I have 2 Chamberlain MyQ. The opener shows up on my WiFi but when I enter the serial number on the app I get error 311. Do I need a hub to make them work?
I had the same problem Bill. I solved it by uninstalling the MyQ app from my Android smart phone, then connecting to the MyQ Smart Garage Hub using the device serial number and www.MyQdevice.setup which finally allowed me to enter my wireless network name and password. After that, I reinstalled the MyQ app from google play store and was able to proceed with the rest of the setup.