cant get the garage open function to work

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  • Problem
  • Updated 4 years ago
For me the door sensor works but I cant get the garage open function to work - tried everything - anybody able to fix this? What's most frustrating is no help from the Chamberlain call center. Also - Why all of the people sharing problems on this site - hoping that some other person has finally figured it out - with no solutions coming from Chamberlain?? This is really sad - wish I had bought another brand.
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dave

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Posted 4 years ago

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Dawn

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Dave, 

Is your MyQ account showing door monitor mode only?
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dave

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I don't know what that means - account where?  on line?
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Dawn

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When you sign into the app, does the garage door show monitor mode only? Or are you just unable to add the opener? Are you getting an error message? 
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dave

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When I pull up the ap and enter my passcode it says "monitor door only" but if I touch that box it takes me through the "program door opener" work flow - I've tried this multiple times and it does not work
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Dawn

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What I would like you to try is when it asks you what brand of garage door opener you have, choose LiftMaster. Let's see if it will add that way. 
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dave

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I have been selecting Liftmaster - it's a side-operated model where the motor is on the top outside of the door - the light over the garage has the programming button which is yellow - so I choose that.   Does not work
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Dawn

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Is there any way you can get me the model number of your opener? 
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dave

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At work - Not until this pm.  My email address is daveswen@aol.com - send me an email and I will reply with it this pm

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Dawn

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Dave, 

I sent you an email, did you receive it? 
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dave

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The model number is chamberlain 3800PLD - it's a side mount with an overhead light - the sync function is in the light and has a yellow button - I can get the phone ap to attempt to sync but it will not connect
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dave

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It also says liftmaster on it
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Dawn

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Dave, 

The learn button you want to use is the purple button on the motor unit mounted next to the door. On the app, be sure to choose purple and then press that button and it should sink right up for you. 
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Dawn

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Dave, 

The learn button you want to use is the purple button on the motor unit mounted next to the door. On the app, be sure to choose purple and then press that button and it should sink right up for you.