Change MyQ emaill address

  • 4
  • Question
  • Updated 12 months ago
How can I change the MyQ emaill address?  I see that I can change the password, and other user account info, but not the address.


Photo of kriemer


  • 3 Posts
  • 1 Reply Like

Posted 4 years ago

  • 4
Photo of Dawn


  • 274 Posts
  • 63 Reply Likes
Hi K, 

Unfortunately, we don't have the ability to change the email address on your account. You will need to create a new account with the new email address , then delete the devices and the gateway from your old account and then add them to the new account. 
Photo of Dave White

Dave White

  • 1 Post
  • 0 Reply Likes
You're kidding?
Photo of al joseph

al joseph

  • 1 Post
  • 0 Reply Likes
You have got to be kidding, to this day, 2018 you still don't have a way to allow customers to change their email address? This is one of the first edits to an account which should be simple enough to change. who wants to go through the entire process of doing the whole process over again. So you not have any high schooler who can program that for you, because from where I am sitting it seems like you have no adult who has figured this out yet.  that is ridiculous. 
Photo of David Painter

David Painter

  • 1 Post
  • 0 Reply Likes
I have to say the same thing.... You're kidding!!!
In this day and time it doesn't seem to be a hard feature to have, many other sites are able to handle as easy as changing the password.
Photo of Larry Westfall

Larry Westfall

  • 1 Post
  • 1 Reply Like
It is the result of piss poor IT Staffing and Development.  I envision a Dilbert pointy haired management style with Wally ambition level programming.  They can't even link their freaking sites together.
Photo of Kosmo


  • 1 Post
  • 0 Reply Likes
It appears that now you can change your account’s email address using the MyQ iOS app (probably similar option exists in the Android version) - there is “Change Email” option under “Account”. I haven’t tried it - I went through the “create new account” route and when I was done I found the new option...
Photo of IglooSL


  • 1 Post
  • 0 Reply Likes
My original email address that I used to register the app was deleted long time ago. I could not change the email address to a new one. Every time I tried to, it said it would send a link to the old email to verify. Well, my old email is gone. It's not recoverable, it was closed long time ago. How do I make my Q account use the new email address without going through the delete/reinstall steps? Thanks