It seems everyone has MyQ home bridge having Siri issues.
Home app works good. However, Siri only can get the correct status of an opened or closed garage door, not an opening or closing garage door. It will report wrong status of your garage door or tell you no response.
To solve this, Chamberlain, your engineers not your customers should contact Apple MFI program support and get some help or support. It is free. Or, read the HomeKit documents again and find a way let siri wait for the opening or closing.
I don't know why Chamberlain's customer support keep asking customers to contact Apple. It is your lazy and unexperienced engineers' fault not customers'.
My wife said, don't believe a bunch guys who use to make low tech mechanic garage door openers can suddenly make some perfect high tech software based products. So I guess our customers' fault is expecting too much from Chamberlain. Come on, it is just a garage door opener company, right?
I guess the problem of Chamberlain MyQ Garage Home Bridge is the delay or status report to the HomeKit protocol. Garage door opener is different from the regular door lock. It will take a very long period of time to finish the open or close action unlike door lock only needs several seconds. So those lazy poor bastards behind this product either didn't think about using Siri when developing or don't know how to let Siri wait. Maybe they designed a product in a totally wrong work flow.
The result is when people ask Siri to open the garage door, Siri finds Home Bridge in HomeKit api and send the open command (so your door actually will open or close). Then, Siri either waited too long to get a result from Chamberlainthe Home Bridge (time out, tells you no response) or the Home Bridge didn't send the updated or correct status to HomeKit (no response or wrong close/open status).
Why ask customers to contact Apple regarding Siri issue?
Home app works good. However, Siri only can get the correct status of an opened or closed garage door, not an opening or closing garage door. It will report wrong status of your garage door or tell you no response.
To solve this, Chamberlain, your engineers not your customers should contact Apple MFI program support and get some help or support. It is free. Or, read the HomeKit documents again and find a way let siri wait for the opening or closing.
I don't know why Chamberlain's customer support keep asking customers to contact Apple. It is your lazy and unexperienced engineers' fault not customers'.
My wife said, don't believe a bunch guys who use to make low tech mechanic garage door openers can suddenly make some perfect high tech software based products. So I guess our customers' fault is expecting too much from Chamberlain. Come on, it is just a garage door opener company, right?
I guess the problem of Chamberlain MyQ Garage Home Bridge is the delay or status report to the HomeKit protocol. Garage door opener is different from the regular door lock. It will take a very long period of time to finish the open or close action unlike door lock only needs several seconds. So those lazy poor bastards behind this product either didn't think about using Siri when developing or don't know how to let Siri wait. Maybe they designed a product in a totally wrong work flow.
The result is when people ask Siri to open the garage door, Siri finds Home Bridge in HomeKit api and send the open command (so your door actually will open or close). Then, Siri either waited too long to get a result from Chamberlainthe Home Bridge (time out, tells you no response) or the Home Bridge didn't send the updated or correct status to HomeKit (no response or wrong close/open status).
Why ask customers to contact Apple regarding Siri issue?
Posted 1 year ago
I’m guessing Chamberlain engineers need to read Apple's iOS11 release notes and make appropriate changes. If the Home app can’t reach this accesory (the bridge), then Siri won’t be able to either.
Agree. They need to keep up with apple.
Well, I finally had time to play with this again. My Home app is finally seeing the Chamberlain Hub and therefore, Siri is back to working for opening, closing, and opening the garage door.
I'm not sure exactly which thing I did solved the problem, but here's what I did.
1. Made sure my AppleTV was using the same network (i.e. the same router-same one since I have two) that the MyQ Home Bridge is setup to use.
2. Updated AppleTV to the latest tvOS version. It was one version old. BTW, this new version is new as of just a couple days ago, so maybe Apple has implemented a fix? Sorry, I forgot to test after this step. My bad.
3. Cycled the power on the MyQ Home Bridge. It's LED was flashing before I did this. After a recycle of the power, the LED is now constantly on. Keep in mind the bridge was talking okay to the Chamberlain app on my iPhone before this, so this might not be related to the fix, but maybe recycling the power after updating the AppleTV (and re-booting it) may have done the trick. I suspect the bridge should also be powered on after the AppleTV is powered on. i.e. Maybe after a whole house power failure, the AppleTV may not see the bridge soon enough. Just guessing here, of course.
4. Changed settings, randomly, in the Chamberlain app on my iPhone, then changed them back and saved settings.
5. Went to check settings in the Home app on my iPhone. Upon starting the Home app, it gave me a message that said "Updating." I don't know what it was updating, but after that message went away, everything started working again.
