Can't program MyQ due to Sensor Error

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  • Updated 2 months ago
I am trying to add a MyQ garage using my MyQ app and keep getting a sensor error.   When I start to Add Device, it asks if I have a sensor and I say Yes. then I get the screen to prepare to push the sensor button, I hit NEXT, then hit the pairing button, but then get a page that says there's a sensor error. However, the MyQ Garage beeps as if it paired after I hit the button. There's no option to continue though, the app says I have an error and can't proceed. What can I do to solve this problem?
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howard

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Posted 10 months ago

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howard

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Forgot t mention, this system worked fine for a year, then stopped.  I replaced the battery on the sensor, but cannot get the app to recognize the sensor any longer


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MyQ Community Manager, Employee

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Howard, thanks for the info. I'm working on getting you an answer. More soon. Lauren
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Paul

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I am having the same issues too. The battery died in the door sensor. I turned on View Mode for a week until I got the battery replaced. Now with a new battery installed I cannot get it paired again. I have tried a factory reset. I tried manually pairing the hub and sensor. When I press the button on the door sensor it lights yellow only. I cannot get it to light red like it says it should in the set up instructions. So I can’t get past that point in the set up.