Chamberlain MyQ garage door opener. Error 311.

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  • Question
  • Updated 6 months ago
I have 2 Chamberlain MyQ. The opener shows up on my WiFi but when I enter the serial number on the app I get error 311. Do I need a hub to make them work?
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Bill Lloyd

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Posted 9 months ago

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MyQ Community Manager, Employee

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Hi Bill, I've just responded to you on another post. Were you able to resolve this issue? If not, please send me a note and we'll get this figured out. Chuck
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Willard Volquardsen

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I had the same problem Bill.  I solved it by uninstalling the MyQ app from my Android smart phone, then connecting to the MyQ Smart Garage Hub using the device serial number and www.MyQdevice.setup which finally allowed me to enter my wireless network name and password.  After that, I reinstalled the MyQ app from google play store and was able to proceed with the rest of the setup.
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MyQ Community Manager, Employee

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Willard, we appreciate you sharing your resolution. Thanks, Chuck
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Wesley Wilson

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Is there a solution to this? I have reset the device several times now and each time it successfully connects to my Wi-Fi as I can see it in the router’s dhcp table. I have deleted and re-installed the smart phone app repeatedly as well.
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Wesley Wilson

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I only have one garage door and one MyQ device but continue to experience this issue trying to set it up.