So persevere, folks, keep trying, you can get there!
I'm not sure exactly which thing I did solved the problem, but here's what I did.
1. Made sure my AppleTV was using the same network (i.e. the same router-same one since I have two) that the MyQ Home Bridge is setup to use.
2. Updated AppleTV to the latest tvOS version. It was one version old. BTW, this new version is new as of just a couple days ago, so maybe Apple has implemented a fix? Sorry, I forgot to test after this step. My bad.
3. Cycled the power on the MyQ Home Bridge. It's LED was flashing before I did this. After a recycle of the power, the LED is now constantly on. Keep in mind the bridge was talking okay to the Chamberlain app on my iPhone before this, so this might not be related to the fix, but maybe recycling the power after updating the AppleTV (and re-booting it) may have done the trick. I suspect the bridge should also be powered on after the AppleTV is powered on. i.e. Maybe after a whole house power failure, the AppleTV may not see the bridge soon enough. Just guessing here, of course.
4. Changed settings, randomly, in the Chamberlain app on my iPhone, then changed them back and saved settings.
5. Went to check settings in the Home app on my iPhone. Upon starting the Home app, it gave me a message that said "Updating." I don't know what it was updating, but after that message went away, everything started working again.
So persevere, folks, keep trying, you can get there!
Try to use Siri. Then, you will be disappointed.
Bryan, thanks for the input. I've shared it with our engineers. Lauren
Do they even care?
Absolutely. We want to provide accurate information as soon as we can. Lauren
Bryan - thank you for putting these community-wide thoughts together so succinctly. Chamberlain truly needs to work with the MFi division to patch their product.
Jordan, thanks for the suggestion. Chuck
I am having a similar issue. It has been going on for weeks. To be quiet honest for me to wait two years for this device to get released only to find out that the product does not work as intended due to possibly rushing a launch is very irritating to say the least.
I have to constantly reset my devices for the homekit to know what status my garage is in. It will work for a day or two then just stop and either display an error or display the incorrect status of my garage door.
The biggest issue I have at this point is one day I had to leave work and drive 45 minutes home to close my garage that I had feared the kids left open because the app stated the garage was open for an hour. I get all the way home to realize it is closed. So do I need to purchase a camera in my garage to confirm the accuracy of chamberlain.
tammer, let us know if you'd like us to have a customer support agent email you. Chuck
Sure if there is a solution, I would love an email, however if they are going to email me to only tell me they are working on it then lets save the frustration for both of us.
I also missed out on getting mine for free because I don't check the forum on a regular basis which is also very upsetting as well. Lots of let downs from Chamberlain lately.
Tammers, I ended up buying a Nest Cam outdoor last week and installed it inside the
garage. Not the ideal solution, but with a quirky MyQ and no Siri integration, I just wanted to be doubly sure that it's doing what it's intended to do.
garage. Not the ideal solution, but with a quirky MyQ and no Siri integration, I just wanted to be doubly sure that it's doing what it's intended to do.I thought about this but it's like why did I buy the MYQ home kit portion. If I have to buy a camera to ensure the accuracy of another device it slowly kills me. Its like buying a car with navigation but to ensure you are on the right track you have to buy a tom tom as well. It doesn't add up either financially nor logically.
Agreed! I bought the MyQ opener thinking that it would integrate with Home Kit, only to realize that I need to buy the new bridge for that! I thought that I might as well buy the Nest Cam instead! It was on sale as well on Black Friday! Certainly not the ideal solution, but the Nest is pretty reliable. I could get Alexa to check the status though.
(Edited)
It may be my only option at this point. I was going to put my MYQ up for sale but I feel bad selling it to someone else. I would just love a full refund as nothing has functioned as promised so I can just utilize an entirely different solution at this point. However I have hung on so long already I am willing to hang on a little longer.
Good luck!
You could put a Elgato Homekit Door/Window Sensor on the garage door and check to see if it's open that way. Later if your MyQ issue is resolved, you can always repurpose the sensor somewhere else.
Hang in there hammers, you can make this work. See my comment to my comment (above, "7 days ago) Mine is working great—again!
tammers, by chance do you have an Arris router? Lauren
Lauren, where are your engineers?
Bryan, what do you mean? Lauren
Hello Lauren,
No I do not use an Arris router. I am using a netgear nighthawk ac1900.
