost to Chamberlain besides offering this API.

As for keeping up, not only are they NOT keeping up but most companies do NOT charge for such basic home automation functionality. Instead, that is how to better position your company in a competitive market space. Even mediocre marketing and sales people will help bringing this message across. I am just perplexed how backward thinking Chamberlain is. If this was a more technological field they would be out of business a long time ago. But eventually more and more people will ask more from their garage door and stay away from this Chamberlain. 
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Jack Blanchard

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I will not pay! All of my other devices are set up at no charge. MyQ was a Christmas gift and the worst gift I have ever received. Just don't buy Chamberlain products 
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Jay Hannah

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UPDATE 1/14/2014:  I found a solution to open the door via geofencing and HomeKit that does not force me to use fingerprint or Face ID.  It's not even a hack.  I also do not have to pay for IFTTT.  I'm afraid to reveal how I do it for fear that Chamberlain / Apple will update software that will stop me from doing this.  
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Michael Parker

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Jay please pm me would love to know how. I don't always wear my watch or email nyk0n (at) Shaw [dot] {ca}
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Rafael S

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I would also like to know how you do it. Also mad at chamberlain for not adding home kit support and charging ifttt
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Michael Parker

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They did add HomeKit support with the bridge.

The workaround involves setting up automation with another HomeKit device and using a geofence. As you approach home with your phone said device turns on and trigger the door to open. You need the bridge though and it’s all set up in the home app
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Barbara Romanufa

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What other homekit device would I need.  I have the geofencing with lights and love it.  I have the MyQ homekit bridge.  What else?
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Michael Parker

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Any other device with HomeKit. I used a wifi electric outlet from iHome. Nothing plugged into it so the outlet itself is just on (opens the garage door) off closes it
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Barbara Romanufa

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Thanks, will give it a try.
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David Mays

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I agree. Chamberlain is out of their minds charging for IFTTT. Integration with popular "connected home" services is table stakes at this point.