Chamberlain MyQ service down. No ETA on when will it be fully restored.

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  • Updated 5 months ago
Chamberlain MyQ service down. No ETA on when will it be fully restored. My garage door opener not working and the app says Garage door opener offline. Called chamberlain support and waited for 30 mins to get someone on line. Finally they said that MyQ service is down and they have no ETA on when will it be restored.
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Vamsi Dokka

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Posted 7 months ago

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Don Kendall

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Mine is working fine!! In Tennessee
(Edited)
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Michael Parker

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Mines fine in Calgary Canada
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Chuckles G

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Happened again today here in Victoria BC Canada. Tech support stated they had a massive power failure and all systems are down again with NO ETA!
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Michael Parker

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Mine here in Calgary is fine
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jukens

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Michael Parker, you are certain that the HomeKit bridge still functions if their servers are offline? I was holding off on purchasing it until I knew for sure.
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Michael Parker

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Yes I was sure my geofence setup still worked and opened the door automatically when I approached home yesterday plus the home app had no issues manually showing the device was responding and controlling it
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jukens

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Thanks!
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Chamberlain Admin, Official Rep

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Hi Everyone,

Thank you for reaching out to us. We were able to post updated information regarding the MyQ service interruption on all of our customer facing websites yesterday and this morning when the MyQ Service was restored. 

We are sorry for the inconvenience and if you missed the note, it appeared in the “About” section of the MyQ Community.  We also appreciate your feedback on our Technical Support website. In order for us to make improvements, can you please provide more details as to the what was not working specifically and the specific URL of the website that you are referring to? 

Thank you in advance for your feedback as we continue to make improvements to our customer communications. 
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Chuckles G

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Four hours AFTER the event happened you sent out the first email, FOUR HOURS! That is less than acceptable!
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craig

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Yep power outage in Tucson... 
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Justin Hayes

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Down in Boise, ID
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Tyler Smith

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Down in Tennessee
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Kevin Klaput

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Down in Chicago
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johnheer

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Apparently same problem in Akron, Ohio.
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Buck Ward

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down in pittsburgh
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Dennis Wise

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Down in Corpus christi Texas
(Edited)
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Michael Parker

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I can login now but closed time is waaaaay off days closed 13 hours but I only came home and used my geofence to have it open and close automatically 4hrs:30min ago