This morning I completed the steps that Roger Owens suggested and did notice that my apple tv was on 5ghz network. I believe the myq only connects to 2.4. So in turn I restarted everything and changed the band that my apple tv was on. As far as updating my apple tv it is set to auto update so nothing needed there. I will give this a go and report back if it stops working anytime today.
So after lots of struggles this weekend I want to provide an update to what I have been dealing with, in hopes that this may help the tech team.
So let me begin by stating I did the recommended steps above provided by Roger. I also swapped the battery out of the sensor that attaches to the actual door. ( This battery swap was a disaster, as it removed the entire unit from the app and homekit. I had to rebind everything as if it were brand new.
Also I want to mention that I do not use Siri at all. I only open the home app or the MYQ app, or the original clicker in the car.
What I have noticed is when using homekit only I did not notice any issues. However once I used the original clicker/opener. It caused confusion for the app and homekit. The app and homekit would not register any movement however I clearly opened the garage. This would then cause both apps to state the garage is closed when in fact it is open. In turn this would create a "no response" error until I physically restart the devices.
Would love to help. I am having same issues.
Herb, we would love to help you with this. Could you please share a little more about the issues you're experiencing with this? Thanks, Chuck
I haven’t used Siri lately, for several months, but it’s working fine for me. I just asked Siri, while sitting in a Mexican restaurant, many miles from home, “Is Our Garage Door open?” (I named it Our Garage Door), and Siri responded: Your Our Garage Door is closed. How perfect is that?
(Edited)
Roger, so happy to hear you're enjoying our MyQ technology. Thanks for the comment. Lauren
Great Roger. Now tell siri to open or close the device. The issue is not with a status inquire but with the actual action itself.
tammer, Open and close commands work great for me too—at least when I am home. There are/were(?) geofencing restrictions, you know? There are other comments on this site how to "combine" another smart device like a light bulb with the garage door opener to get around this restriction.
I have had this same problem with Siri and MyQ for over months. I ask Siri and the command works, though Siri reports that it doesn’t have a response. It’s really annoying for such an expensive system
Eric, could you share a more comprehensive view of the issue you're experiencing, so we can better direct you? Thanks, Lauren
There isn’t much more to share, Siri command work to open/close the door, but Siri reports something went wrong and can’t report the status when she replies. It’s the same issue throughout the forum people have been having for months where you direct them to co tact Apple.
Sounds like your engineers need to contact Apple for some development support.
Sounds like your engineers need to contact Apple for some development support.
Eric, the first step, as Chamberlain told me, is to change the "sensor battery." I have no idea what they are talking about (because I have nothing that uses a battery, and my sensors are hardwired) but then it became clear to me that its actually Chamberlain who has no clue what they are talking about. Nonetheless, since they felt that was a thoughtful reply I thought I would offer it to you.
Other seemingly thoughtful but utter gibberish answers that Chamberlain trains their people to say include that they need a "comprehensive" description, even of the most elementary problems, simply to put the ball back into the customer's court and pray he doesn't bother to waste more of his own time replying. These tactics of giving the customer useless busywork are well-known, but Chamberlain thinks they are being slick and clever.
Other seemingly thoughtful but utter gibberish answers that Chamberlain trains their people to say include that they need a "comprehensive" description, even of the most elementary problems, simply to put the ball back into the customer's court and pray he doesn't bother to waste more of his own time replying. These tactics of giving the customer useless busywork are well-known, but Chamberlain thinks they are being slick and clever.
(Edited)
They have the only HomeKit garage door system, for now. Someone else will come to market, we’ll all jump ship and hopefully it will be better so we can tank them in reviews.
Yes, if this is how Chamberlain plans to retain its customers, their competitors stand to gain a lot of market.
Anyway, if Chamberlain cared, they would ask specific, pointed questions designed to isolate and diagnose the problem rather than wasting more of their customers' time with overly-broad replies.
To this day, when I go to the Home app, the door merely reports the status as "updating" for several minutes, not allowing me to send it any commands. None of my other devices need to update for minutes, they're all instantaneous.
Anyway, if Chamberlain cared, they would ask specific, pointed questions designed to isolate and diagnose the problem rather than wasting more of their customers' time with overly-broad replies.
To this day, when I go to the Home app, the door merely reports the status as "updating" for several minutes, not allowing me to send it any commands. None of my other devices need to update for minutes, they're all instantaneous.
(Edited)
This is what happens when a 70 year old sort of “hardware” company enters the tech software industry. Sigh!
Welcome to my world of unending notifications of opening and closing garage doors.
Bryan
Mathew
MyQ Community Manager